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Buying and Selling
Equine veterinarians: Sell your veterinary medical records & ride into the sunset
Medical records are worth more than the paper they're printed on. When it's too hard to sell your equine practice outright, consider selling your best asset—your clients.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
Photo gallery: 10 trucks for today's equine veterinarian
Compare 2011 and 2012 models and learn whether the extra space for your veterinary drugs and gear in an extended bed means a drop in fuel MPG.
Rural woes don't reflect overall practice sales market, brokers say
National Report — Kanab, Utah, just got its second stoplight. And most people living in the community leave their doors unlocked.
Q&A: How to switch roles in veterinary practice and salaries
Time to reevaluate your position in the practice. Here's how to make the transition a smooth one.
Control your emotions during the sale of a veterinary practice
Don't let your emotions get the best of you—whether you're a buyer or a seller
By the numbers: Why veterinary practice sales have suffered and why they could be on the rise
Three dozen attorneys, lenders, accountants, brokers, consolidators, and consultants who are actively involved in buying and selling veterinary practices weigh in on the future of veterinary practice sales.
Should I sell my veterinary practice now?
You can shake your Magic 8 Ball as hard as you want, but even that can't tell you for sure whether you should sell now or hold out. But here are a few indicators that the veterinary practice sale market is poised for growth.
5 ways to boost your chances for a veterinary practice loan
It's never too early to prepare for veterinary practice loan application. Follow these tips and avoid roadblocks on your road to ownership.
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Client Communication
Report: Pet owners unaware of their pets' suffering during allergy season
New findings from the Pet Allergy Worldwide Survey reveal surprising results.
6 steps to bearing bad news to veterinary equine clients
Talking to clients about difficult outcomes is one of the hardest—and most important—aspects of your job as an equine practitioner. Here's how to support clients in painful moments.
Kiss the dog and 4 more ways to improve client compliance (without saying a word)
What kind of veterinarian do you appear to be? Start being the kind of doctor you would want working on your pets.
Pause before you pucker up
How can you tell if a veterinary patient's bark is worse than his bite? Study Dr. Christina Winn's safety tips before you kiss that dog.
Cat friendly resources
Is your veterinary practice cat friendly? It will be once you start implementing these tips and programs.
The top 5 reasons veterinary clients don't comply
At a practice management session at CVC Washington, D.C., Dr. Mike Paul reveals the best ways to get veterinary clients on board with your recommendations.
How to get your Facebook fans to stop ignoring your veterinary practice's posts
If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame.
Fees: It's all in the presentation
Turn common sense on its head: Present your fee schedule to pet-owning clients—personally
Leading Off: It's not what you know—it's what your clients know
Dr. Jason Coe discusses a key component of getting clients to accept your recommendations.
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Client Conflict
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
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Client Education
Remind clients of these dog park safety tips
Help clients keep their pets safe and healthy at the dog park this summer.
Don't let parasites take a bite out of the bond
Q: I see parasites' physical effects in veterinary practice, but what kind of impact do parasites have on the human-animal bond?
Be proactive about dog bite prevention
Simple reminders to veterinary clients about responsible pet ownership go a long way toward preventing dog bites—and keeping everyone safe.
Cat friendly resources
Is your veterinary practice cat friendly? It will be once you start implementing these tips and programs.
Pet owners spend more on dental conditions than prevention
Encourage clients to be vigilant with their pets' preventive dental care and help them save money.
Top 10 dog and cat medical conditions in 2011
Pet insurance company reveals most common causes of veterinary visits.
Have you had the tick talk with veterinary clients?
Bust common myths and protect patients.
Client handout: Myths vs. Facts: The truth about ticks
Make sure parasites have no place on your veterinary patients.
Sample veterinary breed sheet
Download this breed sheet and customize your veterinary clients' experience.
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Client Relations
Report: Pet owners unaware of their pets' suffering during allergy season
New findings from the Pet Allergy Worldwide Survey reveal surprising results.
Don't let parasites take a bite out of the bond
Q: I see parasites' physical effects in veterinary practice, but what kind of impact do parasites have on the human-animal bond?
Show it off with a slideshow
Give clients a "tour" of your veterinary practice.
Your practice and the death of the middle class
It's time for a different approach if your middle-income veterinary clients are dwindling.
Be proactive about dog bite prevention
Simple reminders to veterinary clients about responsible pet ownership go a long way toward preventing dog bites—and keeping everyone safe.
For the love of cats
Is your veterinary practice cat friendly? Here are five ways to prove it.
