Downloadable phone scripts - Veterinary Economics

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Downloadable phone scripts

Mar 7, 2008
By: Mark Opperman, CVPM
VETERINARY ECONOMICS
Volume 49, Issue 3

The following are phone scripts to be printed out or used on-screen to evaluate receptionist's phone skills using some fictitious situations. The last is an example of a poor evaluation. They are all in Excel format.

Phone script 1: Boarding the family pets

Phone script 2: Neutering/declawing a cat

Phone script 3: Puppy advice

Phone script 4: A canine cleaning

Phone script 5: Frequently urinating feline

Phone script 6: Spaying the cat

Negative evaluation using "Phone script 1"

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