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Audio and Video
How hard is it for clients to work with your veterinary practice?
The eye-opening practice of polling client effort.
How to guarantee veterinary staff buy-in
Usher in change at the clinic the easy way.
The future of the veterinary practice manager
An expert's opinion on a growing field.
Singing the LinkedIn blues
One way to create mass confusion in on a social platform
Veterinary practice managers make business happen
Hold your own in a tumultuous economy with the right staff in place.
Change in veterinary practice: Anticipate worries
Tried and true advice from the frontlines.
Shawn McVey asked for mission statements, and one really stood out ...
Get the entire staff on the same page and reach your goals.
Outcome measures for pets in pain
Communicate with clients for a clear path to pain management.
Pain practice is a state of mind
Learn from an expert's epiphany.
 MORE ARTICLES

Buying and Selling
Selling a veterinary practice: Retirement boom or bust?
Veterinary owners looking to sell in the next decade face unprecedented levels of market competition from fellow baby boomers. Here's how to position your practice to sell to a new generation of buyers.
9 tips for a successful veterinary practice purchase or sale
Follow these tips for future financial success in practice ownership.
5-year veterinary practice turnaround
When a practice owner needs to sell soon but fears the practice is worth too little.
Video: Take on more debt? Are you crazy?
How buying a veterinary practice can be a path out of student debt.
Smash through retirement roadblocks in veterinary practice
Why aren't you looking forward to the end of your veterinary career? Here are a few reasons—and solutions
Resource list: Fixing a low veterinary practice valuation
Put these tools to work and start tweaking your veterinary hospital for a successful sale.
Your mixed veterinary practice needs to be split?
Separating your large- and small-animal practice isn't easy, but we'll help break down the task for you.
Tools to fix a low veterinary practice valuation
These resources can help tackle common veterinary practice devaluers.
Attention veterinary practice owners: Buyers are lined up
If you've been afraid to sell, consider this: In most regions, consultants and brokers report a backlog of buyers waiting for veterinary practices. And some are growing sick of the wait.
 MORE ARTICLES

Client Communication
What we can learn from the "other" doctors
Do you pay enough attention to how other healthcare professionals act and work?
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
How hard is it for clients to work with your veterinary practice?
The eye-opening practice of polling client effort.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Help veterinary clients show love for your clinic
This clinic provides helpful instructions to clients on how to post an online review.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Posts and tweets about the importance of vaccinations
In an era of parents sensitive to the issue of children's vaccines, these tweets and Facebook posts can explain the importance of pet vaccinations to veterinary clients.
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
 MORE ARTICLES

Client Conflict
Solving the Latino problem in veterinary medicine
Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.
Too many conflicts in your veterinary practice?
Wondering how you can create a workplace culture that cuts down on, or eliminates, gossip? Learn what consultant Shawn McVey and your colleagues say about conflict in their practice.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Extinguish negative veterinary practice reviews
Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach.
Handle difficult clients with "deep acting"
Use this technique to smooth out conversations with troublesome clients.
 MORE ARTICLES

Client Education
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
Posts and tweets about the importance of vaccinations
In an era of parents sensitive to the issue of children's vaccines, these tweets and Facebook posts can explain the importance of pet vaccinations to veterinary clients.
Take the doom out of diabetes
With the right training and guidance—and just a little bit of encouragement—you can help clients understand that this common disease is actually quite manageable.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Client handout: Top 10 flea myths
Use this handout to debunk common myths about fleas and flea control.
Client handout: Flea control history
Use this handout to make sure you collect a thorough flea control history from veterinary clients.
Client handout: Why your home is a flea magnet
Use this handout to talk to veterinary clients about why their home is an ideal environment for fleas to flourish.
5 facts about fleas and pets' skin
The lowdown on flea allergy dermatitis
Pain control pushback
Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?
 MORE ARTICLES

Client Relations
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
How hard is it for clients to work with your veterinary practice?
The eye-opening practice of polling client effort.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
References: Sell veterinary clients on your service
List of references used by W. Dane Foxwell and Andy Roark, DVM.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Sell veterinary clients on your service
But you don't have to have butler-style service to win new clients and keep existing clients happy.
Posts and tweets about the importance of vaccinations
In an era of parents sensitive to the issue of children's vaccines, these tweets and Facebook posts can explain the importance of pet vaccinations to veterinary clients.
Why veterinarians should be more like a Louisiana shoeshiner
If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.
 MORE ARTICLES

Client Service
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
How hard is it for clients to work with your veterinary practice?
The eye-opening practice of polling client effort.
Sell veterinary clients on your service
But you don't have to have butler-style service to win new clients and keep existing clients happy.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
Last call: Remembering veterinary clients' needs with delicate procedures
When a compassionate veterinary house call ends in a distressing euthanasia, who is to blame?
References: Sell veterinary clients on your service
List of references used by W. Dane Foxwell and Andy Roark, DVM.
You need to vet your veterinary practice's burial and cremation providers
Due diligence is deserved when recommending funeral services for pets.
Why veterinarians should be more like a Louisiana shoeshiner
If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.
Client handout: Flea control history
Use this handout to make sure you collect a thorough flea control history from veterinary clients.
 MORE ARTICLES

Client communication for managers
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Misconceptions about pet pain
Reexamine your views for the benefit of pet owners and associates.
Outcome measures for pets in pain
Communicate with clients for a clear path to pain management.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
 MORE ARTICLES

Client communication for techs
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Outcome measures for pets in pain
Communicate with clients for a clear path to pain management.
Misconceptions about pet pain
Reexamine your views for the benefit of pet owners and associates.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Make a case for senior veterinary care
Sometimes clients need a little nudge to get their senior pets in for wellness exams and preventive diagnostics. Use these informational handouts to stress the importance of senior care and stay ahead of disease in older pets.
 MORE ARTICLES

