Get useful feedback with ease by listening to some of the greatest experts on your clinic: Your customers.

It's never easy to let go of someone who's been by your side from the beginning at your veterinary practice. But sometimes it's the only option left. Here's how to do it with grace.

You might not want to let go of that receptionist or veterinary technician, but sometimes you're left with no choice.

Give this survey to new team members to find out what they think of your practice.

You can see Brian Conrad's Managers' Retreat program for yourself at CVC in Washington D.C.

Are your clients having trouble paying their bills at the time of service? Try this method to automatically space out payments.

Brian Conrad, CVPM, talks about what your team needs to think about to achieve client compliance.

Managers: Take responsibility and ask your team to do the same.

His motto? No team member will leave his practice feeling unchallenged, concede to a lack of direction, or have professional growth hindered.