To make clients feel important, our team members hand-write reminder notices. We do a handful every day and don't require any additional staff to get through them all. Additionally, when clients bring in their pets, we greet the patient first, by name, followed by the client. Appointments have risen by 28 percent since we started taking these small steps.

—Carole Frick, WaKeeney Animal Hospital; WaKeeney, Kan.