Why bother to work on emotional intelligence or leadership at CVC?

Why bother to work on emotional intelligence or leadership at CVC?

Wherein CVC educator Dr. Betsy Charles takes on the question, "Why doesn't my boss understand that communication is important?"
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Jul 31, 2017
By dvm360.com staff

We get it: You love to attend CVC for the engaging programming on topics across all areas of veterinary medicine. While it's fascinating to learn about subjects you might encounter rarely in your career, CVC educator Betsy Charles, DVM, MA, thinks you might be leaving some pertinent information on the table: "The medicine is easy. The hard part of practice is how you communicate with clients and keep your team functioning," she says. Dr. Charles says that sessions on emotional intelligence and leadership will help you in areas such as client compliance, team productivity and life balance―you know, the things that make your clinic click.

"Practice owners, associates, technicians, we need to be looking at (these capabilities) more intentionally and reflectively," she says.

Watch the video for more.

Do you know your own emotional intelligence? Get deep info on the topic from Shawn McVey, MA, MSW, and take the test.

Speaking of leadership, Dr. Charles says failure is not an option.

Leadership sessions at CVC