Veterinary business - Veterinary Economics
CVC 2009
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Our Current Issue
Cover Story
Pounce on your purrfect software
By: Mark Ransom
Computer expert shows you the correct approach to snagging your ideal software.
What to ask before you buy software
By: Mark Ransom
Before you purchase practice management software, make sure you ask these crucial questions.
Checking in
Kittens in the office
By: Kristi Reimer, Editor
You can't take them all home, but you sure do want to.
Vetcetera
Announcing the Practice Management Overhaul winners
Two practices earned the chance to turn around their fortunes.
Practice Management Q&A
Teach your team to reinforce your recommendations
By: Karyn Gavzer, MBA, CVPM
Our team members aren't salespeople. How can we teach them to reinforce our recommendations to clients?
Financing a start-up mobile practice
By: Gary Glassman, CPA
I'm a mobile practitioner hoping to start my own practice. How can I find a lender who will work with me?
Practice Tips
5 reasons you should use a payroll service
By: Jeff Rothstein, DVM, MBA
In a time when cutbacks are necessary, don't skimp on this valuable commodity.
Teach clients to settle upset stomachs
Pet motion sickness doesn't have to ruin your clients' travel plans.
Connect team members with employee intranet
Keep team members up to date with this handy online tool.
Hand-write your reminders to bond with clients
Clients will be impressed when you take the time to put pen to paper.
The psychology of client waiting
By: Bob Levoy
Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Legal Ease
Safety protocols still necessary for computerized and digital radiography
By: Phil Seibert, CVT
Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong.
Q&A: Giving bad employee references
Tips to keep you and your practice out of trouble when giving job references.
Growth Center
Talking to clients about Cushing's
Use these communication techniques to talk about a chronic but treatable disease like Cushing's.
Click & Copy
How to respond to client fears about feline diabetes
Ward off client worries about feline diabetes in the first few minutes after diagnosis.
Practice Finances
4 tips you can take to the bank
By: Helen Hoekstra, Denise Tumblin, CPA
Inspire yourself—and your team—by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide.
Case Study: How I bond clients to my practice
I want my clients to be personally invested in my practice. Here's what I do to better communicate my practice mission.
Stop underserving your clients
By: Helen Hoekstra, Denise Tumblin, CPA
Compare your medical services to Well-Managed Practices' service percentage.
Talk up proactive parasite prevention
By: Helen Hoekstra, Denise Tumblin, CPA
Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices.
Managing Smart
Good fees, bad fees
By: Mark Opperman, CVPM
Avoid invoices that aggravate clients. Consider these modified service codes.
Hospital Design
Her perfect plan
By: Brendan Howard, Senior Editor
A planned community in Stillwater, Minn., is just the right fit for Dr. Ginger Garlie's Rivertown Animal Hospital, which mixes modern medicine, neighborly warmth, and old-fashioned charm.
Hot Button
Commentary: Why clients drive me crazy
By: Hilary Petit, DVM
Dr. Hilary Petit loves her clients, but they drive her crazy sometimes.
Our Previous Issue
Cover Story
Fee, fi, fo, fum: Smart pricing doesn't have to be a fairy tale
By: Denise Tumblin, CPA
Bring your veterinary practice's fee structure to the next level by using a value-based strategy.
Price services based on value
By: Denise Tumblin, CPA
See what Well-Managed Practices are charging for value-based fees.
Checking in
Affordability vs. excellence: Do veterinarians have to choose?
By: Kristi Reimer, Editor
Management experts differ on offering clients options.
Vetcetera
As we emerge from the tunnel, fees climb only slightly
Consumers are still cautious, but we could be approaching the end of the recession.
Two record-setting dogs pass away
Dog lovers mourn the loss of 21-year-old Chanel and 42-inch-tall Gibson.
Dog has a not-so-bright idea
Winnie the schnauzer has to be cut free from a piece of household décor.
Practice Management Q&A
Q&A: Buying a practice has its pluses
I'm ready to become a practice owner. What are the advantages of buying a practice versus opening one myself?
Q&A: Make smart purchasing decisions
How can we make sure we're buying high-quality equipment and medical supplies? Manufacturers' materials don't always tell the whole story.
Q&A: Associates: Negotiate the benefits you deserve
How can I earn perks like vacation days and professional memberships during my next contract negotiation?
Practice Tips
A handout for healthy teeth
This practice fills clients in on their pets' dental health. See how doctors boosted compliance—and how you can, too.
Dental health client letter
This form can teach clients about the importance of pet dental care—and keep them coming back for more.
Come in your clinic's front door to see if you're impressing clients
Is your practice's face screaming: "Do not enter!" to clients walking in? How would you know?
Find a place for your pamphlets
Use this handy storage solution to keep brochures in one place.
Punch-outs identify problem patients
Use this strategy instead of color-coding patient records.
7 traits of flying solo
By: Bob Levoy
Essential characteristics for associates hoping to get their own practice off the ground.
Legal Ease
Medical waste chart: Take the danger out of dumping
By: Phil Seibert, CVT
Remind your team what goes in medical waste and what goes in the dumpster.
Growth Center
5 ways to benefit from online team CE
Put down the pencil and pick up a mouse for a new way to educate employees.
Click & Copy
Tips to encourage clients to bring pets in for wellness exams and screenings
Dr. Michael Rehm shares his tips for promoting wellness care for clients
Client Service
Brave new practice: Two doctors develop new clinic model
By: Andrew Rollo, DVM
Colleagues join forces in effort to help stop economic euthanasias.
Managing Smart
Unearth your veterinary practice's financial problems
By: Mark Opperman, CVPM
Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it.
Hospital Design
The hills are alive
By: Steve Bennaka, Assistant Editor
An old farmhouse gave way to a cutting-edge veterinary facility in Floyds Knobs, Ind. Hillside Animal Clinic uses practice efficiency and a handy drive-through window to put clients first.
Hot Button
Learn to say no and set boundaries
Want to have time for family and friends—and yourself? Learn to say "no."

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