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    <title>Veterinary Economics - Office Efficiency</title>

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    <dc:date>2009-11-01T04:00:00Z</dc:date>

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    <title>Punch-outs identify problem patients</title>

    <link>
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    <description>Use this strategy instead of color-coding patient records.</description>

    <dc:date>2009-10-01T04:00:00Z</dc:date>

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    <title>The veterinary practice manager's role increases during hard times</title>

    <link>
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    <description>Every practice, whatever its size, needs a strong, reliable manager to oversee associates and staff.
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    <dc:date>2009-10-01T04:00:00Z</dc:date>

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    <title>Find a place for your pamphlets</title>

    <link>
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    <description>Use this handy storage solution to keep brochures in one place.</description>

    <dc:date>2009-10-01T04:00:00Z</dc:date>

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    <title>Get client compliance back on track</title>

    <link>
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    <description>The recession may have derailed your compliance numbers, but you can take steps to stay on top of your
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    <dc:date>2009-09-01T04:00:00Z</dc:date>

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    <title>The 5-to-7 ratio</title>

    <link>
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    <description>Violate the 5-to-7 ratio at your risk. That is the ratio between a veterinary practice's gross revenue
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    <dc:date>2009-09-01T04:00:00Z</dc:date>

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    <title>Your role with referrals</title>

    <link>
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    <description>What can team members do to help veterinarians as they refer more cases?</description>

    <dc:date>2009-09-01T04:00:00Z</dc:date>

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    <title>Now's the time to overcome your technophobia</title>

    <link>
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    <description>Rethink your strategy to using technology in your practice, and things might run more
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    <dc:date>2009-08-17T04:00:00Z</dc:date>

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    <title>Employee involvement leads to workplace diversity</title>

    <link>
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    <description>Offering programs to increase efficiency can result in a varied culture at your
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    <dc:date>2009-08-12T04:00:00Z</dc:date>

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    <title>Want to earn $50? Submit a Practice Tip</title>

    <link>
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    <description>You could earn $50 if we publish your tip in an upcoming issue of Veterinary Economics.</description>

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    <title>Why technology is your friend</title>

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    <description>This practice cut labor costs and improved efficiency by investing in practice software.</description>

    <dc:date>2009-08-04T04:00:00Z</dc:date>

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    <title>Hiring a practice manager is profitable</title>

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    <description>Find out how many practices have practice managers and how much those practices earn.</description>

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    <title>Duty bound: What do team members do?</title>

    <link>
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    <description>Find out your primary job responsibilities by position.</description>

    <dc:date>2009-08-01T04:00:00Z</dc:date>

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    <title>5 ways a veterinary practice manager can help</title>

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    <description>Owners: Look at what you don't have time to do and learn to delegate.</description>

    <dc:date>2009-08-01T04:00:00Z</dc:date>

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    <title>Keep water blankets watertight</title>

    <link>
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    <description>Cat claws and hot water blankets don't mix. Here's how to fix a water blanket when it springs
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    <dc:date>2009-08-01T04:00:00Z</dc:date>

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    <title>Hire help to speed up your invoicing</title>

    <link>
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    <description>Don't horse around with invoicing. Hire a bookkeeper to help.</description>

    <dc:date>2009-07-01T04:00:00Z</dc:date>

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    <title>Q&amp;amp;amp;A: Get out of the office and back to the exam room</title>

    <link>
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    <description>As a practice owner, I feel like I'm spending too much time on management tasks. How can I balance my
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    <dc:date>2009-07-01T04:00:00Z</dc:date>

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    <title>How to be more efficient every day</title>

    <link>
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    <description>No one becomes a lean, mean, efficiency machine overnight. It takes time. Watch Denise Tumblin's, CPA,
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    <dc:date>2009-06-30T04:00:00Z</dc:date>

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    <title>Need to save time? Here are two easy ideas</title>

    <link>
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    <description>Team members are already texting and downloading forms, so why not put this technology to use in
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    <dc:date>2009-06-29T04:00:00Z</dc:date>

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    <title>Video: Make your day run more smoothly</title>

    <link>
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    <description>The key to efficiency in your veterinary practice lies in how you start your day. Veterinary Economics
    Editorial Advisory Board member Denise Tumblin, CPA, offers three tips for getting off on the right
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    <dc:date>2009-06-01T04:00:00Z</dc:date>

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    <title>FTC delays 'Red Flags Rule' enforcement</title>

    <link>
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    <description>Washington &amp;amp;mdash; The Red Flags Rule will not go into effect until Aug. 1 to give creditors
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    programs.</description>

    <dc:date>2009-06-01T04:00:00Z</dc:date>

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    <title>Don't trash those vaccine trays</title>