Client education for managers
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
 MORE ARTICLES

Client education for techs
Client handout: Answers to your 3 most burning questions on ear and skin infections
Use this handout to answer veterinary clients' common questions about their pet's ear and skin conditions.
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Misconceptions about pet pain
Reexamine your views for the benefit of pet owners and associates.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
 MORE ARTICLES

Client service for managers
Misconceptions about pet pain
Reexamine your views for the benefit of pet owners and associates.
Outcome measures for pets in pain
Communicate with clients for a clear path to pain management.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Deliver five-star veterinary service with these tips
Surpass so-so and clinch clients.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
 MORE ARTICLES

Communication strategies for managers
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
Coaching your way to the top
Learning how to coach can greatly improve your veterinary practice. Here are some tips to get you started.
Promote weight loss by pointing out the perils of pet obesity
Seeing too many overweight pets in practice, but having a hard time getting clients on board with your weight reduction recommendations? Put some mass behind your message with this informational client handout.
Solving the Latino problem in veterinary medicine
Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.
Associate veterinarians: How to convince the practice owner to hire a manager
Rest easy and improve clinic life by completing the team.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Get your veterinary practice found with search engine optimization
Maximizing your web presence isn't rocket science.
 MORE ARTICLES

Dermatology
5 facts about fleas and pets' skin
The lowdown on flea allergy dermatitis
Client handout: Answers to your 3 most burning questions on ear and skin infections
Use this handout to answer veterinary clients' common questions about their pet's ear and skin conditions.
 MORE ARTICLES

Doctor Communication
Referral form
Avoid miscommunication and use this referral form to help improve patient care.
Pinning down veterinary preventive preferences
Q: Our doctors are all over the place with their parasite preventive recommendations. How do we fix it?
Veterinarians, don't let your horse trainer break her elbow...
Tuna fish, peanut butter, pregnancy symptoms, a gas-induced elbow fracture—sounds like the makings of one wild commercial.
Treatment option for a tense situation: Communicate, educate and de-escalate
Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
Start complimenting other veterinarians in your community
Competition may be the cornerstone of most businesses, but it doesn't have to be a part of veterinary medicine.
Choose words carefully when discussing a pet's weight in the veterinary clinic
The wrong message might yield unfortunate results.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Promote weight loss by pointing out the perils of pet obesity
Seeing too many overweight pets in practice, but having a hard time getting clients on board with your weight reduction recommendations? Put some mass behind your message with this informational client handout.
 MORE ARTICLES

Expenses
9 crucial components to find a loan that fits
Choosing the right loan for you doesn't have to be a guessing game—if you know where to focus your efforts.
Could you pay off your veterinary student loan in 26 months?
This practitioner offers his family's plan for budgeting and working to pay down $110,000 in school debt.
Determining water consumption in animal care facilities
Q: At our veterinary practice, we're considering the addition of grooming and kennel facilities. First, though, we'd like to know: what should we expect for the clinic's water consumption for each boarded dog?
Therapy lasers: A handy comparison chart
Thinking of adding or expanding laser therapy services in your veterinary practice? Get started on your buying quest with this comparison of some of the choices available.
Why staffing might be breaking the bank at your veterinary practice
Q: How can I get a grip on veterinary support staff costs?
Should veterinary owners continue providing healthcare benefits—or not?
The Affordable Care Act may make it financially sensible for your small veterinary practice to stop providing an employee plan. It may also eliminate a part of ownership that was a headache anyway.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Veterinarian's detective work pays dividends
This doctor put her sleuthing skills to good use when she was hit with a suspicious fee situation.
Breaking through bureaucracy as a veterinarian
Follow these four steps when sorting out potential errors made by government agencies.
 MORE ARTICLES

Firstline Update
Do veterinarians need videos on their websites?
Don't be left behind; harness the power of multimedia.
 MORE ARTICLES

Growth Center
Why gift cards are better than cash
Looking for an easy way to lure in new clients? Here's a small token of appreciation that shows off your practice.
Long-term drug monitoring made easy
Get your patients taking long-term meds on a plan for rechecks.
How to ease cat pain. Bonus: It pays.
Help cat owners provide a pain-free existence for their feline friends.
Fee-setting tool: Long-term analgesic testing
Are your exam fees in line with high-performing hospitals?
Talking teeth with timid clients
What you can do to get clients on board with your dental recommendations.
Look but also touch
Seeing is believing for clients when it comes to pet dental health at Falmouth Veterinary Hospital in Falmouth, Maine. Video touchscreens in exam rooms show clients how quickly damaging plaque can build and harden. The screens also let clients type in their e-mail address and request that the information or Web site address for the video be sent to their home. After every dental cleaning, clients watch a video on brushing.
Educating clients about parasites
A list from the Veterinary Economics archives.
Worm your way into wellness visits
Biannual deworming protects patients and encourages regular wellness visits.
Providing pet insurance
It doesn't hurt Dr. Craig Prior's feelings when a client is hesitant to take out a pet insurance policy: "I tell them, 'Try it for a year. If you don't like it, cancel it. I won't mind.'"
 MORE ARTICLES

