Veterinary Economics
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Helping clients pay
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Editor's note
"I just can't afford it."
Today, you're more likely than ever before to say that you're seeing price sensitivity from clients. Yes, Mrs. Smith may still accept your team's recommendations. But it may take more education.
The ins and outs of payment options
Audio: Use direct withdrawals for clients who can't pay in full
Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.
6 ways for clients to pay
Which client payment options are right for your practice?
Pet health insurance: What we're learning from ObamaCare
Veterinarians—not insurance companies—may be in charge now and in the future when it comes to pet insurance.
BizQuiz: How should you let clients pay?
The economy is hurting some clients, and practice owners nationwide are wondering about options to the standard cash, check, or credit. Almost 90 percent of practice owners told us they hold post-dated checks for clients, but is that a good idea?
Look at the pros and cons of different client payment methods
Holding a check, discounting services, letting clients work off bills, and more
Analysis and commentary
New study confirms pet owners' concerns about veterinary care costs
Some are skipping basic, recommended treatments—and 76 percent of pet owners are getting their diagnoses from Dr. Google.
Audio: Use direct withdrawals for clients who can't pay in full
Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.
Pampered pets: Owners aren't likely to switch brands to save money
Market data shows consumer spending on pet products holds steady compared to other key categories.
Market data: Helping clients pay in difficult times (part 1)
Analysis of veterinary market data shows that pet owners need payment options
Affordability vs. excellence: Do veterinarians have to choose?
Management experts differ on offering clients options.
Client communication
Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report
Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.
Roll back your veterinary client discounts
When you discount—in the exam room or in your latest promotion—you're not just slashing prices. You're shortchanging your team, your profession and yourself.
So you still want to offer veterinary clients a discount?
Don't do a cash discount. Instead offer a product or service to your veterinary clients.
Marty Becker: 'Remember the smell of puppy breath'
"We have a new mountain to climb," says Dr. Marty Becker, who headlined an evening session at CVC San Diego yesterday.
Audio: Use direct withdrawals for clients who can't pay in full
Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.
Forms and tools
Sample veterinary financial policy
Use this sample financial policy as the basis to discuss and write your own financial policy at your practice to ease the strain of difficult money talks with clients.
Sample script: Helping clients afford therapuetic diets
Talk to clients about the importance of therapeutic pet food?and how to pay for it.
Tips to encourage clients to bring pets in for wellness exams and screenings
Dr. Michael Rehm shares his tips for promoting wellness care for clients
Form: Compare pet insurance plans
Find the plan that's right for you, your practice, and your clients.
Sample script: Sticky payment scenario
Follow these talking points when a client's pet insurance is denied.
Practice solutions
Veterinarian records song to benefit pets with cancer
Profits from the iTunes release will help families pay for pets' cancer treatments.
Audio: Use direct withdrawals for clients who can't pay in full
Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.
Video: 'You won't let my pet die, will you?'
Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.
Dog owners want more caring from veterinarians
Communication and empathy skills score big with clients.
Veterinarians offer alternative payment methods to cash-strapped clients
Some of your clients are struggling financially. Here's what you should and shouldn't be doing to help them pay for pet healthcare.

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