    <link>
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    <description>Recycling is easy by simply reusing old vaccine packaging.</description>

    <dc:date>2009-05-01T04:00:00Z</dc:date>

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    <title>Trends: Generational interplay</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Trends-Generational-interplay/ArticleStandard/Article/detail/598706?contextCategoryId=8804&amp;ref=25</link>

    <description>Lacey heard the tell-tale chirp from her cell phone.</description>

    <dc:date>2009-05-01T04:00:00Z</dc:date>

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    <title>How to practice smarter not harder! Enhancing your operational efficiency (Proceedings)</title>

    <link>
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    <description>Goal planning enables you to set a course of action to achieve goals and reach your
    objectives.</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

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    <title>Is client compliance possible in this economy? (Proceedings)</title>

    <link>
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    <description>Maintaining consistency in a multiple-doctor practice is a common challenge.</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

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    <title>Master problem sheets</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Master-problem-sheets/ArticleStandard/Article/detail/590546?contextCategoryId=8804&amp;ref=25</link>

    <description>Forms to make record-keeping easier.</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

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    <title>What's your role?</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Whats-your-role/ArticleStandard/Article/detail/592042?contextCategoryId=8804&amp;ref=25</link>

    <description>Your patient care position.</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

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    <title>Break rooms give your team a place to sit</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Break-rooms-give-your-team-a-place-to-sit/ArticleStandard/Article/detail/590710?contextCategoryId=8804&amp;ref=25</link>

    <description>An employee break room serves multiple functions and eliminates staff-training
    headaches.</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Managing the 50+ employee practice scheduling for efficiency: Parts 1 and 2 (Proceedings)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Managing-the-50--employee-practice-scheduling-for-/ArticleStandard/Article/detail/600751?contextCategoryId=8804&amp;ref=25</link>

    <description>Assessing the hospital's schedule, team scheduling tips, team utilization and ratios, and requested
    days off forms</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

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    <title>Stop struggling to find supplies</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-struggling-to-find-supplies/ArticleStandard/Article/detail/584236?contextCategoryId=8804&amp;ref=25</link>

    <description>Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee
    will know where to look when asked for an &amp;#34;obscure&amp;#34; object.</description>

    <dc:date>2009-03-02T05:00:00Z</dc:date>

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    <title>Opperman responds</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Opperman-responds/ArticleStandard/Article/detail/585557?contextCategoryId=8804&amp;ref=25</link>

    <description>An expert's tips to scheduling.</description>

    <dc:date>2009-03-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-scheduling-emergency/ArticleStandard/Article/detail/585556?contextCategoryId=8804&amp;ref=25">

    <title>A scheduling emergency</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-scheduling-emergency/ArticleStandard/Article/detail/585556?contextCategoryId=8804&amp;ref=25</link>

    <description>How to schedule emergency slots.</description>

    <dc:date>2009-03-01T05:00:00Z</dc:date>

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    <title>&amp;#34;I dunno&amp;#34; isn't an answer</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/I-dunno-isnt-an-answer/ArticleStandard/Article/detail/585563?contextCategoryId=8804&amp;ref=25</link>

    <description>Stop scrambling to find obscure objects.</description>

    <dc:date>2009-03-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Give-your-practice-an-inventory-intervention/ArticleStandard/Article/detail/584377?contextCategoryId=8804&amp;ref=25">

    <title>Give your practice an inventory intervention</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Give-your-practice-an-inventory-intervention/ArticleStandard/Article/detail/584377?contextCategoryId=8804&amp;ref=25</link>

    <description>Solve inventory problems with this nine-step guide.</description>

    <dc:date>2009-03-01T05:00:00Z</dc:date>

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    <title>Audio tip: Get back to basics</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Audio-tip-Get-back-to-basics/ArticleStandard/Article/detail/578889?contextCategoryId=8804&amp;ref=25</link>

    <description>Mark Opperman explains why you need to review the success of your reminders system.</description>

    <dc:date>2009-02-02T05:00:00Z</dc:date>

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    <title>Make your practice run like clockwork</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Make-your-practice-run-like-clockwork/ArticleStandard/Article/detail/577900?contextCategoryId=8804&amp;ref=25</link>

    <description>Does the daily grind cause tasks to fall by the wayside? Follow these tips to put the gears back in
    motion.</description>

    <dc:date>2009-02-01T05:00:00Z</dc:date>

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    <title>Phased training program</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Phased-training-program/ArticleStandard/Article/detail/579419?contextCategoryId=8804&amp;ref=25</link>

    <description>A handy, step-by-step guide on efficiently training receptionists.</description>