Hiring and firing
How our veterinary hospital survived an employee mismatch
Why one DVM's style didn't fit—and what we did about it.
Worried about veterinary competition? Don't be unreasonable
There's plenty of legal mumbo-jumbo out there to assertain what is a reasonable distance or period for veterinarians not to compete.
5 hiring fouls veterinarians make
You want to hire the best veterinary employee, but if you're guilty of these blunders, you might end up with duds.
Get rid of the energy vampire in your veterinary hospital
Negativity can suck the life out of you and your veterinary team. Learn to let that person go.
2 steps to uncover job applicant lies
Often the people who pad their résumés are the ones you'd least expect.
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
4 red flags in veterinary job candidates
Notice what candidates are (or aren't) doing in the interview, and you're more likely to choose the right person for the job.
Calculate your veterinary practice's staff turnover
Use this calculator to stay on top of clinic turnover trends.
4 red flags to look out for in potential veterinary team members
By noticing what candidates are (or aren't) doing in the interview, you're more likely to choose just the right person for the job.
 MORE ARTICLES

I Survived!
I survived a veterinary practice merger
We experienced headaches, setbacks, and eventually practice success.
9 strategies for disaster preparation
Can your veterinary practice withstand the elements?
Trial by fire: coping with disaster
This veterinary practice survived a devastating blaze that killed 16 patients and destroyed the building.
I survived an outbreak of virulent feline calicivirus
I'll never know for sure which cat first brought the disease to my clinic. But I know where I saw it first.
A million-dollar growth spurt
It wasn't an easy transition—half of the team quit, but profits went up.
 MORE ARTICLES

Industry Issues
How I paid off my veterinary student debt in four years
Some veterinary associates don't like to negotiate or budget, but both skills helped me find the career and lifestyle I always wanted.
Introducing the data center
This monthly column will cover data, industry trends, spending habits and more.
The Data Center
Use this resource guide for stats, industry trends, spending habits anymore.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Veterinary wellness plans can supplement practice income
Consider adding this option to your clinic's financial tool kit.
Remind veterinary clients that you price match
Don't let an emotional reaction damage an important relationship.
Too many veterinarians? Jury's still out
We've been bombarded with terms such as shortages and incentives for years, but we're no closer to solving the supply and demand puzzle plaguing our profession.
Healing veterinary team members' pain
Sustain a compassionate culture and protect your staff.
Offset lost veterinary product sales
Counterbalance the competition with these tips.
 MORE ARTICLES

Leadership Strategies
What we can learn from the "other" doctors
Do you pay enough attention to how other healthcare professionals act and work?
Change up your communication style and benefit your veterinary practice
A weekly newsletter took the place of team meetings and got people talking at this veterinary practice.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Spotted at a veterinary symposium: The usual suspects
These hand-raisers, head-bobbers and other annoying specimens are impossible to miss at veterinary CE conferences.
VCA West Los Angeles Animal Hospital partners with UCLA Health System to provide veterinary care for pets
Partnership launches two new veterinary programs to help provide care for patients' pets and hospital therapy dogs.
Gone too soon? When veterinary ethics and euthanasia conflict
There are bound to be shades of gray in difficult decisions, but is euthanasia too often the end result?
10 ways to be a successful entrepreneur in veterinary medicine
No matter what the endeavor, don't be afraid to listen to your gut and take a leap of faith to achieve veterinary business success.
When struggle meets veterinary success
Florida veterinarian's determination pays off after sacrificing for a better life for her son and a career in veterinary medicine.
Crafting the client experience to achieve business success
Matt Meeker, co-founder of the house call veterinary service BarkCare, advises other entrepreneurs to center their energies on serving clients and their needs—the specifics will come later. Listen as he explains this process.
 MORE ARTICLES

Leadership strategies for managers
Change in veterinary practice: Anticipate worries
Tried and true advice from the frontlines.
 MORE ARTICLES

Legal Ease
Medical records checklist
Don't find yourself with inadequate patient medical records. Use this checklist to audit your records.
How to gauge your rent payment
What are the rules regarding veterinary practice rent?
Make Crocs extinct
Are the popular shoes safe for your employees to wear to work?
Salary vs. hourly pay
You might be entitled to overtime pay even if you hold a degree or have "supervisor" in your title.
Leftovers and lab samples
A veterinary break room is no place for urine samples and chemicals.
Nailing down a noncompete
What time frame is valid for a noncompete clause in an associate's contract? What distance from my practice do I use as a boundary?
A look at the law on smoking at veterinary clinics
How business owners must balance the rights of smokers with those of nonsmokers.
Does a team member on mood medication need a doctor's note?
Can I question my employee who's revealed a history of mental illness and prescribed medications to control it?
Rethink respirators
Should our pregnant associate use a respirator during surgeries to avoid inhaling anesthetic gases?
 MORE ARTICLES

Managing Smart
Change up your communication style and benefit your veterinary practice
A weekly newsletter took the place of team meetings and got people talking at this veterinary practice.
The future of the veterinary practice manager
An expert's opinion on a growing field.
Veterinary practice managers make business happen
Hold your own in a tumultuous economy with the right staff in place.
Shawn McVey asked for mission statements, and one really stood out ...
Get the entire staff on the same page and reach your goals.
Is there a "magic bullet" for veterinary practice's biggest problem?
Combating the industry's biggest struggle.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
 MORE ARTICLES

Managing clients
Change in veterinary practice: Anticipate worries
Tried and true advice from the frontlines.
25 ways to entice more cats to your veterinary clinic
Data show cats aren't getting the veterinary care they deserve. Right now find out what you can do to appeal to cats and cat owners.
How can new associates get to "yes" with veterinary clients?
Engage pet owners to foster compliance.
Are veterinarians' reputations slipping?
The profession's honest image has tarnished in recent years.
Customized veterinary care for all life stages
Create a list of services for pet life stage kits based on your practice care recommendations, and help clients see where their pet fits in.
Posts and tweets about fear-free tactics
Share your fear-free techniques on social media to make clients less nervous to bring their pets into your practice.
Time is money (yours and your clients') in the veterinary practice
Take 10 seconds to explain the holdup and save everyone some trouble.
BizQuiz: Would you be prepared if violence erupted at your veterinary practice?
Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
 MORE ARTICLES

