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Hospital of the year

2008 Hospital of the Year: Another view of reception 2008 Hospital of the Year: Canine boarding 2008 Hospital of the Year: Doctors' consultation area 2008 Hospital of the Year: Doctors' office 2008 Hospital of the Year: Exam room

VETERINARY ECONOMICS, Jun 1, 2012

Cover Story Veterinarians: Tune up your emotional gears By Shawn McVey, MA, MSW Are you just painfully grinding through your days? It's time to put your clinical knowledge aside and start retooling your brain for a new kind of intelligence that can help—the emotional kind. The walking wounded Sometimes veterinary team members' emotional responses have more to do with their own self-esteem than with what you've said. What's your EQ? Ask yourself the following questions to determine your practice's emotional intelligence climate. Checking in Feeling your way along By Brendan Howard, Editor Veterinary practice is never just the medicine Practice Management Q&A Don't limit free wellness-plan examinations Do clients typically take advantage of the free office visits you offer under your annual plan? I'm considering offering two exams and three free office visits. Subsequent visits would cost 50 percent less than a regular visit. Bite the bullet and go paperless How do I determine when going paperless is financially justified in my veterinary practice? Calculating ProSal compensation I'm an associate paid on production using the ProSal formula. Using this formula, my production is calculated by net income, not gross. Does this mean that I'm technically helping pay for the business? Practice Tips Keep a handle on cords Keeping track of clippers by mounting to ceiling Take aim at client loyalty By Bob Levoy Knowing why new clients left their old practice is already half the battle. 7 tips to stop pet escapes With rising temperatures comes an increase in runaway pets. These tips can help prevent the trauma and drama of a fast getaway. Shine the spotlight on compliant veterinary clients Give veterinary clients incentives for good behavior Growing appreciation for veterinary clients Plant a tree in pet's name to show appreciation Honor those veterinary clients who give Post names of donors around the office Click & Copy Cover your bases before posting pets' faces Want to share your adorable patient pics with the world? Make sure you have permission to post those images in print and online. Growth Center Bottoms up for better pet health Running a fecal screen on every patient makes for a healthier pet—and practice. Client Relations Extinguish negative veterinary practice reviews By Jeff Werber, DVM Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach. Crisis management Lessons from the front lines When disaster hits home Help clients help their pets Along with preparing your own family and veterinary practice team to weather disaster, you can also advise your clients about the best way to include their annuals in their disaster planning. When disaster strikes...where will you be? By Laura McLain You can play a crucial role in helping animals and pet owners in the wake of hurricanes, earthquakes, fires, and other disasters. Cover Story Design to wow veterinary clients By Sarah Moser Hospital efficiency and function are vital—but don't skimp on the interior design. Antioch Veterinary Hospital in Antioch, Calif., knows that first impressions can blow clients away. Hot Button The real future of veterinary pharmacy New competition and proposed prescription legislation are tough pills to swallow.

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