Leading Off: Find a winning a strategy in the big box battle
Recently, a new model for product and prescription sales came to the market—literally to the market.
Help them heal with books
Give a book to help your veterinary clients cope with the loss of a pet.
Cat friendly resources
Is your veterinary practice cat friendly? It will be once you start implementing these tips and programs.
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Client Service
For the love of cats
Is your veterinary practice cat friendly? Here are five ways to prove it.
Help them heal with books
Give a book to help your veterinary clients cope with the loss of a pet.
Your practice and the death of the middle class
It's time for a different approach if your middle-income veterinary clients are dwindling.
Ice cream cure-all
Give your veterinary clients' kids a treat.
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
The top 5 reasons veterinary clients don't comply
At a practice management session at CVC Washington, D.C., Dr. Mike Paul reveals the best ways to get veterinary clients on board with your recommendations.
Market Watch: A new model: Look for opportunity
It may be time to rethink your practice's pharmaceutical product pricing.
Veterinarians: Turn those bad reviews around
How should I respond to negative reviews of my practice that come up during a Google search?
Reward your repeat veterinary visitors
Save clients money with little perks and freebies.
 MORE ARTICLES

Client communication for managers
Avoid "Option paralysis" with veterinary clients
A clearly defined course of action will result in action and compliance.
2 places you need to be on the Internet
Stake your claim on the social media landscape.
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
How to get your Facebook fans to stop ignoring your veterinary practice's posts
If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Client communication for techs
Avoid "Option paralysis" with veterinary clients
A clearly defined course of action will result in action and compliance.
2 places you need to be on the Internet
Stake your claim on the social media landscape.
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
How to get your Facebook fans to stop ignoring your veterinary practice's posts
If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame.
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Client education for managers
Top 10 dog and cat medical conditions in 2011
Pet insurance company reveals most common causes of veterinary visits.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Client education for techs
Top 10 dog and cat medical conditions in 2011
Pet insurance company reveals most common causes of veterinary visits.
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Client service for managers
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
6 books to spark an interest in equine veterinary medicine
Can you find more?
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Communication strategies for managers
Doc Talk: Your practice is a fiefdom
Watch for schism in the clinic.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Doctor Communication
Referral form
Avoid miscommunication and use this referral form to help improve patient care.
Let me tell you a secret ...
What your veterinary colleagues were glad to tell Reader's Digest about the profession's strengths, pet peeves, and failings.
4 ways to stay out of the boss's doghouse
In the high-stakes world of veterinary medicine, tempers can spark easily.
How to manage your team members' emotional outbursts
Dealing with the emotions of others starts with handling your own.
Ask Shawn: Dealing with a smoking veterinarian
Q. Our doctor is a heavy smoker, and his smoke breaks are getting in the way of patient care. What should I do?
Is your veterinary team faking job satisfaction?
Just because you've never heard complaints doesn't mean everyone is happy. Find your fakes and listen to what your team has to say.
Quick survey: What do you think about your veterinary job?
Here's a shorter version of an employee survey designed to explore employee morale and job satisfaction.
Have a heart: Focus on veterinary cardiac medicine
Don't wait until it becomes a more serious problem. Start educating your clients about heart disease today.
Survey: Tell me about your veterinary job
Survey your staff and see what your team really thinks about your practice.
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Expenses
7 money-saving tips to help cover the cost of gas
Use these tips to help your equine practice save money. That extra cash will come in handy as gas prices reach all-time highs this summer.
GHLIT urges veterinarians to speak out to preserve future of program
Schaumburg, Ill. — The American Veterinary Medical Association Group Health and Life Insurance Trust is worried about its fate as the January 2014 effective date for President Barack Obama's Patient Protection and Affordable Care Act approaches.
Veterinary boarding and grooming: The good, the bad, and the profitable
Your veterinary clients want it—but is it worth it? Comb through the pros and cons before you provide boarding and grooming services.
Busted: 3 pernicious insurance myths
I love to watch TV, but I'm starting to get tired of the distractions.
Lost cemetery proves costly for DVM in building new practice
Dr. Steve Dullard didn't expect to find a cemetery when he broke ground on his new veterinary practice.
Paying it forward with wildlife cases
National Report—Most veterinrians have treated injured wildlife brought into their clinics.
Looking at a veterinary loan?
Consider a variable rate
Q&A: How deposits can save veterinary profits
Q: What should we do when veterinary clients accept a treatment plan with an estimate and then, after the procedure is done, reveal that they can?t pay the bill?
Need to cut expenses? Here's where to look first
Analyze these key areas of your practice finances and identify potential savings.
