Do clients see pets as property, friend, or family? August 1, 2008

When it comes to veterinary spending, the issue isn't clients' income level but how pets fit into their lives.

Compliance comparisons August 1, 2008

Client compliance does more than affect a pet's health—it directly affects your practice's bottom line. Are you doing all that you can to ensure clients follow your recommendations?

3 tips for attracting cat owners August 1, 2008 By: Gary Norsworthy, DVM, DABVP (feline)

Capitalize on three things to increase visits by cat owners.

Don't expect clients to do things the hard way August 1, 2008 By: Jim Kramer, DVM

I think a lot of veterinarians see poor compliance because they ask clients to do things that are all but impossible. For example, say you're treating a dog that has a horrible ear infection, and you would need to manhandle the dog to get an ear drop in. And then you tell the client to give the dog three drops a day at home. The client can't do that.

State board complaints: Protect yourself August 1, 2008

More clients are complaining about their veterinary care because they expect more of you.

The skinny on fat pets August 1, 2008

It's the elephant in the room. We all know pets are getting fatter, but just how fat? Until now, there was no concrete data.

The 20 percent solution August 1, 2008 By: Gerald Snyder, VMD

The Pareto Principle is an observation (not a law) that most things in life are not distributed evenly. It could mean any or all of the following:

Cats get poorer healthcare than dogs August 1, 2008

Fight that trend and attract cat owners to your practice.

The three Cs of avoiding complaints August 1, 2008

Keep these three things in mind to help stay complaint-free.