Shawn McVey, MA, MSW, suggests you create a practice statement similar to this one to make sure everyone is on the same page:
"We are an animal hospital that’s here to serve the community. Our employee is a member of our practice team and we take pride in our values of inclusion and nondiscrimination. We hope you will support us and our employees as they do their best to contribute to our community and serve your pets. Was there something specific about [employee name]'s behavior that’s troubling you? We want all of our employees to be knowledgeable and competent and welcome any feedback that can help us be better at our jobs."