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Growth Center
Why gift cards are better than cash
Looking for an easy way to lure in new clients? Here's a small token of appreciation that shows off your practice.
Long-term drug monitoring made easy
Get your patients taking long-term meds on a plan for rechecks.
Fee-setting tool: Long-term analgesic testing
Are your exam fees in line with high-performing hospitals?
How to ease cat pain. Bonus: It pays.
Help cat owners provide a pain-free existence for their feline friends.
Talking teeth with timid clients
What you can do to get clients on board with your dental recommendations.
Look but also touch
Seeing is believing for clients when it comes to pet dental health at Falmouth Veterinary Hospital in Falmouth, Maine. Video touchscreens in exam rooms show clients how quickly damaging plaque can build and harden. The screens also let clients type in their e-mail address and request that the information or Web site address for the video be sent to their home. After every dental cleaning, clients watch a video on brushing.
Educating clients about parasites
A list from the Veterinary Economics archives.
Worm your way into wellness visits
Biannual deworming protects patients and encourages regular wellness visits.
Providing pet insurance
It doesn't hurt Dr. Craig Prior's feelings when a client is hesitant to take out a pet insurance policy: "I tell them, 'Try it for a year. If you don't like it, cancel it. I won't mind.'"
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Hiring and firing
Training tool: New veterinary employee orientation
This form is an example of what you might give new hires on their first day at your veterinary practice.
3 perils of associate veterinarian contracts
These three stumbling blocks must be fully understood before veterinary practice owner and associate sign on
5 ways to avoid hiring the wrong employee for your veterinary clinic
Don't get a 'bad hire.'
Poised for growth?
Federal economists predict there will be 10,400 more veterinarians by 2020.
Why you should consider hiring veterans
Find out how this new bill can help servicemen and women—and your veterinary practice.
Jobs outlook for 2012
As competition heats up on the costs, Midwestern veterinary graduates may be the target of recruiting efforts.
Women gaining more jobs than men, study finds
It's been a slow recovery for most American employees, but new signs of hope have emerged.
The most unusual resume mistakes job candidates make
You've probably had some, ahem, unique resumes come across your desk. Here's a look at what hiring managers across the country deal with on a daily basis.
Shield your veterinary practice from unemployment claims
Protect your practice and your team members' rights.
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I Survived!
I survived a veterinary practice merger
We experienced headaches, setbacks, and eventually practice success.
9 strategies for disaster preparation
Can your veterinary practice withstand the elements?
Trial by fire: coping with disaster
This veterinary practice survived a devastating blaze that killed 16 patients and destroyed the building.
I survived an outbreak of virulent feline calicivirus
I'll never know for sure which cat first brought the disease to my clinic. But I know where I saw it first.
A million-dollar growth spurt
It wasn't an easy transition—half of the team quit, but profits went up.
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Industry Issues
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
How to stay profitable during a difficult economy
Be smart about money & medicine and weather the storm.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
Cats: Hidden veterinary patients in waiting
Grow your feline practice.
Bayer study, part 2: Half of veterinarians seeing fewer patients
Profession confirms, expands on findings of previous pet owner survey.
Why are veterinary visits declining, and what can I do about it?
Chapter 4 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.
Slideshow: Top 5 most expensive cat breeds
Over a cat's lifetime, the costs can add up. Here are the most expensive breeds, based on industry data.
Pet insurance: Veterinary coverage that cares
Veterinary clients with pet insurance are willing to spend more to care for their pets.
Video: Is the veterinary industry recession-proof?
Veterinary consultant Mark Opperman, CVPM, discusses the industry's outlook.
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Leadership Strategies
Fit to practice: 5 ways to track your health with technology
Use technology to hack into your habits and keep tabs on your fitness routine.
Let me tell you a secret ...
What your veterinary colleagues were glad to tell Reader's Digest about the profession's strengths, pet peeves, and failings.
Fit to practice: The cost of your employees' weight
Overweight employees cost U.S. business billions annually.
Hawaii lawmakers want minimum CE requirement for DVMs
Honolulu — Hawaii veterinarians are facing new continuing education requirements if Senate Bill 2522 passes.
Fight to save practice nets business advocacy award
Garden Grove, Calif. — When developers threatened to take over the corner where the Garden Grove Dog and Cat Hospital was located, Dr. Les Malo decided to fight back.
Envisioning a better tomorrow for the veterinary profession
No one changes their life because of fear, force, or facts.
Want to be a better boss? Exercise
If you want to provide the best care for your veterinary patients, first you must care for yourself.
