What do you do when you disagree with a client's decision? - Veterinary Economics
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What do you do when you disagree with a client's decision?
Aug 1, 2006

Comments from our readers
Anne Emshoff, DVM, MPH / San Antonio, TX, UNITED STATES
 Posted 2006-10-05 16:54:00.0
I offer the best possible treatment up front in a detailed estimate. If the owner declines any of the recommendations, I note them on the estimate and in the patient's record. I then offer a "B" treatment plan with as many best options with some alternatives (such as SQ fluids when IV fluids and hospitalization are declined). I also ask the owner to sign the estimate, and an updated estimate if necessary, so that they are aware of their animal's treatment and diagnostic plan.
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8/1/2006
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