Client Conflict - Veterinary Economics
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Client Conflict
Source: VETERINARY ECONOMICS

Solving the Latino problem in veterinary medicine

August 27, 2013

Latinos visit the veterinarian less than other Americans, according to some attendees at the 2013 Banfield Pet Healthcare Industry Summit. But at least one study says different.

Source: VETERINARY ECONOMICS

Too many conflicts in your veterinary practice?

August 1, 2013

Wondering how you can create a workplace culture that cuts down on, or eliminates, gossip? Learn what consultant Shawn McVey and your colleagues say about conflict in their practice.

Source: VETERINARY ECONOMICS

BizQuiz: Would you be prepared if violence erupted at your veterinary practice?

July 23, 2013

Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.

Source: VETERINARY ECONOMICS

Are veterinarians' reputations slipping with clients?

July 1, 2013

Stem the tide of opinion and enhance trust.

Source: VETERINARY ECONOMICS

Extinguish negative veterinary practice reviews

June 1, 2012

Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach.

Source: FIRSTLINE

Handle difficult clients with "deep acting"

May 1, 2012

Use this technique to smooth out conversations with troublesome clients.

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