5 ways to get your rear in gear
Don't just sit there—get up and be a better veterinary boss! But first, read these tips.
My night as a veterinarian-turned-ESPN-announcer
Hand puffy headphones to a practitioner and an accountant at the basketball game and see what you get
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Legal Ease
Medical records checklist
Don't find yourself with inadequate patient medical records. Use this checklist to audit your records.
How to gauge your rent payment
What are the rules regarding veterinary practice rent?
Make Crocs extinct
Are the popular shoes safe for your employees to wear to work?
Salary vs. hourly pay
You might be entitled to overtime pay even if you hold a degree or have "supervisor" in your title.
Leftovers and lab samples
A veterinary break room is no place for urine samples and chemicals.
Nailing down a noncompete
What time frame is valid for a noncompete clause in an associate's contract? What distance from my practice do I use as a boundary?
A look at the law on smoking at veterinary clinics
How business owners must balance the rights of smokers with those of nonsmokers.
Does a team member on mood medication need a doctor's note?
Can I question my employee who's revealed a history of mental illness and prescribed medications to control it?
Rethink respirators
Should our pregnant associate use a respirator during surgeries to avoid inhaling anesthetic gases?
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Managing Smart
Avoid "Option paralysis" with veterinary clients
A clearly defined course of action will result in action and compliance.
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
How to manage your team members' emotional outbursts
Dealing with the emotions of others starts with handling your own.
How to stay profitable during a difficult economy
Be smart about money & medicine and weather the storm.
Cats: Hidden veterinary patients in waiting
Grow your feline practice.
Your guide to human resources: December 2011 checklist
Perform these tasks before the end of the year to make sure your veterinary practice is in good shape for 2012.
Veterinary wellness plans: Your top questions answered
Expert advice on a progressive idea.
Why are technician appointments a good idea in the veterinary clinic?
Getting the most out of your staff helps all involved.
Wondering what your clients think of you? Ask them
Get useful feedback with ease by listening to some of the greatest experts on your clinic: Your customers.
 MORE ARTICLES

Managing clients
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Managing the money
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Marketing
Leading Off: Find a winning a strategy in the big box battle
Recently, a new model for product and prescription sales came to the market—literally to the market.
Show it off with a slideshow
Give clients a "tour" of your veterinary practice.
How to get your Facebook fans to stop ignoring your veterinary practice's posts
If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame.
Sample veterinary breed sheet
Download this breed sheet and customize your veterinary clients' experience.
Manage your social media in 1 hour a week
My wife was out of town recently and left me alone with our 4-year-old daughter.
5 ways to educate with breed-specific veterinary healthcare
Customize and personalize your clients' experience by focusing on their pets' breed.
4 ways to encourage team member referrals to your veterinary practice
The best sources for new veterinary clients could be right under your nose.
How to market your veterinary practice for the future
The times are changing and so are your veterinary clients. Take these marketing risks to keep your practice ahead of the game.
Equine practitioners: Beat feed stores at their own game
A little marketing know-how (it's not a bad word!) and communication finesse can put you over the feed stores and get clients calling you first.
 MORE ARTICLES

Money matters for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Office Efficiency
Avoid "Option paralysis" with veterinary clients
A clearly defined course of action will result in action and compliance.
Every muzzle in its place
A creative solution for your veterinary practice.
Phase training program for veterinary receptionists
Train your veterinary receptionists right from the beginning.
Shove your gloves out of the way in your veterinary clinic
Dispenser keeps gloves within reach, but out of the way
Endotracheals made easy in your veterinary clinic
Holder keeps tubes organized and easily accessible.
Put a cap on your veterinary syringe fund
Save money with this DIY practice project.
Tell veterinary clients to "zip it"
Tie up loose ends with this tip.
Team handout: What to do when there's nothing to do
Share this handout with your team and cure staff boredom forever.
How checklists help veterinary clients and save pets' lives
Make your veterinary practice better, one step at a time, by implementing a way to track systems, procedures, and client preferences.
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Ownership Issues
How to develop strong leaders in your veterinary practice
Look for a strong associate on your veterinary staff—and be prepared to dole out a little tough love.
How multi-practice owners and managers can succeed
In the correct situation, a multi-practice manager can be a major asset to an owner, provided everyone is on the same page.
5 things to consider before entering a business partnership
Ask yourself these important questions to see if you're ready to take the plunge into ownership.
4 things your practice can do while you wait for the recovery
Don't just sit around waiting for good things to happen. Go out and make your own luck.
