Instead of color-coding patient records to keep track of problem pets (or problem clients), our clinic uses a hole punch to mark the records. If a client inquires about the hole, we tell them we use it to hang the card on a hook if it needs attention. This is a permanent, simple solution that prevents confrontation with clients.

—Brent Dickinson, practice manager, Dickinson-McNeill Veterinary Clinic; Chesterfield, N.J.