Walk the line
Q: Should we offer walk-in appointments?
"Define walk-ins: Are these existing or new clients who are simply coming in for routine procedures, or are these clients with ill pets that need to be seen?" asks Dr. Christine Merle, MBA, CVPM, a consultant with Brakke Consulting Inc. in Dallas. "Accepting walk-ins for routine procedures can teach your clients not to schedule appointments. And you're hurting the ones who do make appointments because they must wait longer. Even worse, you may lose focus on clients' needs because of the backup in the waiting room."