Client communication tips and strategies for veterinarians and veterinary practice managers - Veterinary Economics
CVC 2009
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Client Communication
Source: FIRSTLINE

Keep veterinary clients coming back

November 19, 2009

Watch Dr. Kramer explain his top tip for client retention.

Source: DVM NEWSMAGAZINE

AVMA Web site answers H1N1 questions for veterinarians, pet owners

November 9, 2009

Schaumburg, Ill. -- The American Veterinary Medical Association has made new information available on its Web site for veterinarians and pet owners who have questions about H1N1 influenza in light of recent detection of the virus in an Iowa cat.

Source: VETERINARY ECONOMICS

CVC Live: Could clients slip through the cracks?

November 9, 2009

It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help.

Source: VETERINARY ECONOMICS

November is Pet Diabetes Month

November 6, 2009

Do your clients know how to recognize the signs of pet diabetes?

Source: DVM NEWSMAGAZINE

Bargaining: It takes two to play

November 1, 2009

Defining the word "bargain." When we bargain for goods, we use caution to avoid being cheated, so we should be careful not to cheat others in doing business as veterinarians.

Source: VETERINARY ECONOMICS

Teach clients to settle upset stomachs

November 1, 2009

Pet motion sickness doesn't have to ruin your clients' travel plans.

Source: VETERINARY ECONOMICS

How to respond to client fears about feline diabetes

November 1, 2009

Ward off client worries about feline diabetes in the first few minutes after diagnosis.

Source: VETERINARY ECONOMICS

Talking to clients about Cushing's

November 1, 2009

Use these communication techniques to talk about a chronic but treatable disease like Cushing's.

Source: VETERINARY ECONOMICS

Hand-write your reminders to bond with clients

November 1, 2009

Clients will be impressed when you take the time to put pen to paper.

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