Grumbling over coffee with coworkers about who’s got it the worst is a common occurrence in most break rooms. It’s no different in the veterinary world, and the 2012 Veterinary Economics Business Issues Survey set out to answer the question: Who has the toughest gig in a veterinary hospital? The answer: Practice owner, with 47 percent of the votes. Surprisingly (or not)—the majority of the votes for practice owner came from practice owners themselves. Associate veterinarians, practice managers, and others in the practice voted as much or more for receptionist than practice owner as the toughest job. Overall, receptionists received the second amount of votes for toughest job, with 26 percent. Veterinary Economics board member Dr. Craig Woloshyn agreed that receptionists have the worst job in practice.
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“The toughest job is the receptionists, since they have to deal with upset, demanding people all day,” says Dr. Woloshyn. “Compared to the simple, predictable nature of our patients that the back office deals with, our clients are unpredictable and capricious. The front office has to be ready for anything and able to deliver it instantly with a smile.”