Making the most of a practice manager
The issue of maximizing managers' contributions is the second in a dvm360 series on critical changes facing practices. What does a great manager do? What should the practice provide to get those results? This package gives the answers.
BizQuiz: Do you have a clue about doctor pay?
Here are the top five mysteries about compensation exposed and solved.
Marketing data and solutions (part 1)
Analysis of veterinary market data shows the toughest competitive factors, the most popular marketing strategies, and the move to online marketing solutions.
BizQuiz: Is it sexual harassment?
Test yourself to see if your policies are ready for potential sexual harassment problems before they reach the court.
Employee involvement leads to workplace diversity
Offering programs to increase efficiency can result in a varied culture at your practice.
 MORE ARTICLES

Patient care for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Patient welfare for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Personal Finances
3 tips for minimizing your risk of identity theft in veterinary practice
Be proactive and take these steps to protect your identity.
Next generation can retire—with planning
If you joined the workforce in the past 10 years, you've probably heard a lot of doom and gloom about your retirement outlook.
Veterinary wellness plan contract highlights
You should always read the fine print.
5 negotiation tips to take to the bank
Planning to make a large purchase for your veterinary practice? Don't ignore the important act of sweet-talking.
Just 24 percent of Americans have a six-month emergency savings cushion
How full is your emergency savings account? If you're like most Americans, you probably aren't saving enough.
3 tips to help you analyze your income
Veterinarians: You look forward to that paycheck, but do you look at anything but the amount? It's time to study your salary before you spend it.
Americans struggling to turn retirement savings into income
Whether you're fresh out of veterinary school or approaching retirement, it's important to keep a close eye on your savings.
Q&A: Should I give my veterinary team members financial feedback?
Q: How much should my team members know about my practice's finances?
5 things to consider before entering a business partnership
Ask yourself these important questions to see if you're ready to take the plunge into ownership.
 MORE ARTICLES

Personal Growth
Fit to Practice: Why you should be sick of sugar
Our taste buds have been hijacked by super-sugary sweets. It's time to reclaim our palate with natural, real flavors. Before long you'll take a nibble of New York cheesecake and spit it out.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
Fit to practice: A new blog from Dr. Ernie Ward
Check out the latest offering from Veterinary Economics' Personal Wellness Editor.
Why are technician appointments a good idea in the veterinary clinic?
Getting the most out of your staff helps all involved.
A look back: Hurricane Katrina destroys veterinary practice
In 2005, Hurricane Katrina landed in New Orleans, causing $81 billion in property damage. One of those properties was Dr. Scott Griffith's clinic.
Americans struggling to turn retirement savings into income
Whether you're fresh out of veterinary school or approaching retirement, it's important to keep a close eye on your savings.
Video: Talk to your team to make change less challenging
Team members will feel more involved with change if made aware of the background processes.
How to stay optimistic in 2009
Here are seven strategies for staying positive in the gloomy economy.
Catching more zzzz's will help keep colds away
If you don't get enough sleep, you're more likely to get sick.
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Personnel Management
5 ways to welcome new veterinary team members
The best greeting you can extend is a thorough training and orientation program. The more time you spend on these crucial inductory steps, the more likely your new hire is to stick around—and flourish.
Phase training program for veterinary receptionists
Train your veterinary receptionists right from the beginning.
Compensate for community kindness
Q: Our veterinary practice often plans outreach activities for the community. Can we require team members to attend these events on their own time? If so, how should we compensate them?
Training tool: New veterinary employee orientation
This form is an example of what you might give new hires on their first day at your veterinary practice.
Fit to practice: The cost of your employees' weight
Overweight employees cost U.S. business billions annually.
Veterinary receptionists have it the worst? No way!
I've worked the front desk and I smiled at veterinary clients because I wanted to—not because I had to.
3 perils of associate veterinarian contracts
These three stumbling blocks must be fully understood before veterinary practice owner and associate sign on
Doc Talk: Your practice is a fiefdom
Watch for schism in the clinic.
5 ways to avoid hiring the wrong employee for your veterinary clinic
Don't get a 'bad hire.'
 MORE ARTICLES

Personnel Solutions
Doc Talk: Your practice is a fiefdom
Watch for schism in the clinic.
Fit to Practice: Why you should be sick of sugar
Our taste buds have been hijacked by super-sugary sweets. It's time to reclaim our palate with natural, real flavors. Before long you'll take a nibble of New York cheesecake and spit it out.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
Women gaining more jobs than men, study finds
It's been a slow recovery for most American employees, but new signs of hope have emerged.
