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Practices that sell retail items. (Illustration by Marci Roth.)
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Many clients enjoy the convenience of one-stop shopping, and you can offer that convenience by providing medical care,
grooming, boarding, and nonveterinary retail items under one roof. But mention in a room crowded with veterinarians that your
practice offers grooming, and you'll likely get heated reactions for and against providing such ancillary services. Some veterinarians
who don't offer boarding and grooming say those services detract from your image as a medical professional—you should stick
to what you do best, and that's practice a high standard of medicine. Wouldn't you think your dentist was a little nutty if
he offered to shine your shoes? A tad unprofessional, perhaps?
Practices that offer boarding.
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But supporters of ancillary services say it's a matter of providing clients with the most convenience—and clients notice and
appreciate the efforts you've made in order to take care of all their pets' needs under one roof. Plus, when you offer these
services, pets and clients come through your practice doors a lot more often, creating more opportunities for you to spot
medical problems, make recommendations, and offer treatment.
Practices that offer grooming.
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So who's on the right side of this thorny issue? Well, there's no right or wrong. But here's what your peers had to say about
the big three—and how you can learn from their mistakes and successes.
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