    <dc:date>2009-02-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Make-your-equine-practice-eco-friendly/ArticleStandard/Article/detail/577905?contextCategoryId=8804&amp;ref=25">

    <title>Make your equine practice eco-friendly</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Make-your-equine-practice-eco-friendly/ArticleStandard/Article/detail/577905?contextCategoryId=8804&amp;ref=25</link>

    <description>Going green doesn't have to cost a lot. Here are 7 small&amp;amp;mdash;and 4 big&amp;amp;mdash;ways to
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    <dc:date>2009-02-01T05:00:00Z</dc:date>

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    <title>Keeping employee records safe</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Keeping-employee-records-safe/ArticleStandard/Article/detail/577895?contextCategoryId=8804&amp;ref=25</link>

    <description>Organize and file employees' sensitive personnel documents with these tips.</description>

    <dc:date>2009-02-01T05:00:00Z</dc:date>

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    <title>Use towels to comfort patients</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Use-towels-to-comfort-patients/ArticleStandard/Article/detail/573843?contextCategoryId=8804&amp;ref=25</link>

    <description>Used towels can make great bedding for patient recovering from procedures.</description>

    <dc:date>2009-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Sleep-helps-you-remember-complicated-tasks/ArticleStandard/Article/detail/570671?contextCategoryId=8804&amp;ref=25">

    <title>Sleep helps you remember complicated tasks</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Sleep-helps-you-remember-complicated-tasks/ArticleStandard/Article/detail/570671?contextCategoryId=8804&amp;ref=25</link>

    <description>Did you already forget what you learned in that CE session yesterday? Get some sleep!</description>

    <dc:date>2008-12-09T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Click+%26+Copy/Medical-records-checklist/ArticleStandard/Article/detail/569965?contextCategoryId=8804&amp;ref=25">

    <title>Medical records checklist</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Click+%26+Copy/Medical-records-checklist/ArticleStandard/Article/detail/569965?contextCategoryId=8804&amp;ref=25</link>

    <description>Don't find yourself with inadequate patient medical records. Use this checklist to audit your
    records.</description>

    <dc:date>2008-12-05T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Take-notes-to-avoid-legal-problems/ArticleStandard/Article/detail/568967?contextCategoryId=8804&amp;ref=25">

    <title>Take notes to avoid legal problems</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Take-notes-to-avoid-legal-problems/ArticleStandard/Article/detail/568967?contextCategoryId=8804&amp;ref=25</link>

    <description>Failure to properly document procedures and exams can result in legal trouble down the
    road.</description>

    <dc:date>2008-12-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/High-five-Uh-not-until-you-wash-your-hands/ArticleStandard/Article/detail/568261?contextCategoryId=8804&amp;ref=25">

    <title>High-five! Uh, not until you wash your hands.</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/High-five-Uh-not-until-you-wash-your-hands/ArticleStandard/Article/detail/568261?contextCategoryId=8804&amp;ref=25</link>

    <description>Both genders have more germs on their hands than previously thought&amp;amp;mdash;and women have more
    than men.</description>

    <dc:date>2008-11-25T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Reduce-stress-to-increase-productivity/ArticleStandard/Article/detail/565338?contextCategoryId=8804&amp;ref=25">

    <title>Reduce stress to increase productivity</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Reduce-stress-to-increase-productivity/ArticleStandard/Article/detail/565338?contextCategoryId=8804&amp;ref=25</link>

    <description>Follow these tips to improve your time management skills.</description>

    <dc:date>2008-11-11T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Monitoring-your-practice-in-todays-economy/ArticleStandard/Article/detail/561159?contextCategoryId=8804&amp;ref=25">

    <title>Monitoring your practice in today's economy</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Monitoring-your-practice-in-todays-economy/ArticleStandard/Article/detail/561159?contextCategoryId=8804&amp;ref=25</link>

    <description>Paying attention to demographics, finances, diagnostics yields benefits.</description>

    <dc:date>2008-11-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Applicant evaluation form</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Click+%26+Copy/Applicant-evaluation-form/ArticleStandard/Article/detail/556715?contextCategoryId=8804&amp;ref=25</link>

    <description>Use this form to help you document hiring decisions.</description>

    <dc:date>2008-10-06T04:00:00Z</dc:date>

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  <item
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    <title>Put hiring decisions in writing</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Put-hiring-decisions-in-writing/ArticleStandard/Article/detail/561827?contextCategoryId=8804&amp;ref=25</link>

    <description>Keeping employment documents in order helps prevent problems down the road.</description>

    <dc:date>2008-10-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Practical-practice-tips-Proceedings/ArticleStandard/Article/detail/581800?contextCategoryId=8804&amp;ref=25">