How to develop strong leaders in your veterinary practice
Look for a strong associate on your veterinary staff—and be prepared to dole out a little tough love.
Why are technician appointments a good idea in the veterinary clinic?
Getting the most out of your staff helps all involved.
A look back: Hurricane Katrina destroys veterinary practice
In 2005, Hurricane Katrina landed in New Orleans, causing $81 billion in property damage. One of those properties was Dr. Scott Griffith's clinic.
Back to the bayou: Doctor starts veterinary practice in New Orleans' French Quarter
This burned-out doctor found the pulse of his new practice in the heart of his hometown.
Rural employees lack sick leave, study finds
Everyone gets sick, but many rural employees are out of luck if they want to take a paid sick day.
 MORE ARTICLES

Practice Finances
3 tips for minimizing your risk of identity theft in veterinary practice
Be proactive and take these steps to protect your identity.
Look before you leap into wellness plans
Weigh the pros and cons before you commit to wellness plans in your veterinary practice.
7 money-saving tips to help cover the cost of gas
Use these tips to help your equine practice save money. That extra cash will come in handy as gas prices reach all-time highs this summer.
GHLIT urges veterinarians to speak out to preserve future of program
Schaumburg, Ill. — The American Veterinary Medical Association Group Health and Life Insurance Trust is worried about its fate as the January 2014 effective date for President Barack Obama's Patient Protection and Affordable Care Act approaches.
W.V. may exempt veterinary drugs from sales tax
Charleston, W.V. — A new bill in West Virginia is seeking to exempt veterinary medications from consumer sales and service taxes.
Arizona wants veterinary, other healthcare services taxed
Phoenix, Ariz. — Veterinary services may soon be hit with a 6 percent retail tax.
3 ways to drive long-term growth in your veterinary practice
Make your practice shine—now and in the years ahead.
Ohio DVMs report decline in profits, remain optimistic
Columbus, Ohio — More than half of Ohio veterinarians who participated in a recent economic survey say their profits have decreased since 2009, but they are still optimistic about the future.
Vaccines aren't dead, but your veterinary practice's fee schedule may be
Follow these 10 steps to rejuvenate your practice's fee schedule and pricing strategy
 MORE ARTICLES

Practice Management Q&A
Q&A: No deal on a professional discount
My practice regularly refers cases to a nearby specialty practice. Recently my own dog became sick, and the clinic offered me a disappointingly meager discount for its services. Am I expecting too much? Is there a standard for professional discounts?
Q&A: Recognize your hard workers
Other than bonuses or financial incentives, how can I reward team members for a job well done?
Q&A: Find the leaders in your practice
Finding the leaders within your staff can benefit your practice's efficiency and profitability.
Hablamos Espanol aqui?
What can I do to be sure my practice is accommodating the needs of the Hispanic population?
Q&A: Internet search and rescue
My practice's Web site isn't showing up on Internet search engines. Why?
Q&A: How two practices become one
I'm considering a merger with another local practice. How do I go about it?
Q&A: Rolling over a 401(k)
Handling investments after a job switch.
Q&A: Questions on compensation
How to deal with difficult salary issues.
Dental disinterest of new associates
Q. It seems like recent veterinary school graduates aren't interested in dentistry. Why this lack of interest among my associates, and how do I overcome it?
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Revenue
Look before you leap into wellness plans
Weigh the pros and cons before you commit to wellness plans in your veterinary practice.
Ohio DVMs report decline in profits, remain optimistic
Columbus, Ohio — More than half of Ohio veterinarians who participated in a recent economic survey say their profits have decreased since 2009, but they are still optimistic about the future.
Vaccines aren't dead, but your veterinary practice's fee schedule may be
Follow these 10 steps to rejuvenate your practice's fee schedule and pricing strategy
Veterinary boarding and grooming: The good, the bad, and the profitable
Your veterinary clients want it—but is it worth it? Comb through the pros and cons before you provide boarding and grooming services.
The details of your veterinary practice are in the data
Keep a pulse on your practice's health by measuring these important metrics.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
5 case studies of prepaid wellness plans
If the cost of wellness care keeps pet owners away from veterinarians, then prepaid preventive plans may be the answer to bringing them back.
BEP your way through the lingering recession
We know the real story, even though the pundits are telling is that the recession is over.
Stretch to include rehabilitation services at your practice
Are you doing all you can to help veterinary patients recover from injuries and regain mobility?
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Student news
The most unusual resume mistakes job candidates make
You've probably had some, ahem, unique resumes come across your desk. Here's a look at what hiring managers across the country deal with on a daily basis.
