Building the Bond

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Source: VETERINARY ECONOMICS Video: 'You won't let my pet die, will you?' October 26, 2009 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.

Source: VETERINARY ECONOMICS Client relations secret from Marty Becker at CVC in Kansas City August 30, 2009 What you say in the first 10 seconds can make or break a client bond.

Source: VETERINARY ECONOMICS An old dog's last stand July 1, 2008 By:Ruth Barthel, DVM Love for a feeble, weathered Labrador came quickly for this veterinarian.

Source: VETERINARY ECONOMICS House of the dead March 1, 2008 By:Michael Petty, DVM I had just come in from a walk when my phone rang. As any veterinarian knows, getting a call this late at night could mean only one thing: a sick animal.

Source: VETERINARY ECONOMICS Did Father know best? September 1, 2007 By:Noelle Miles, DVM Probably not, but I learned better client care when my dad ignored my advice and picked a pet with his heart—not his head.

Source: VETERINARY ECONOMICS A loyal pup who never forgot Mom June 1, 2007 By: Melody Heath, DVM This surprise visitor taught one girl—and future veterinarian—that sorrow and sympathy aren't just human emotions.

Source: VETERINARY ECONOMICS Hanging tough April 1, 2007 By:Frank Grasse, DVM You never know what you're going to see in practice—it can be a real mixed bag.

Source: VETERINARY ECONOMICS Life, love, loss December 1, 2006 By:John Lofflin, Special Assignments Editor Saying goodbye is never easy. And you face this undeniable fact of life every day. The upside: You're in a position to ease your clients through the grieving process and help them celebrate the pets they love.

Source: VETERINARY ECONOMICS Puppy parties bond patients to practice November 1, 2006 Dogs can't wait to get through the front door of Chanhassen Veterinary Clinic in Chanhassen, Minn. For 12 years, the clinic has been throwing free puppy parties in its reception area.

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