In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?

In Chapter 6, Dr. Felsted explains what—and how—to communicate with clients about the need for regular examinations of all pets. She focuses on these subjects:

• What should I tell clients about the importance of exams?
• What are some easy ways I can communicate with clients?

< Back: Track metrics monthly | Next: Avoid sticker shock >

View the entire video series:
Chapter 1: Overview
Chapter 2: About the Veterinary Care Usage Study
Chapter 3: Results of the Veterinary Care Usage Study
Chapter 4: Why are visits declining, and what can I do about it?
Chapter 5: Solution #1 to increase visits—Track metrics monthly
Chapter 6: Solution #2 to increase visits—Communicate a need for exams
Chapter 7: Solution #3 to increase visits—Avoid sticker shock
Chapter 8: Solution #4 to increase visits—"Friend" the cats
Chapter 9: Solution #5 to increase visits—Simplify scheduling