    <title>Practical practice tips (Proceedings)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Practical-practice-tips-Proceedings/ArticleStandard/Article/detail/581800?contextCategoryId=8804&amp;ref=25</link>

    <description>Working smarter, not harder, should be the mantra of every business today. It seems there's too much
    to do in too little time.</description>

    <dc:date>2008-10-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-dispose-of-leftover-medications-safely/ArticleStandard/Article/detail/561817?contextCategoryId=8804&amp;ref=25">

    <title>How to dispose of leftover medications safely</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-dispose-of-leftover-medications-safely/ArticleStandard/Article/detail/561817?contextCategoryId=8804&amp;ref=25</link>

    <description>Here's a hint: Don't flush them down the toilet.</description>

    <dc:date>2008-10-01T04:00:00Z</dc:date>

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    <title>How to power up your software</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-power-up-your-software/ArticleStandard/Article/detail/561828?contextCategoryId=8804&amp;ref=25</link>

    <description>Practice management software can allow your practice to run more smoothly.</description>

    <dc:date>2008-10-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/An-outpatient-charge-sheet-that-works-for-me/ArticleStandard/Article/detail/549421?contextCategoryId=8804&amp;ref=25">

    <title>An outpatient charge sheet that works for me</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/An-outpatient-charge-sheet-that-works-for-me/ArticleStandard/Article/detail/549421?contextCategoryId=8804&amp;ref=25</link>

    <description>Advice from our community message board on handling outpatient charges</description>

    <dc:date>2008-09-01T04:00:00Z</dc:date>

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  <item
  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Getting-change-ready-Proceedings/ArticleStandard/Article/detail/572661?contextCategoryId=8804&amp;ref=25">

    <title>Getting change ready (Proceedings)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Getting-change-ready-Proceedings/ArticleStandard/Article/detail/572661?contextCategoryId=8804&amp;ref=25</link>

    <description>To deal with growth, we are really talking about how we handle change in the workplace.</description>

    <dc:date>2008-08-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/512008/572661null</EMSArticle:flashImageUrl>

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  <item
  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+technicians/Staying-safe-at-work-Proceedings/ArticleStandard/Article/detail/572703?contextCategoryId=8804&amp;ref=25">

    <title>Staying safe at work (Proceedings)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Veterinary+technicians/Staying-safe-at-work-Proceedings/ArticleStandard/Article/detail/572703?contextCategoryId=8804&amp;ref=25</link>

    <description>Most people who work with animal do so because of an intense love for animals and desire to help
    them.</description>

    <dc:date>2008-08-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Tackling-turnover/ArticleStandard/Article/detail/533183?contextCategoryId=8804&amp;ref=25">

    <title>Tackling turnover</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Tackling-turnover/ArticleStandard/Article/detail/533183?contextCategoryId=8804&amp;ref=25</link>

    <description>Lakewood, Colo. &amp;amp;mdash; Associate veterinarians are jumping jobs faster than the average
    American worker, according to a new study, and salaries that don't keep pace with inflation could be partly to
    blame.</description>

    <dc:date>2008-08-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  <item
  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Scheduling-for-efficiency-Proceedings/ArticleStandard/Article/detail/572648?contextCategoryId=8804&amp;ref=25">

    <title>Scheduling for efficiency (Proceedings)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Scheduling-for-efficiency-Proceedings/ArticleStandard/Article/detail/572648?contextCategoryId=8804&amp;ref=25</link>

    <description>Identify the demands and requests of your client base.</description>

    <dc:date>2008-08-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Prescription-pad-pages/ArticleStandard/Article/detail/518682?contextCategoryId=8804&amp;ref=25">

    <title>Prescription pad pages</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Prescription-pad-pages/ArticleStandard/Article/detail/518682?contextCategoryId=8804&amp;ref=25</link>

    <description>Make prescription refill requests easier on clients and receptionists with these easy-to-use
    prescription refill pad pages.</description>

    <dc:date>2008-06-09T04:00:00Z</dc:date>

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  <item
  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Take-five/ArticleStandard/Article/detail/520535?contextCategoryId=8804&amp;ref=25">

    <title>Take five</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Take-five/ArticleStandard/Article/detail/520535?contextCategoryId=8804&amp;ref=25</link>

    <description>A few minutes per appointment can save you a lot at the end of the day.</description>

    <dc:date>2008-06-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Six-simple-tips-to-rev-up-refills-and-revenue/ArticleStandard/Article/detail/520546?contextCategoryId=8804&amp;ref=25">

    <title>Six simple tips to rev up refills and revenue</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Six-simple-tips-to-rev-up-refills-and-revenue/ArticleStandard/Article/detail/520546?contextCategoryId=8804&amp;ref=25</link>