Managing team members
Change in veterinary practice: Anticipate worries
Tried and true advice from the frontlines.
Shawn McVey asked for mission statements, and one really stood out ...
Get the entire staff on the same page and reach your goals.
Top 10 ways to blow the veterinary hiring process
Easy tips to blow up your team and sabotage your clinic culture from Dr. Dave Nicol!
 MORE ARTICLES

Managing the money
How I paid off my veterinary student debt in four years
Some veterinary associates don't like to negotiate or budget, but both skills helped me find the career and lifestyle I always wanted.
Veterinary practice managers make business happen
Hold your own in a tumultuous economy with the right staff in place.
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
Get a grip on veterinary support staff costs
It pays to keep an eye on this aspect of practice finances.
Turn around a veterinary clinic in trouble
Practice owners: Share in the blame?and the solution.
Get X-ray vision on new equipment purchases
Think you can't afford a therapeutic laser, digital radiography or that new imaging equipment at your veterinary practice? Think again! Get an inside look on how to finance a brand-new service.
Offset lost veterinary product sales
Counterbalance the competition with these tips.
Address client complaints about the cost of veterinary medications
Move beyond sticker shock by reframing your prices.
 MORE ARTICLES

Managing yourself
The future of the veterinary practice manager
An expert's opinion on a growing field.
Singing the LinkedIn blues
One way to create mass confusion in on a social platform
Shawn McVey asked for mission statements, and one really stood out ...
Get the entire staff on the same page and reach your goals.
Pain practice is a state of mind
Learn from an expert's epiphany.
Volunteer veterinarians
Volunteer veterinarians
 MORE ARTICLES

Marketing
Should veterinary practices pay to play on the Internet?
Q: A big online directory of veterinarians is asking us to pay to show up. Is it worth it? Shouldn't I be driving traffic to my own website?
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Why cats rule the Internet
Explore the varied reasons cats are so popular online and how you can use it to better your veterinary practice.
Arizona veterinary practice gives free core vaccines
Is Ventana Animal Hospital in Tucson, Ariz., setting a new trend by administering free core vaccinations to patients who come in for twice-yearly veterinary exams?
Posts and tweets about year-round flea and tick protection
Speak the truth about flea and tick preventives online: they aren't just for warm months.
7 tips to show why yours is a phenomenal veterinary practice
It's fantastic to offer clients exceptional pet care, but it takes more action on your part to make your clinic stand out among the rest.
3 steps to creating curb appeal
First impressions are crucial. Here's how you can give your practice a facelift and impress clients upon arrival.
Pets aren't getting the dental care they need at your veterinary hospital?
Make every month Dental Health Month at your veterinary practice to get clients in the door for crucial preventive screening.
 MORE ARTICLES

Marketing for managers
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Why veterinary practice owners need to worry about SEO
Optimize your visibility the smart way.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
How to design the perfect veterinary sign
Attract pet owners to your new or existing veterinary hospital with a clear message and easy-to-read specs.
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
Tips for a great cocktail party (and a winning veterinary practice Facebook page)
At CVC Kansas City, Dr. Andy Roark shared with a packed room his top tips to host a fantastic cocktail party ... and of course, the same rules apply for your veterinary hospital's Facebook page.
Exclusive veterinary data from Veterinary Economics' August 2013 issue
Check out this online exclusive data from the 2013 Veterinary Economics Business Issues Survey.
 MORE ARTICLES

Marketing for techs
Posts and tweets about otitis externa
Help clients understand what could be causing their pet's head-shaking and ear-scratching through social media.
Posts and tweets about pain prevention
Use your social media network to educate clients and raise awareness about pain prevention with these tweets and posts.
Posts and tweets about life stages
Use your social media network to raise awareness about veterinary care for dogs and cats at each stage of life.
Posts and tweets about feline care
Use your social media network to raise awareness about feline wellness and care.
How to design the perfect veterinary sign
Attract pet owners to your new or existing veterinary hospital with a clear message and easy-to-read specs.
Get feline clients in the door with these Facebook posts and tweets
Use these ready-made posts and tweets to emphasize fear-free methods for bringing cats into the clinic.
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
Tips for a great cocktail party (and a winning veterinary practice Facebook page)
At CVC Kansas City, Dr. Andy Roark shared with a packed room his top tips to host a fantastic cocktail party ... and of course, the same rules apply for your veterinary hospital's Facebook page.
Exclusive veterinary data from Veterinary Economics' August 2013 issue
Check out this online exclusive data from the 2013 Veterinary Economics Business Issues Survey.
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Money matters for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
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Office Efficiency
Flow chart: Client communication flow chart for preventive care plan enrollment
Train your team on how to talk wellness packages with clients using this sample flow chart.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Idea exchange: Use towels to help transfer recovering dogs
This video shows how one practice transfers large dogs to recovery cages after surgery.
Veterinary inventory audit plan and tracking spreadsheet
Use these free tools to get a handle on inventory audits and prevent missing merchandise.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Schedule veterinary appointments now!
Keep your veterinary clients coming back by pre-booking your spay and neuter appointments.
Checklist for better veterinary drug control
Try these 8 tips to get inventory controls in place.
5 ways for veterinarians to put 5 free minutes to great use
Even the busiest of DVMs get a break now and then. Here are some tips for filling that coveted downtime—and doing a little something good while you're at it.
5-year veterinary practice turnaround
When a practice owner needs to sell soon but fears the practice is worth too little.
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Ownership Issues
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Turn around a veterinary clinic in trouble
Practice owners: Share in the blame?and the solution.
What would you change about your practice?
In the first-ever dvm360 Change Survey, we asked you to choose the top 10 things you want to change in your practice. Find them below along with data on whether you'd be willing to switch up things if it meant increased client visits.
Are veterinarians' reputations slipping with clients?
Stem the tide of opinion and enhance trust.
Address client complaints about the cost of veterinary medications
Move beyond sticker shock by reframing your prices.
Where a veterinary practice's revenue really comes from
A look inside veterinary practice accounting.
Optimize traffic flow in veterinary hospital design
Get this crucial aspect of planning right from the start.
Convert clicks to veterinary clients
Turn web traffic into foot traffic.
How to develop strong leaders in your veterinary practice
Look for a strong associate on your veterinary staff—and be prepared to dole out a little tough love.
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Patient care for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Patient welfare for techs
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

