Downloadable phone scripts - Veterinary Economics
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Downloadable phone scripts


VETERINARY ECONOMICS
Volume 49, Issue 3
The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.

Phone script 1: Boarding the family pets

Phone script 2: Neutering/declawing a cat

Phone script 3: Puppy advice

Phone script 4: A canine cleaning

Phone script 5: Frequently urinating feline

Phone script 6: Spaying the cat

Negative evaluation using "Phone script 1"

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Source: VETERINARY ECONOMICS,
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