New workers lack qualities employers deem important
Are you looking to hire new veterinary team members? You may have trouble finding qualified applicants.
Students: Get some sleep to get ahead
You may be tempted to sacrifice shut-eye for schoolwork. But doing so may only hinder your chances for success.
Students: Turn an internship into a job
Students who complete internships tend to make more money than those who don't. Here's how you can cash in.
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Team Communication
Be a role model at your veterinary clinic—even on a bad day
Cool heads and cognitive solutions prevail.
Phase training program for veterinary receptionists
Train your veterinary receptionists right from the beginning.
Doc Talk: Your practice is a fiefdom
Watch for schism in the clinic.
4 ways to stay out of the boss's doghouse
In the high-stakes world of veterinary medicine, tempers can spark easily.
Veterinary practice management by the open book
Dr. Ross Clark has built a legacy on open-book management.
WVC keynote: How to kill stress in veterinary practice
Anxiety: It is literally holding you back from success, says management consultant Michael Staver during a keynote presentation today at the Western Veterinary Conference (WVC).
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
The worst job in the veterinary hospital
On bad days, everybody's got it tough, but I say veterinary receptionists' duties take the prize.
13 wacky workplace blunders
A new survey asks workers to share the worst etiquette blunders they've witnessed in the workplace. Have you seen worse in your veterinary clinic?
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Technology
What goes into a good Web site
How do I build an effective Web site for my practice?
The benefits and challenges of paperless practice
What to consider before going electronic.
Paperless practice at Banfield, The Pet Hospital
Dr. Kerri Marshall, MBA, knew the moment she caught of a glimpse of it that she was a fan.
Tips for transferring written medical records to electronic files
A how-to for moving paper records to your hard drive.
The paperless plunge
The only thing that anyone can count on for sure in the arena of paperless veterinary practice is that the experience is different for everyone.
Using software for consistent care
Dr. David McGrath is owner of seven practices, and at one time they used four software programs between them. Now they all use the same system. This has allowed them to try new ideas to boost compliance, which so far have resulted in gross revenue increases of up to 50 percent. Take Dr. McGrath's lessons into account as you evaluate your own practice software—and what it can do for you.
Lights! Camera! Meet!
Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.
Solar panels save on energy costs
Skyrocketing energy prices and concerns about global warming prompted the owner of Middlebury Animal Hospital in Middlebury, Conn., to invest in solar energy.
The worst-case scenario survival handbook: Veterinary edition
Hurricanes. Embezzlers. Lawsuits. If you put the proper safeguards in place, you can stay out of trouble.
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Training and motivation
5 ways to welcome new veterinary team members
The best greeting you can extend is a thorough training and orientation program. The more time you spend on these crucial inductory steps, the more likely your new hire is to stick around—and flourish.
Training tool: New veterinary employee orientation
This form is an example of what you might give new hires on their first day at your veterinary practice.
Phase training program for veterinary receptionists
Train your veterinary receptionists right from the beginning.
Fit to practice: The cost of your employees' weight
Overweight employees cost U.S. business billions annually.
Veterinary receptionists have it the worst? No way!
I've worked the front desk and I smiled at veterinary clients because I wanted to—not because I had to.
Why veterinary continuing education pays for itself
It's tempting to slash your CE budget during lean times—don't do it. In fact, consider sendng the whole team.
Veterinary technicians: 15 ways to wow equine veterinarians
Top tips for technicians looking to excel and for equine practitioners looking for star staff.
Team handout: What to do when there's nothing to do
Share this handout with your team and cure staff boredom forever.
10 things to do at your veterinary hospital (when there's nothing to do)
Clients don't come to those who wait. Have your veterinary team members tackle these tasks on the slow days and soon they'll have more than enough to do.
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Vetcetera
No flukes? No problem
Mechanical tail and physical therapy do wonders for a Florida aquarium's star marine attraction.
Your team's take on you
Chances are your team is pleased with your managerial style.
Hairy women a sign of a tough economy
The beauty industry—once considered recession proof like the veterinary industry— is taking a hard hit.
Veterinarian trains puppies with the help of teens
This veterinarian gathers teens to train puppies at the shelter.
Poster shows health of lean-fed dogs
Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.
Swiss law orders pet buddy system
A new law in Switzerland taking effect Sept. 1 widens animal rights laws in revolutionary ways. Consider the law's fine print:
More than 80 percent of employees take mental health days
Top five reasons for needing a breather from work.