Personal Finances
Ignorance risks financial future
Veterinarians: Don't gamble with your money—take control of it.
Why you won't spend less, save more: 5 big barriers to veterinarians' financial well-being
The world of personal finance can be tough to navigate, here are 5 ways you could be jeopardizing your financial success.
12 strategies to bust veterinary debt
For many veterinarians, student debt is unavoidable—but multiplying debt doesn't have to be. Use these sensible tips to stop adding to your liabilities and start building your financial security for a brighter future.
Being "in the black" not enough for financial success, veterinary advisor says
Personal finance expert Mark McGaunn, CPA, CFP, covers dos, don'ts and best practices of personal finance for veterinarians.
Crucial insurance every veterinarian needs
Q: I'm a young associate veterinarian with a family. What types of insurance do I need to protect them?
Stop making resolutions: Instead, commit to results when it comes to your veterinary practice
By this time of year, most people's good intentions have fizzled out. To find success, veterinarians need to take a different approach.
Battling the debt demon: One veterinarian's quest to survive
The conclusion of a three-part series featuring stories from veterinarians on the front lines of the war on student debt.
An ailing profession: Money matters
It's time to gain control over your financial health in veterinary practice—and Veterinary Economics is here to help.
Sample veterinarian personal finance budget
Got budget? Most of us don't. But veterinarians are smart--too smart to ignore this vital tool to take charge of their and their families? future.
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Personal Growth
Smash through retirement roadblocks in veterinary practice
Why aren't you looking forward to the end of your veterinary career? Here are a few reasons—and solutions
Veterinary case study: Share your own pets' struggles
Sharing personal stories of pet illness in exam rooms, veterinary newsletters and emails can bridge the gap between a seemingly trouble-free veterinarian and scared clients.
Check your veterinary data: Management metrics
Measure the health of your veterinary practice by reviewing these 15 metrics monthly.
Fit to Practice: Why you should be sick of sugar
Our taste buds have been hijacked by super-sugary sweets. It's time to reclaim our palate with natural, real flavors. Before long you'll take a nibble of New York cheesecake and spit it out.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
Fit to practice: A new blog from Dr. Ernie Ward
Check out the latest offering from Veterinary Economics' Personal Wellness Editor.
Why are technician appointments a good idea in the veterinary clinic?
Getting the most out of your staff helps all involved.
A look back: Hurricane Katrina destroys veterinary practice
In 2005, Hurricane Katrina landed in New Orleans, causing $81 billion in property damage. One of those properties was Dr. Scott Griffith's clinic.
Americans struggling to turn retirement savings into income
Whether you're fresh out of veterinary school or approaching retirement, it's important to keep a close eye on your savings.
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Personnel Management
How our veterinary hospital survived an employee mismatch
Why one DVM's style didn't fit—and what we did about it.
Training module: Team responsibilities to increase enrollment in preventive care plans
Ensure all staff members know just what to do to improve client education and generate more interest in wellness packages for pets.
Worksheet: Monthly goal-setting for veterinary preventive care plans
Use this tool to set enrollment goals and monitor progress.
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Thieves that hide in plain sight in your veterinary practice
Cell phones, web browsers and text windows: how idle time online could be hurting your veterinary practice.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
How to guarantee veterinary staff buy-in
Usher in change at the clinic the easy way.
Worried about veterinary competition? Don't be unreasonable
There's plenty of legal mumbo-jumbo out there to assertain what is a reasonable distance or period for veterinarians not to compete.
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Personnel Solutions
How our veterinary hospital survived an employee mismatch
Why one DVM's style didn't fit—and what we did about it.
Professional veterinary associations should step up
The veterinary industry is headed in a bad direction with higher debt loads, more seats in classes and less job prospects. We need to encourage our associations to do something about it.
Too many conflicts in your veterinary practice?
Wondering how you can create a workplace culture that cuts down on, or eliminates, gossip? Learn what consultant Shawn McVey and your colleagues say about conflict in their practice.
Associate veterinarians: How to convince the practice owner to hire a manager
Rest easy and improve clinic life by completing the team.
The most common veterinary management challenge
Clarity in the clinic is crucial.
Reform your veterinary practice's "Negative Nancy"
You must take action to protect the team and the clinic at large.
Doc Talk: Your practice is a fiefdom
Watch for schism in the clinic.
Fit to Practice: Why you should be sick of sugar
Our taste buds have been hijacked by super-sugary sweets. It's time to reclaim our palate with natural, real flavors. Before long you'll take a nibble of New York cheesecake and spit it out.
Can this veterinary practice be saved?
A few months ago, this husband-and-wife practice owner team was at a crossroads. Not sure whether to persevere or give up on their recently purchased veterinary practice—and completely out of ideas—they called Veterinary Economics for help. This is their story.
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Practice Finances
Ignorance risks financial future
Veterinarians: Don't gamble with your money—take control of it.
9 crucial components to find a loan that fits
Choosing the right loan for you doesn't have to be a guessing game—if you know where to focus your efforts.
Creature comforts benefit your bottom line
Demand for luxury boarding is still growing among veterinary clientele, urban and rural. Learn how this feature can attract pet owners and create cash flow for your practice.
Brush up your message for stronger customer engagement (Sponsored by Virbac Animal Health)
Clients get the most knowledgeable advice about dental care from veterinary teams, and purchasing (and re-purchasing) dental products from you positions pet owners to successfully maximize their pets' dental health. Here's how to stay top of mind.
Veterinary practice managers make business happen
Hold your own in a tumultuous economy with the right staff in place.
Acupuncture: A benefit to veterinary patients & practice
