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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, Jul 1, 2012

Cover Story Think small and win big for your veterinary practice By Ernest Ward Jr., DVM These business-building strategies will help you beat big-box retailers and modern mega-clinics with what you do best. Checking in Tough love By Brendan Howard, Editor Should we skip the pet kisses to protect our health? Mailbox Veterinary Economics July 2012 Mailbox "Kiss the dog," suggested Dr. Christina Winn in our May 2012 cover story about building strong doctor-patient-client relationships. Boy, did it generate a lot of letters. Here's a sampling, plus a response from Dr. Winn herself. Practice Management Q&A Keep 'unfaithful' veterinary clients connected How do I protect and monitor my patients when they buy their flea, tick, heartworm, and other preventives from big-box pharmacies? Handling no-pay pet owners We have more and more clients who accept a treatment plan with an estimate and then claim they have no money to pay the bill. Is there a way to prevent this from happening? Rental estate rental values for veterinary practices I retired and sold my practice 15 years ago. I'm wondering if it is still standard to lease at 10 percent to 12 percent to real estate value? Practice Tips Perfect the puppy and kitten folder for your veterinary practice By Jeff Rothstein, DVM, MBA Times change, and so should your kits. Hire veterinary candidates with a knack for service By Bob Levoy The right interview questions could help you achieve service excellence. Growth Center Help clients protect their investment This veterinarian believes it's the best way to get 'em early when it comes to pet insurance. Client Relations Craft your image If you don't build and maintain your online presence, others may do it for you — and present an unflattering portrait Cover Story Small town—big opportunity for Wellington Veterinary Clinic By Sarah Moser This award-winning veterinary practice brought much-needed veterinary care and luxury boarding to a small Colorado community. Hot Button Put rude client behavior on hold By Melody Heath, DVM If cellphone use is becoming a nuisance in your practice, you're not alone. Equine Solutions Maintaining the mix By Kyle Palmer, CVT Hiring trends prove it: Joining a mixed animal practice appeals less and less to new veterinary school graduates. What's in store for the next generation? As our pet and human populations grow, so will the demand for veterinarians in the fields of companion animal health, food and animal safety, disease control, and public health.

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