    <description>A few tweaks to your paperwork and front desk, and refill annoyances will be a thing of the
    past.</description>

    <dc:date>2008-06-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Satellites-need-communication-with-the-mother-ship/ArticleStandard/Article/detail/514869?contextCategoryId=8804&amp;ref=25">

    <title>Satellites need communication with the mother ship</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Satellites-need-communication-with-the-mother-ship/ArticleStandard/Article/detail/514869?contextCategoryId=8804&amp;ref=25</link>

    <description>Communication failures between facilities lead to disconnect and tension.</description>

    <dc:date>2008-05-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Ten-practice-management-tips-you-can-take-home-and/ArticleStandard/Article/detail/565730?contextCategoryId=8804&amp;ref=25">

    <title>Ten practice management tips you can take home and start (Proceedings)</title>

    <link>
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    <description>Practice Tip Ten: What have the referral centers taught us?</description>

    <dc:date>2008-04-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Why-clinic-mascots-could-be-a-bad-idea/ArticleStandard/Article/detail/510900?contextCategoryId=8804&amp;ref=25">

    <title>Why clinic mascots could be a bad idea</title>

    <link>
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    <description>The clinic cat may be sweet, but she's also a safety hazard.</description>

    <dc:date>2008-04-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-benefits-and-challenges-of-paperless-practice/ArticleStandard/Article/detail/501806?contextCategoryId=8804&amp;ref=25">

    <title>The benefits and challenges of paperless practice</title>

    <link>
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    <description>What to consider before going electronic.</description>

    <dc:date>2008-03-10T04:00:00Z</dc:date>

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    <title>The paperless plunge</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-paperless-plunge/ArticleStandard/Article/detail/502345?contextCategoryId=8804&amp;ref=25</link>

    <description>The only thing that anyone can count on for sure in the arena of paperless veterinary practice is that
    the experience is different for everyone.</description>

    <dc:date>2008-03-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Creating-a-business-plan-Sponsored-by-IntervetSche/ArticleStandard/Article/detail/569958?contextCategoryId=8804&amp;ref=25">

    <title>Creating a business plan (Sponsored by Intervet/Schering-Plough Animal Health)</title>

    <link>
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    <description>The reason business owners create a business plan is the same reason why horse owners keep up with
    annual exams. Giving a horse vaccinations ma reduce the risk of disease and death. As an equine entrepreneur,
    consider these five core areas when creating a business plan: teamwork, concept, customers, cash, and
    purchasing.</description>

    <dc:date>2008-03-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Whats-backing-up-your-computer/ArticleStandard/Article/detail/485078?contextCategoryId=8804&amp;ref=25">

    <title>What's backing up your computer?</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Whats-backing-up-your-computer/ArticleStandard/Article/detail/485078?contextCategoryId=8804&amp;ref=25</link>

    <description>I've had quite a few mishaps with my cell phone. I wasn't worried this last time, though, because I'd
    opted for the &amp;#34;backup assistant&amp;#34; service provided by my wireless carrier. At least my contact list
    would be safe&amp;amp;mdash;so I thought.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Office+Efficiency/The-integrated-practice-How-integrating-medical-an/ArticleStandard/Article/detail/573491?contextCategoryId=8804&amp;ref=25">

    <title>The integrated practice: How integrating medical and financial information leads to a more efficient
    practice (Sponsored by IDEXX)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Office+Efficiency/The-integrated-practice-How-integrating-medical-an/ArticleStandard/Article/detail/573491?contextCategoryId=8804&amp;ref=25</link>

    <description>Progressive practitioners from around the country who have implemented an integrated system into their
    practices discuss how it has helped ensure the best healtcare possible for patients, made their practices run more
    efficiently, and increaed revenue.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Legal+Ease/Get-new-employees-up-to-date-on-safety/ArticleStandard/Article/detail/438150?contextCategoryId=8804&amp;ref=25">

    <title>Get new employees up to date on safety</title>

    <link>
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    <description>Safety and workplace hazards: Here's what to teach your veterinary team's wide-eyed, innocent new
    recruits, and how to teach it effectively.</description>

    <dc:date>2007-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Avoid-your-own-Andromeda-strain/ArticleStandard/Article/detail/419455?contextCategoryId=8804&amp;ref=25">

    <title>Avoid your own Andromeda strain</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Avoid-your-own-Andromeda-strain/ArticleStandard/Article/detail/419455?contextCategoryId=8804&amp;ref=25</link>

    <description>Your enthusiasm should be infectious, not your hospital. When treating disease, make sure one sick
    animal doesn't turn into many.</description>