A case study in acupuncture and Western medicine at a forward-thinking Nebraska practice.
Visits may be down, but veterinary spending is going up
Pet expenditures exceed expectations in 2013; forecasters expect more growth in 2014.
Determining water consumption in animal care facilities
Q: At our veterinary practice, we're considering the addition of grooming and kennel facilities. First, though, we'd like to know: what should we expect for the clinic's water consumption for each boarded dog?
Arizona veterinary practice gives free core vaccines
Is Ventana Animal Hospital in Tucson, Ariz., setting a new trend by administering free core vaccinations to patients who come in for twice-yearly veterinary exams?
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Practice Management Q&A
Calculating ProSal based on net versus gross production
Q: Currently, we are paying our doctors a base salary plus a 22 percent production bonus quarterly. While my boss thinks it's more fair to the company to calculate production based on net numbers rather than gross, we have another doctor who feels the opposite. Is there an industry standard on such things?
Determining water consumption in animal care facilities
Q: At our veterinary practice, we're considering the addition of grooming and kennel facilities. First, though, we'd like to know: what should we expect for the clinic's water consumption for each boarded dog?
Welcoming a new hire to your veterinary team
Q. Our practice just hired a new person who's replacing an employee who was very close to all her coworkers. How do I ensure my employees are warm and welcoming to the new hire?
Post-recession: Is it time for veterinary practices to match 401(k) contributions again?
Q. We stopped matching 401(k) contributions when the recession rolled in, but employees are asking when we're going to start up again. What are the pluses to matching contributions?
Calculating a fair veterinary salary
Q. I've heard that a practice owner shouldn't pay an associate more than 25 percent on production. But I work in a practice where three veterinarians share one technician. What would be a salary for circumstances like these?
Discussing veterinary team problems
As an associate, what do I do about team management problems when I don't have the authority to address them?
Q&A: No deal on a professional discount
My practice regularly refers cases to a nearby specialty practice. Recently my own dog became sick, and the clinic offered me a disappointingly meager discount for its services. Am I expecting too much? Is there a standard for professional discounts?
Q&A: Recognize your hard workers
Other than bonuses or financial incentives, how can I reward team members for a job well done?
Q&A: Find the leaders in your practice
Finding the leaders within your staff can benefit your practice's efficiency and profitability.
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Revenue
Creature comforts benefit your bottom line
Demand for luxury boarding is still growing among veterinary clientele, urban and rural. Learn how this feature can attract pet owners and create cash flow for your practice.
Brush up your message for stronger customer engagement (Sponsored by Virbac Animal Health)
Clients get the most knowledgeable advice about dental care from veterinary teams, and purchasing (and re-purchasing) dental products from you positions pet owners to successfully maximize their pets' dental health. Here's how to stay top of mind.
Acupuncture: A benefit to veterinary patients & practice
A case study in acupuncture and Western medicine at a forward-thinking Nebraska practice.
Visits may be down, but veterinary spending is going up
Pet expenditures exceed expectations in 2013; forecasters expect more growth in 2014.
Capturing cat clients: A Google+ hangout hosted by dvm360
Watch our archived Hangout with Dr. Susan Little, John Volk and dvm360. (Supported by an educational grant from Zoetis)
Arizona veterinary practice gives free core vaccines
Is Ventana Animal Hospital in Tucson, Ariz., setting a new trend by administering free core vaccinations to patients who come in for twice-yearly veterinary exams?
"Our veterinary hospital charges too much": Finding consensus on fees among associates and team members
Q: How should I set my new digital veterinary dental radiography fees? My doctors disagree!
Up-to-date data about U.S. veterinary practices
dvm360 shares key performance indicators from veterinary practices in partnership with Sikka Software.
Can veterinary clinics compete with shelters?
Adapt and survive market segmentation by the consumer.
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Student news
Study affirms the need for veterinary profession to evolve
The role of veterinarians is changing, and veterinary schools and colleges are responding and retooling.
The most unusual resume mistakes job candidates make
You've probably had some, ahem, unique resumes come across your desk. Here's a look at what hiring managers across the country deal with on a daily basis.
New workers lack qualities employers deem important
Are you looking to hire new veterinary team members? You may have trouble finding qualified applicants.
Students: Get some sleep to get ahead
You may be tempted to sacrifice shut-eye for schoolwork. But doing so may only hinder your chances for success.
Students: Turn an internship into a job
Students who complete internships tend to make more money than those who don't. Here's how you can cash in.
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Team Communication
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
How to guarantee veterinary staff buy-in
Usher in change at the clinic the easy way.
The 2 most important words in veterinary practice
Take the time to say ?thank you? to pets, clients and team members, and the goodness will come back around.
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
BizQuiz: Do you know sexual harassment when you see it?
Take a look at three hypothetical situations and answer the corresponding questions to see if you can recognize sexual harassment at your veterinary practice.
Don't fall prey to these delegation dangers at your veterinary clinic
If veterinarians delegate too many tasks they risk taking themselves out of the loop. Don't delegate enough and risk inefficiencies and employee resentment. Here's how to get it just right.
The nutrition toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss pet nutrition with clients.
New Year's veterinary practice checklist: 7 things to do right now
Take care of these critical items in January 2014 to reap the rewards all year in practice success, team morale and better medicine at your veterinary hospital.
Hey, good lookin'! Is your veterinary clinic gender biased?
If one of your male employees came to you with concerns about gender bias, what would you do to remedy the situation?
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Technology
