Video: Why 99.9% is not good enough for your team's performance

Video: Why 99.9% is not good enough for your team's performance

Everyone deserves the best your staff has to give.
source-image
Jun 09, 2011
By dvm360.com staff

If the staff at your veterinary practice gives it their all most of the time, that's good enough, right? Brian Conrad, CVPM, says no. Click on the video to find out why.




Hot topics on dvm360

Pol on defense as Michigan veterinary board discusses negligence charges

Controversial reality TV veterinarian calls his approach 'common sense.'

Photo gallery: The top 10 veterinary schools in America, according to U.S. News

U.S. News & World Report ranks programs for the first time since 2011.

Front Desk Disasters, Episode 3: Dude looks like a lady

Everyone's favorite receptionist is at it again. Would you handle this situation differently?

Video: Flea hideouts in the house

Parasitology expert Michael Dryden, DVM, MS, PhD, reveals prime hideouts for fleas—and gives tips to clear them out of clients' homes for good.

Veterinarians: Your clients are going to Google with these cat questions

You might be surprised by what your clients are researching. Plus, get an educational client handout.