    <dc:date>2007-04-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Can you hear me now?</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Can-you-hear-me-now/ArticleStandard/Article/detail/419447?contextCategoryId=8804&amp;ref=25</link>

    <description>Q. What is VoIP? Should my practice consider switching our traditional phone system?</description>

    <dc:date>2007-04-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Make spring cleaning egg-citing</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Make-spring-cleaning-egg-citing/ArticleStandard/Article/detail/419448?contextCategoryId=8804&amp;ref=25</link>

    <description>An Easter egg hunt for cash- and candy-filled eggs makes spring cleaning fun for the team at the Maul
    Road Animal Clinic in Camden, Ark.</description>

    <dc:date>2007-04-01T04:00:00Z</dc:date>

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    <title>Extinguish fire safety worries</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Legal+Ease/Extinguish-fire-safety-worries/ArticleStandard/Article/detail/411973?contextCategoryId=8804&amp;ref=25</link>

    <description>Are your veterinary practice's fire extinguishers properly placed and inspected&amp;amp;mdash;or do
    you need them at all?</description>

    <dc:date>2007-03-01T05:00:00Z</dc:date>

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    <title>Finding files</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Finding-files/ArticleStandard/Article/detail/402573?contextCategoryId=8804&amp;ref=25</link>

    <description>Our client folders are arranged by last name, but approximately one-third of them are in the wrong
    place. Is it most efficient to file customer folders by name, or is there a better way?</description>

    <dc:date>2007-02-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Phone-room-gives-clients-equal-attention/ArticleStandard/Article/detail/396706?contextCategoryId=8804&amp;ref=25">

    <title>Phone room gives clients equal attention</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Phone-room-gives-clients-equal-attention/ArticleStandard/Article/detail/396706?contextCategoryId=8804&amp;ref=25</link>

    <description>We pulled the phones from our front reception area, and we've never looked back.</description>

    <dc:date>2007-01-01T05:00:00Z</dc:date>

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  <item
  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dont-get-tangled-in-the-Web/ArticleStandard/Article/detail/396721?contextCategoryId=8804&amp;ref=25">

    <title>Don't get tangled in the Web</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dont-get-tangled-in-the-Web/ArticleStandard/Article/detail/396721?contextCategoryId=8804&amp;ref=25</link>

    <description>Avoid sticky liability issues, and make sure your team knows what you expect when they navigate the
    'Net.</description>

    <dc:date>2007-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Fresh start</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Fresh-start/ArticleStandard/Article/detail/396839?contextCategoryId=8804&amp;ref=25</link>

    <description>Clean up with 12 monthly resolutions for your best year yet! Plus! Three more must-do's from the
    experts!</description>

    <dc:date>2007-01-01T05:00:00Z</dc:date>

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    <title>10 tips to boost profitability</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/10-tips-to-boost-profitability/ArticleStandard/Article/detail/396719?contextCategoryId=8804&amp;ref=25</link>

    <description>You have nothing to lose and everything to gain. Implementing these ideas that boost the bottom
    line.</description>

    <dc:date>2007-01-01T05:00:00Z</dc:date>

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    <title>Let's talk</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Lets-talk/ArticleStandard/Article/detail/389942?contextCategoryId=8804&amp;ref=25</link>

    <description>Walkie-talkies keep this practice connected. Could this gadget help your team?</description>

    <dc:date>2006-12-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Helping hands</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Helping-hands/ArticleStandard/Article/detail/389938?contextCategoryId=8804&amp;ref=25</link>

    <description>A local high school student who wants to be a veterinarian asked to volunteer in my clinic after
    school. I could use someone to straighten up the reception area, file, and run errands. But she wants to be a
    doctor, not a file clerk. If she's capable, should I train her to do simple clerical tasks?</description>

    <dc:date>2006-12-01T05:00:00Z</dc:date>

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    <title>Communicating during a crisis</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Communicating-during-a-crisis/ArticleStandard/Article/detail/381892?contextCategoryId=8804&amp;ref=25</link>

    <description>Take these three steps to make sure you can reach your team members and communicate critical
    news.</description>

    <dc:date>2006-10-01T04:00:00Z</dc:date>

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    <title>Protection for blood-typing cards</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Protection-for-blood-typing-cards/ArticleStandard/Article/detail/381896?contextCategoryId=8804&amp;ref=25</link>

    <description>&amp;#34;After the cards dry, we put a couple pieces of clear packing tape over the front of the
    card,&amp;#34; says Jeremy Gerhard, LVT, CVT, at Michigan Veterinary Specialists in Southfield, Mich.</description>