What goes into a good Web site
How do I build an effective Web site for my practice?
The benefits and challenges of paperless practice
What to consider before going electronic.
Paperless practice at Banfield, The Pet Hospital
Dr. Kerri Marshall, MBA, knew the moment she caught of a glimpse of it that she was a fan.
Tips for transferring written medical records to electronic files
A how-to for moving paper records to your hard drive.
The paperless plunge
The only thing that anyone can count on for sure in the arena of paperless veterinary practice is that the experience is different for everyone.
Using software for consistent care
Dr. David McGrath is owner of seven practices, and at one time they used four software programs between them. Now they all use the same system. This has allowed them to try new ideas to boost compliance, which so far have resulted in gross revenue increases of up to 50 percent. Take Dr. McGrath's lessons into account as you evaluate your own practice software—and what it can do for you.
Lights! Camera! Meet!
Our 24-hour clinic has a main office, three satellite facilities, 14 veterinarians, and 80-plus team members, so staff communication is always a challenge. In addition to a weekly newsletter, we have monthly meetings for each department and a monthly staff meeting for everyone.
Solar panels save on energy costs
Skyrocketing energy prices and concerns about global warming prompted the owner of Middlebury Animal Hospital in Middlebury, Conn., to invest in solar energy.
The worst-case scenario survival handbook: Veterinary edition
Hurricanes. Embezzlers. Lawsuits. If you put the proper safeguards in place, you can stay out of trouble.
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Training and motivation
What if clients aren't buying into my preventive care plans?
Want in on monthly and annual wellness plans? Start by simplifying your veterinary practice's options.
Training module: Team responsibilities to increase enrollment in preventive care plans
Ensure all staff members know just what to do to improve client education and generate more interest in wellness packages for pets.
Join us for a Fear Free veterinary practice Google+ Hangout on Air
Bring your comments and questions as we interview Drs. Marty Becker and Karen Overall live.
10 veterinary practice time savers
For today's veterinarians and team members, time is limited. Use these efficiency-boosting changes to steal back some of those precious minutes lost and keep your focus on pet care.
Thieves that hide in plain sight in your veterinary practice
Cell phones, web browsers and text windows: how idle time online could be hurting your veterinary practice.
The flea control toolkit
This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)
The 2 most important words in veterinary practice
Take the time to say ?thank you? to pets, clients and team members, and the goodness will come back around.
Checklist: 25 ways to increase feline visits to your veterinary practice
If you want more feline patients flocking to your veterinary hospital, see how many of these cat-friendly concepts you can implement in practice.
Top 5 ways not to welcome a new veterinarian
Roll out the worst welcome wagon ever with these tips.
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Vetcetera
No flukes? No problem
Mechanical tail and physical therapy do wonders for a Florida aquarium's star marine attraction.
Your team's take on you
Chances are your team is pleased with your managerial style.
Hairy women a sign of a tough economy
The beauty industry—once considered recession proof like the veterinary industry— is taking a hard hit.
Veterinarian trains puppies with the help of teens
This veterinarian gathers teens to train puppies at the shelter.
Poster shows health of lean-fed dogs
Nestle Purina PetCare is sharing the results of a canine life span study on a poster you can get free of charge.
Swiss law orders pet buddy system
A new law in Switzerland taking effect Sept. 1 widens animal rights laws in revolutionary ways. Consider the law's fine print:
More than 80 percent of employees take mental health days
Top five reasons for needing a breather from work.
AAEP promotes annual dental exams for horses
The American Association of Equine Practitioners launched an equine dental awareness campaign in April to run throughout 2008.
I wannabe a vet!
There's a dog on a surgical table and another on an exam room table—just like at your hospital. The difference is the dogs aren't real and the doctors are kids.
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Veterinary Market Data
The truth behind veterinary associates' restrictive covenants
Does the word "contract" send shivers down your spine? Are your palms sweating just thinking about noncompete clauses and restrictive covenants? Let us ease your fears and set the record straight on what's legal.
Introducing the August 2012 Veterinary Economics: What's your problem?
At Veterinary Economics, we're listening ... and we're here to help.
Bad reception: The veterinary client compliance gap
You think you're broadcasting loud and clear, but pet owners may not be getting the message -- or feeling as though their needs are served. Find out what you can do with this exclusive data from Veterinary Economics and Trone Brand Energy.
Veterinary market data: Practitioners share status as pet owner influencers
Pet owners are increasingly turning to other sources for information about their pets' health. Here's where they go.
Veterinary market data: Pet owner purchasing trends
Research from Trone, a veterinary marketing agency, shows where, how, and why pet owners purchase key health products.
What ails your patients?
This data package shows the top diagnoses by age for dogs and cats—lists that emphasize the need for veterinary teams to make strong recommendations for dental care.
The inside scoop on canine influenza
Most veterinary practices don't require boarding dogs to be vaccinated against canine influenza. But could that number change in the future?
Gender: Who's the better boss?
Does gender play a role when it comes to management skills in veterinary practice?
Cats or dogs: What's your preference?
The lowdown on which species veterinarians and veterinary team members prefer to work with, why—and if it matters.
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Veterinary managers
How our veterinary hospital survived an employee mismatch
Why one DVM's style didn't fit—and what we did about it.
Join us for a Fear Free veterinary practice Google+ Hangout on Air
Bring your comments and questions as we interview Drs. Marty Becker and Karen Overall live.
3 steps to solving veterinary practice problems
Immersing yourself in the day-to-day activities of your hospital can make all the difference when tackling client, patient and employee problems.
The 2014 Practice Manager of the Year Award sponsored by Veterinary Pet Insurance
