BRIGHTEN THE WORKPLACE WHEN IT'S CLOUDY OUTSIDE
It's not what we say or how we treat each other that makes or breaks our workday. Our surroundings affect us, too. The building
or environment we work in has an impact on how we feel about our jobs.
It's time to look at your work areas with fresh eyes. When something is under your nose for a while you simply stop seeing
it. This is how many clinics slowly fall into disrepair. Put some time and effort into sprucing up your workplace—it's a good
investment. Pay attention to more than just the areas your clients see.
Start with yourself and your team. Are the scrubs in good order? Look up in the barn rafters—how's the cobweb situation? A
new coat of paint in the reception area can have a big impact. Photos of clients and employees with their horses add both
an artistic and a personal touch. Liven up the walls with portraits, performance shots, and collages of candid moments, and
you'll strengthen the client bond. Move the clutter off the reception desk and straighten the shelves.
Is your truck clean? Are door dings and dents attended to immediately? A bit of personal and environmental pride goes a long
way. Our posture often straightens up a little when we straighten up our surroundings.
TAKE THE WEATHER WITH YOU
Equine practice isn't for the faint of heart and it's no accident that you and your team are together—you're not the fainthearted.
Hard times, like long winters, affect everyone. But the type of people who come together to do the work you do are equipped
to pull together in tough times. Give credit where it's due and then live up to it.
Don't let negative influences distract you. If your practice is going through hard times, you don't have to hide it—honesty
is the foundation of trust—but be careful not to let it soak into your daily interactions. As a leader, you set the tone and
maintain it. Focus on nurturing the microclimate in your clinic daily and uphold the principles and vision that underlie your
Tracey O'Driscoll-Packer is an equine management consultant in Pismo Beach, Calif. Send comments to firstname.lastname@example.org