    <dc:date>2006-10-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Walk-the-line/ArticleStandard/Article/detail/381889?contextCategoryId=8804&amp;ref=25">

    <title>Walk the line</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Walk-the-line/ArticleStandard/Article/detail/381889?contextCategoryId=8804&amp;ref=25</link>

    <description>Should we offer walk-in appointments?</description>

    <dc:date>2006-10-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/432006/381889null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-tips-for-savvy-e-communications/ArticleStandard/Article/detail/370126?contextCategoryId=8804&amp;ref=25">

    <title>5 tips for savvy e-communications</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-tips-for-savvy-e-communications/ArticleStandard/Article/detail/370126?contextCategoryId=8804&amp;ref=25</link>

    <description>As we communicate more through e-mail, electronic etiquette is evolving. Make sure you're evolving,
    too.</description>

    <dc:date>2006-09-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Reminders-aid-all-around-compliance/ArticleStandard/Article/detail/370131?contextCategoryId=8804&amp;ref=25">

    <title>Reminders aid all-around compliance</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Reminders-aid-all-around-compliance/ArticleStandard/Article/detail/370131?contextCategoryId=8804&amp;ref=25</link>

    <description>Few pets miss their regular test or get behind on their medications at Lost Mountain Animal Hospital
    in Marietta, Ga. That's because Tiffany Gluckman, a receptionist, sends out reminders to clients to make
    appointments for procedures, tests, and medications, such as T4 levels and phenobarbital screens every six months,
    heartworm medication every year, and regular dentals.</description>

    <dc:date>2006-09-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/I-save-the-owner-25-hours-a-weekmdashand-then-some/ArticleStandard/Article/detail/370137?contextCategoryId=8804&amp;ref=25">

    <title>&amp;#34;I save the owner 25 hours a week&amp;amp;mdash;and then some.&amp;#34;</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/I-save-the-owner-25-hours-a-weekmdashand-then-some/ArticleStandard/Article/detail/370137?contextCategoryId=8804&amp;ref=25</link>

    <description>Practice managers lower turnover, free up the doctors' time so they can focus more on patients and
    clients, and improve the owners' sanity. Could you use one of these gems in your practice?</description>

    <dc:date>2006-09-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Wellness-done-well/ArticleStandard/Article/detail/370128?contextCategoryId=8804&amp;ref=25">

    <title>Wellness done well</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Wellness-done-well/ArticleStandard/Article/detail/370128?contextCategoryId=8804&amp;ref=25</link>

    <description>Laminated educational review sheets for annual wellness exams engage clients and save paper. With
    National Pet Wellness Month around the corner, it's a great time to spice up your wellness exams.</description>

    <dc:date>2006-09-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/Quit-waiting-around-for-no-shows/ArticleStandard/Article/detail/357463?contextCategoryId=8804&amp;ref=25">

    <title>Quit waiting around for no-shows</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/Quit-waiting-around-for-no-shows/ArticleStandard/Article/detail/357463?contextCategoryId=8804&amp;ref=25</link>

    <description>19 tips to cut back on no-shows and get back to business.</description>

    <dc:date>2006-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282006/357463null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/Use-software-to-tackle-no-shows/ArticleStandard/Article/detail/551576?contextCategoryId=8804&amp;ref=25">

    <title>Use software to tackle no-shows</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/Use-software-to-tackle-no-shows/ArticleStandard/Article/detail/551576?contextCategoryId=8804&amp;ref=25</link>

    <description>Your scheduling software gives you four more defenses against no-shows.</description>

    <dc:date>2006-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/382008/551576null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Step-up-your-technology/ArticleStandard/Article/detail/357465?contextCategoryId=8804&amp;ref=25">

    <title>Step up your technology</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Step-up-your-technology/ArticleStandard/Article/detail/357465?contextCategoryId=8804&amp;ref=25</link>

    <description>Don't you want to improve efficiency, communication, and revenue? If you're not using electronic
    medical records, you're losing out on these opportunities.</description>

    <dc:date>2006-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/No-plan-is-the-wrong-plan-for-emergencies/ArticleStandard/Article/detail/333624?contextCategoryId=8804&amp;ref=25">

    <title>&amp;#34;No plan&amp;#34; is the wrong plan for emergencies</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/No-plan-is-the-wrong-plan-for-emergencies/ArticleStandard/Article/detail/333624?contextCategoryId=8804&amp;ref=25</link>

    <description>A base plan gives team members somewhere to start, minimizing confusion and panic.</description>

    <dc:date>2006-06-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Better-care-with-cage-tags/ArticleStandard/Article/detail/323680?contextCategoryId=8804&amp;ref=25">