Stay up-to-date on the nominees with this resource guide.
The 2 most important words in veterinary practice
Take the time to say ?thank you? to pets, clients and team members, and the goodness will come back around.
10 finalists competing for Practice Manager of the Year
Final winner to be picked by panel of four expert judges and announced at CVC Kansas City.
What to do when veterinary drug theft is slipping past your check system
Even with safeguards in place, inventory can go missing. Mark Opperman, CVPM, shares what to do in such a situation.
Are drugs leaving your veterinary practice the wrong way?
Tight drug controls reduce the risk of theft and abuse. Implement these simple steps to avoid messy situations.
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Veterinary technicians
Client handout: Answers to your 3 most burning questions on ear and skin infections
Use this handout to answer veterinary clients' common questions about their pet's ear and skin conditions.
What to do when veterinary drug theft is slipping past your check system
Even with safeguards in place, inventory can go missing. Mark Opperman, CVPM, shares what to do in such a situation.
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Video
How hard is it for clients to work with your veterinary practice?
The eye-opening practice of polling client effort.
How to guarantee veterinary staff buy-in
Usher in change at the clinic the easy way.
5 facts about fleas and pets' skin
The lowdown on flea allergy dermatitis
The future of the veterinary practice manager
An expert's opinion on a growing field.
Veterinary practice managers make business happen
Hold your own in a tumultuous economy with the right staff in place.
Singing the LinkedIn blues
One way to create mass confusion in on a social platform
Change in veterinary practice: Anticipate worries
Tried and true advice from the frontlines.
Shawn McVey asked for mission statements, and one really stood out ...
Get the entire staff on the same page and reach your goals.
Misconceptions about pet pain
Reexamine your views for the benefit of pet owners and associates.
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Web Daily
How our veterinary hospital survived an employee mismatch
Why one DVM's style didn't fit—and what we did about it.
What we can learn from the "other" doctors
Do you pay enough attention to how other healthcare professionals act and work?
Change up your communication style and benefit your veterinary practice
A weekly newsletter took the place of team meetings and got people talking at this veterinary practice.
How hard is it for clients to work with your veterinary practice?
The eye-opening practice of polling client effort.
How I paid off my veterinary student debt in four years
Some veterinary associates don't like to negotiate or budget, but both skills helped me find the career and lifestyle I always wanted.
Join us for a Fear Free veterinary practice Google+ Hangout on Air
Bring your comments and questions as we interview Drs. Marty Becker and Karen Overall live.
3 steps to solving veterinary practice problems
Immersing yourself in the day-to-day activities of your hospital can make all the difference when tackling client, patient and employee problems.
How to guarantee veterinary staff buy-in
Usher in change at the clinic the easy way.
Reimagine your veterinary practice's reminders
Reworking your system can be all that's needed to increase client appointment compliance.
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Web Exclusives
All about the calories: a client handout
Print this multi-page PDF to educate clients about ideal pet weights, pets' caloric needs, and the caloric content of common treats
How I paid off my veterinary student debt in four years
Some veterinary associates don't like to negotiate or budget, but both skills helped me find the career and lifestyle I always wanted.
Join us for a Fear Free veterinary practice Google+ Hangout on Air
Bring your comments and questions as we interview Drs. Marty Becker and Karen Overall live.
Live from CVC: Give your veterinary practice an organizational checkup
Afraid your practice is a little under the weather? Use this checkup to make sure your hospital is staying healthy.
Veterinary receptionist interview questions
Use these questions to interview candidates for your receptionist position. These questions will hit on qualities critical to a veterinary receptionist performing his or her job successfully.
Practice Management Overhaul forms
Download the tools you need to transform your practice.
Create an effective marketing plan
Veterinary consultant Dr. Amanda Donnelly, MBA, outlines the first steps toward creating a successful marketing plan.
Wayne Usiak: 3 questions you need to answer
BDA Architecture founder shares three critical questions to ask as you proceed through a veterinary design project.
Pampered pets: Owners aren't likely to switch brands to save money
Market data shows consumer spending on pet products holds steady compared to other key categories.
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Working with clients
Client handout: Flea control history
Use this handout to make sure you collect a thorough flea control history from veterinary clients.
Client handout: Why your home is a flea magnet
Use this handout to talk to veterinary clients about why their home is an ideal environment for fleas to flourish.
Client handout: Top 10 flea myths
Use this handout to debunk common myths about fleas and flea control.
Client handout: Answers to your 3 most burning questions on ear and skin infections
Use this handout to answer veterinary clients' common questions about their pet's ear and skin conditions.
13 steps to increase client compliance
If you feel your compliance numbers are lacking, try implementing these steps to boost client compliance.
Get inspired by this sample weight loss plan for veterinary patients
Use this veterinary practitioner's example to create personalized weight management systems for the pets you see in daily practice.
Review the risks of pet obesity with veterinary clients
Addressing pet obesity
You've never measured your marketing efforts?
Take the guesswork out of publicizing your veterinary practice and learn exactly where to put your marketing dollars.
Use your animal knowledge to build bonds with clients
Share your favorite trivia about pets with veterinary clients.
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Working with clients - technicians
Client handout: Answers to your 3 most burning questions on ear and skin infections
Use this handout to answer veterinary clients' common questions about their pet's ear and skin conditions.
How to increase veterinary client visits in this economy (8-part video series)
In this eight-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you'll learn how to increase veterinary client visits.
 MORE ARTICLES

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