In theory, it seemed like the perfect fit. Dr. Matthew Wheaton needed more space and a more efficient layout for his practice,
Alicia Pet Care Center in Mission Viejo, Calif. The building he had his eye on was a former automotive repair shop, teeming
with empty space and endless possibilities. Unfortunately, making such a drastic facility conversion isn't easy, a fact made
all too clear to Dr. Wheaton throughout the building process. But despite the numerous setbacks and headaches, the Alicia
Pet Care team worked together to build their dream hospital—one in which they could finally work comfortably.
From cars to cats: A lot of thought went into remodeling the storefront of the building, which previously served as an automotive
Dr. Wheaton's previous facility, a 2,000-square-foot, three-exam-room space built in the 1970s, wasn't working for the team
anymore. "It was all very compartmentalized and horribly inefficient," he says. "There was a lot of wasted space." In addition
to the poor layout, the reception desk was built at an odd height, leaving team members to stand uncomfortably or sit meekly
behind the towering counter. Also, due to an awkward wet table and treatment area orientation, dental work was a real pain
for team members. "It was a backbreaking place to work," Dr. Wheaton says.
Room to breathe: Exam rooms have separate doors for clients and staff to maximize traffic flow.
REBUILDING AND RENOVATING
Dr. Wheaton began searching for a new facility and soon came across a leasehold in the former repair shop. The space was essentially
a large, empty box, except for four enormous car lifts and one empty office. But while the open layout left plenty of architectural
possibilities, the building wasn't set up well for a veterinary clinic. The storefront included just one small entry door
and a large, roll-up garage door. And neither the original sewer system nor the air conditioning unit met the clinic's needs.
Massive makeover: Where large automotive lifts used to sit (above), clients at Alicia Pet Care Center now enjoy spa-like
amenities. Comfortable seating, a custom wood ceiling, and a saltwater aquarium add to the lobby’s serene atmosphere.
Making matters even more complicated, Dr. Wheaton's construction team was working in conjunction with the landlord's construction
team, which did some of the repairs and renovations. And although he wasn't able to move in until a month after originally
planned, he says things have gone great so far. "A year into it, I'm very happy with everything about the place," he says.
ALL THE BELLS AND WHISTLES
Walking into the reception area, clients might wonder whether they're in a veterinary clinic or a fancy spa. Gone is the roll-up
garage door, which Dr. Wheaton replaced with a new storefront and set of entry doors. Green accent walls and seating provide
a splash of color in an otherwise tranquil setting. A saltwater aquarium gives clients—and cats—something to look at while
they wait. Perhaps the room's most striking feature is its ceiling, which consists of standard black tiles covered by vertical
slats of narrow wood. "So many people come in here and give us positive feedback," Dr. Wheaton says.
One of Dr. Wheaton's favorite features is the treatment island, a space that allows team members to work quickly and efficiently.
Dr. Wheaton calls the area a "twin-tower system," with lots of drawers and shelves so supplies are always within arm's reach.
Each tower includes a wet table and a dry table so team members can perform dental work on one end and standard procedures
on the other end. "It's a really pretty area, but it's also very functional," Dr. Wheaton says.
The new facility has been a draw for clients. "Business has definitely flourished for us in spite of the bad economy," Dr.
Wheaton says. These days, the practice is busier than ever. Thankfully, the building's serene atmosphere helps Dr. Wheaton
deal with his hectic schedule. "In a way, I'm so relaxed here," he says. "I'm glad we're here, and I'm glad for my staff,
A look at the numbers