Wondering what your clients think of you? Ask them

Assuming you know your clients' opinions about your practice is a mistake that can leave you in the dark.
Oct 13, 2011

Do you wonder what your clients really think of you, your clinic, and your team? Why not ask them? Client surveys provide invaluable feedback to you and your staff. But, as practice manager Brian Conrad advises, be sure to propose options you're willing to follow through on. For a sample client satisfaction survey, see the Related Links below.

Don't miss Brian Conrad's Power Hour, "What do clients really think of you?" at CVC San Diego.

If you're having trouble viewing the video, click here.