AAEP promotes annual dental exams for horses
The American Association of Equine Practitioners launched an equine dental awareness campaign in April to run throughout 2008.
I wannabe a vet!
There's a dog on a surgical table and another on an exam room table—just like at your hospital. The difference is the dogs aren't real and the doctors are kids.
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Veterinary Market Data
Why so stressed? Triggers and treatments for veterinary workplace stress
Your high anxiety is due to more than just the economy, although that's a big part. See what pushes your buttons and how you can lower your stress levels.
The great OTC debate: Flea and tick product sales
Many veterinary practices are worried about parasite product sales slipping, thanks to some products going over the counter. So, is this a good thing or a bad thing? Depends on who you ask.
Do you do digital?
A new study finds that most veterinarians still use film-based radiography, but digital radiography is up and coming.
Keeping veterinary care affordable
Helping clients pay is about more than just the bottom line. It's about building bonds and providing pets with the care they need.
Pet insurance: Veterinary coverage that cares
Veterinary clients with pet insurance are willing to spend more to care for their pets.
Veterinary practice ownership: Who will be in charge?
See our latest survey data on the gap in dreams of veterinary practice ownership between women and men veterinary associates.
The veterinary compensation conundrum
How pay affects the job satisfaction of associates and others. Flexibility is a factor, too.
Recession: Same ol' song and dance
Here's a look at how the economy has affected your veterinary practice, your clients, and your patients.
Take time for veterinary team training
The benefits of continuing education—a more qualified team and motivated employees are among them.
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Video
Be a role model at your veterinary clinic—even on a bad day
Cool heads and cognitive solutions prevail.
Avoid "Option paralysis" with veterinary clients
A clearly defined course of action will result in action and compliance.
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
The threat from the Net: Marty Becker says this is veterinarians' top challenge
Work with the Web.
Behavior programs pay off for veterinary clinics
Everyone wins with well-behaved pets.
The most significant trend in veterinary hospital design
Architecture has been touched by the slow economy.
How to manage your team members' emotional outbursts
Dealing with the emotions of others starts with handling your own.
How to stay profitable during a difficult economy
Be smart about money & medicine and weather the storm.
The No. 1 odor control mistake in most veterinary hospitals
Robust mechanical systems are a must.
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Web Daily
Be a role model at your veterinary clinic—even on a bad day
Cool heads and cognitive solutions prevail.
3 tips for minimizing your risk of identity theft in veterinary practice
Be proactive and take these steps to protect your identity.
The changing mixed veterinary practice business landscape
The future of mixed-animal practice will survive if practice owners are willing to compromise with associates.
Avoid "Option paralysis" with veterinary clients
A clearly defined course of action will result in action and compliance.
What keeps veterinary practice owners and employees up at night
New data shows where practice owners, managers, associates, and team members feel the pinch of working in a practice.
Fit to practice: 5 ways to track your health with technology
Use technology to hack into your habits and keep tabs on your fitness routine.
Make strong color choices for your veterinary practice
Everyone responds to color, so the choices you make will affect your team as they work every day, and your clients? impressions of their veterinary practice visit.
Download free desktop calendar images
Spruce up your computer's desktop with these fun images.
Hanging with Hafen: Thoroughly understand the decision to build a new practice
To "grok" means to fully understand something. Before you head into the process of building a new veterinary practice, grok it.
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Web Exclusives
All about the calories: a client handout
Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats
Veterinary receptionist interview questions
Use these questions to interview candidates for your receptionist position. These questions will hit on qualities critical to a veterinary receptionist performing his or her job successfully.
Practice Management Overhaul forms
Download the tools you need to transform your practice.
Create an effective marketing plan
Veterinary consultant Dr. Amanda Donnelly, MBA, outlines the first steps toward creating a successful marketing plan.
Wayne Usiak: 3 questions you need to answer
BDA Architecture founder shares three critical questions to ask as you proceed through a veterinary design project.
Pampered pets: Owners aren't likely to switch brands to save money
Market data shows consumer spending on pet products holds steady compared to other key categories.
Plan for your practice's future today
Whether you're looking to sell your practice or reposition it for the long haul, you'll find the advice you need at Veterinary Economics' Progress in Practice seminars Nov. 4-5 at CVC San Diego.
Veterinary Economics brings home the hardware
Veterinary business magazine picks up national and regional awards for editorial and design excellence.
Want to earn $50? Submit a Practice Tip
Share your ingenious ideas with the readers of Veterinary Economics and dvm360.com.
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Working with clients
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
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Working with clients - technicians
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

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