Video: Dr. Ernie Ward says, "Focus on the task at hand."

Video: Dr. Ernie Ward says, "Focus on the task at hand."

Keeping on schedule while giving clients your all.
source-image
Feb 23, 2010

It goes without saying that you want to have a rapport with clients at your veterinary clinic—it's conducive to compliance and it's good for business. But what happens when chatty pet owners threaten to derail your already tight schedule? Dr. Ernie Ward offers some tips for maintaining control of the situation.