How do we get paid? August 12, 2008 By: Charles E. Gardner, DVM, MBA, Dipl. ABVP

To truly know how cows are managed, we need to "hang out" with them, or with their caretakers, for several hours. We need to see how feed is mixed and delivered, how milking is performed and determine how often feed is pushed up.

A practice that says "no thanks" on boarding August 1, 2008 By: Keith Roberts

In a perfect world, boarding and grooming would be a great source of revenue for our clinic and a convenience for our clients. However, we don't live in the perfect world, we live in the real world. We're proud of the fact that we're a medical facility that devotes 100 percent of its energies to medicine, and we explain that to clients who question why we don't offer boarding and grooming. For these clients, we recommend home sitters as an alternative. Do we lose some clients who want the full-service experience? Sure. Do we pick up a few clients who are upset with their last veterinarian over a boarding or grooming issue? You bet we do. In fact, I think for every one client we lose, we gain two or three.

Do clients see pets as property, friend, or family? August 1, 2008

When it comes to veterinary spending, the issue isn't clients' income level but how pets fit into their lives.

6 ways to survive a slowdown August 1, 2008

Keeping up during an economic downturn means focusing on smart business moves and making a few tweaks. What you might let slide in a normal economic climate—capturing all charges and providing great client service—will only be amplified and painfully obvious to you in bad economic times. Here are a few tips to keep in mind:

Tackling turnover August 1, 2008 By: Rachael Whitcomb

Lakewood, Colo. — Associate veterinarians are jumping jobs faster than the average American worker, according to a new study, and salaries that don't keep pace with inflation could be partly to blame.

4 essential communication habits from Cindy Adams August 1, 2008

Cindy Adams, MSW, PhD, discusses techniques for excellent veterinary communication.

Ancillary services: the great debate August 1, 2008

Some of you see boarding, grooming, and retail as important revenue sources and client services, but others of you want to send a different message.

4 strategies to improve compliance August 1, 2008 By: Denise Tumblin, CPA

Here are some tips from Denise Tumblin, CPA, president of Wutchiett Tumblin and Associates in Columbus, Ohio, and a Veterinary Economics Editorial Advisory Board member:

How the recession is affecting veterinary practice owners August 1, 2008

Practitioners in Michigan say their troubles are just the beginning of what the profession will see.