Hiring a practice manager
Change in practice revenue when veterinarians delegate management duties, 2007
QUICK STATS: Revenue increase with full-time practice manager, 2007
COMMENTARY: Benefits of hiring a manager
Team members' longevity
QUICK STATS: Why team members stay, why they'd leave, 2007
QUICK STATS: Percentage of team members who plan to stay at their practice, 2007
COMMENTARY: How career-minded team members think
COMMENTARY: Paying appropriately for a top-notch team
QUICK STATS: Percentage of team members who expect raises and percentage who received raises, 2007
Team members' salary and benefits
Average wages and salaries of veterinary team members in Eastern U.S., 2007
Average wages and salaries of veterinary members in Midwestern U.S., 2007
Average wages and salaries of veterinary team in Southern U.S., 2007
Average wages and salaries of veterinary team in Western U.S., 2007
Median hourly wages for team members with 3 to 5.9 years of experience at Well-Managed Practices, 2006
Most commonly offered team member benefits, 2007
Less commonly offered team member benefits, 2007
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Standards and protocols
Percentage of team members who say they have written job descriptions, 2006
Percentage of team members who say their practice has written standards of courtesy or a conflict resolution policy, 2006
Percentage of team members who say their practice has a clear protocol for talking to clients about payment, 2006
Percentage of respondents who say their hospital standards are met consistently, by owners and nonowners, 2006
Training
Percentage of team members who say they were trained by a key person, 2006
Key strategies to improve team members' performance, 2006
Percentage of respondents who say their team members receive appropriate feedback, by managers and nonmanagers, 2006
What team members want
QUICK STATS: Percentage of team members who know their job better than their boss, and who say bad attitude is the most common behavior problem at their practice, 2006
COMMENTARY: What team members want, what managers want
Conflict in the clinic
FIRSTLINE MAGAZINE: Causes of team conflict in veterinary practices, 2006
FIRSTLINE MAGAZINE: Frequency of team conflict in veterinary practices, 2007
Veterinarians' strategies for handling team conflict
FIRSTLINE MAGAZINE: Team members' perceptions about the respect they receive from co-workers, 2004
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