Word-of-mouth network for consumers now listing medical doctors

Word-of-mouth network for consumers now listing medical doctors

Angie's List expands to include physicians, dentists, pharmacies, and health insurers.
source-image
Jul 25, 2008
By dvm360.com staff

What launched as a Web site for consumers to share their experiences and reviews of roofers, plumbers, and other service providers, Angie's List now includes reviews of physicians, dentists, pharmacies, and health insurers. Specialties such as orthopedics and gynecology are also included in the 55 healthcare categories.

Customers can log on to the subscription-only Web site and share reviews and rate their experiences with doctors. They can also rate everything from the cleanliness of the waiting rooms to the doctor's bedside manner. Members assign a grade, ranging from "A" to "F" for each component. Additional areas covered in the ratings:

> Was the office staff helpful and courteous?

> Did the doctor explain things in a way that you could understand?

> Do you feel you could make your concerns understood to the doctor?

Angie Hicks, Angie's List founder, said the demand for doctor ratings came from the site's members. Seventy-six percent of members polled said they wanted to rate healthcare services.

If the thought of your clients rating your veterinary practice makes you nervous, well, veterinarians and veterinary services are already on Angie's List. The good news? In 2007, the folks at Angie's List collected nearly 300,000 reports from members who graded service companies on overall experience, price quality, responsiveness, and punctuality. And guess who topped the list? Veterinarians.

Hot topics on dvm360

Vetcetera: The complex topic of canine fear-related aggression

A guided tour of resources for addressing this popular and complicated subject, featuring advice from Dr. John Ciribassi.

Reality TV and the veterinarian: Discussing mainstream dog training advice with clients

Your clients may be getting behavior advice from cable TV. Get your opinion in the mix.

Blog: Election results pose obstacles for veterinary prescription law

Flip in U.S. Senate's majority may slow progress of Fairness to Pet Owners Act.

The war between shelters, veterinarians needs to end

Despite practitioners’ legitimate gripes, they’re hurting themselves.

7 steps to a better relationship between veterinarians and rescue groups

A DVM in the city shares his advice to veterinary practices for working with rescues.