"Malpractice" May Be The Scariest word in your vocabulary. Of course, you can't let fear keep you from providing the best service and care possible. But you can take steps to protect yourself. The best option: solid communication skills. Good communication bridges the gap between you and the client—and reduces your risk of a malpractice claim. Great communication with clients also makes your job more enjoyable, says Dr. Rodney Johnson, a trust representative with the AVMA PLIT. And building strong relationships with horse owners is good for business, too.

Ready to start digging your moat? Take these 10 steps to hold off trouble:

1. Don't promise a cure

2. Keep all parties informed

Often there are several people involved when you examine a horse. For example, let's say you're evaluating a horse for sale. In this case, you must maintain consistent communication among you, the buyer, and the seller. "Equine veterinarians often deal with an absentee owner, too," Dr. Johnson says. In these cases, are you sure the agent speaks for the owner? "Make sure that whoever you deal with is authorized to make medical decisions for the horse," he says.

3. Explain treatment options thoroughly

Horse owners need clarity, says Dr. Johnson. "So be direct when you need to. And if it's noisy, make sure you speak up or move to a quieter location to talk." He suggests asking the owner or agent to repeat information back to you. "The fact that the client nodded isn't good enough evidence in a malpractice case," he says.

"You need to deliver the information in a way the client understands," he says. "And keep in mind, clients may not always say so when they don't know the terms you're using."

4. Be clear about the limitations of pre-purchase exams

"Claims regarding purchase examinations account for a significant percentage of malpractice claims overall," says Dr. Dennis Meagher, MS, Ph.D, Dipl. ACVS, and professor emeritus at the University of California-Davis School of Veterinary Medicine. He reviewed 128 equine malpractice claims that he has participated in as an expert over the last 35 years. One key lesson: "Buyers must understand that a pre-purchase exam isn't a warranty," he says.

5. Stick to your protocols

If you must diverge from your normal practices during a purchase exam, make note of the circumstances, says Dr. Meagher. It is ideal if you follow your standard procedure, especially if you don't have all the information you need, like diagnostic-quality radiographs. "You should also avoid situations where you feel pressured to reach a decision," he says.

6. If you don't know, say so

It's OK to admit you don't have an answer. After all, you don't want to be put in the position of making a shaky decision and just hoping everything works out. So, if you're not sure what to do, Dr. Meagher recommends suggesting a second opinion. Be sure to note your recommendation in the record, he says.

7. Keep complete records

Most people think of communication in terms of verbal exchanges, but written communication is just as important. Your files should be thorough and organized, and radiographs and charts must be clearly labeled. If a client files a claim against you, your records are your greatest allies.

Legibility is also critical; after all, what good are records if you can't read them? Consider using a computerized system to keep your records neat.