    <title>Better care with cage tags</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Better-care-with-cage-tags/ArticleStandard/Article/detail/323680?contextCategoryId=8804&amp;ref=25</link>

    <description>Michigan Veterinary Specialists in Southfield, Mich., is a large specialty practice with a 24-hour
    facility. Technicians work different shifts and are constantly passing on important information about patients.
    &amp;#34;To improve communication between shifts, we made cage tags that highlight patients' special
    needs,&amp;#34; says Kathy Estrada, LVT, the practice's technical services manager.</description>

    <dc:date>2006-05-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Its-bin-good/ArticleStandard/Article/detail/319453?contextCategoryId=8804&amp;ref=25">

    <title>It's bin good</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Its-bin-good/ArticleStandard/Article/detail/319453?contextCategoryId=8804&amp;ref=25</link>

    <description>&amp;#34;To increase efficiency at our front desk, we maintain a very organized file-placement system,
    with bins for every possible function,&amp;#34; says Sabrina Lewis, veterinary nurse at Central Broward Animal
    Hospital in Plantation, Fla.</description>

    <dc:date>2006-04-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Prices-Who-knows-what/ArticleStandard/Article/detail/319446?contextCategoryId=8804&amp;ref=25">

    <title>Prices: Who knows what?</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Prices-Who-knows-what/ArticleStandard/Article/detail/319446?contextCategoryId=8804&amp;ref=25</link>

    <description>Should the doctor know the prices for procedures and services?</description>

    <dc:date>2006-04-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Clients-with-a-laundry-list/ArticleStandard/Article/detail/313039?contextCategoryId=8804&amp;ref=25">

    <title>Clients with a laundry list</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Clients-with-a-laundry-list/ArticleStandard/Article/detail/313039?contextCategoryId=8804&amp;ref=25</link>

    <description>Some clients view an office visit as an opportunity to catch up on an assortment of neglected pet
    health problems. Use these techniques to stay on topic and on schedule.</description>

    <dc:date>2006-03-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/When-records-can-go/ArticleStandard/Article/detail/313044?contextCategoryId=8804&amp;ref=25">

    <title>When records can go</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/When-records-can-go/ArticleStandard/Article/detail/313044?contextCategoryId=8804&amp;ref=25</link>

    <description>Use these guidelines to decide when to send documents to the shredder.</description>

    <dc:date>2006-03-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/112006/313044/veterinary_records_own_flash.jpg</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Use-these-6-strategies-to-cut-clients-wait/ArticleStandard/Article/detail/253693?contextCategoryId=8804&amp;ref=25">

    <title>Use these 6 strategies to cut clients' wait</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Use-these-6-strategies-to-cut-clients-wait/ArticleStandard/Article/detail/253693?contextCategoryId=8804&amp;ref=25</link>

    <description>It's easy to overlook the problems that come with making clients wait. We think, &amp;#34;Hey, it
    comes with the territory.&amp;#34; We make excuses. And we hedge our bets, knowing most clients only grow
    dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait
    may leave clients disgruntled. So it's an issue you should aim to manage.</description>

    <dc:date>2005-12-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Give-me-a-C-for-teamwork/ArticleStandard/Article/detail/253692?contextCategoryId=8804&amp;ref=25">

    <title>Give me a &amp;#34;C&amp;#34; for teamwork</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Give-me-a-C-for-teamwork/ArticleStandard/Article/detail/253692?contextCategoryId=8804&amp;ref=25</link>

    <description>&amp;#34;We all want our staff members to work together as a team, but it's hard to ask this of your
    staff unless they know the steps to take,&amp;#34; says Julia Culbreth, the practice manager at Jefferson Animal
    Hospital in Louisville, Ky.</description>

    <dc:date>2005-12-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/A-moment-of-truth-about-your-receptionist/ArticleStandard/Article/detail/253701?contextCategoryId=8804&amp;ref=25">

    <title>A moment of truth about your receptionist</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+managers/A-moment-of-truth-about-your-receptionist/ArticleStandard/Article/detail/253701?contextCategoryId=8804&amp;ref=25</link>

    <description>Do you give this critical player the respect and responsibility she deserves?</description>

    <dc:date>2005-12-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/492005/253701/veterinary_receptionist_own_flash.jpg</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Maintaining-a-safe-practice/ArticleStandard/Article/detail/190145?contextCategoryId=8804&amp;ref=25">

    <title>Maintaining a safe practice</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Maintaining-a-safe-practice/ArticleStandard/Article/detail/190145?contextCategoryId=8804&amp;ref=25</link>

    <description>Every member of your practice team can help increase security.</description>

    <dc:date>2005-11-01T05:00:00Z</dc:date>

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