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    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-next-wave-of-veterinarians/ArticleStandard/Article/detail/590715?contextCategoryId=8802&amp;ref=25</link>

    <description>Learn what the new generation thinks of the challenges that await them.</description>

    <dc:date>2009-04-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-conflict-with-new-associates/ArticleStandard/Article/detail/588359?contextCategoryId=8802&amp;ref=25">

    <title>How to avoid conflict with new associates</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-conflict-with-new-associates/ArticleStandard/Article/detail/588359?contextCategoryId=8802&amp;ref=25</link>

    <description>Here are three tips for how to adapt to the new doctor&amp;amp;mdash;without fighting</description>

    <dc:date>2009-03-23T04:00:00Z</dc:date>

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    <title>Living with the alien associates</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Living-with-the-alien-associates/ArticleStandard/Article/detail/577904?contextCategoryId=8802&amp;ref=25</link>

    <description>This next generation of doctors isn't like us. And that's a good thing.</description>

    <dc:date>2009-02-01T05:00:00Z</dc:date>

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    <title>All hands, eyes, and ears on deck</title>

    <link>
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    <description>Here's how to make your CE sessions effective for different learning styles.</description>

    <dc:date>2009-02-01T05:00:00Z</dc:date>

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    <title>13 things you shouldn't tell your coworkers</title>

    <link>
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    <description>No matter how close you may be with your practice team, keep these things to yourself.</description>

    <dc:date>2009-01-21T05:00:00Z</dc:date>

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    <title>Q&amp;amp;amp;A: Spread the word about your practice</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/QampA-Spread-the-word-about-your-practice/ArticleStandard/Article/detail/573841?contextCategoryId=8802&amp;ref=25</link>

    <description>There are a variety of strategies for generating referrals from neighboring practices.</description>

    <dc:date>2009-01-01T05:00:00Z</dc:date>

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    <title>How to make your associates hate you</title>

    <link>
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    <description>Watch how you treat your associates&amp;amp;mdash;you may be grooming them to resent
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    <dc:date>2008-10-22T04:00:00Z</dc:date>

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    <title>9 steps to effective staff meetings, implementing change</title>

    <link>
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    <description>Follow-through after meetings is a frustrating issue in many practices.</description>

    <dc:date>2008-10-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Got-a-C-in-compliance/ArticleStandard/Article/detail/550803?contextCategoryId=8802&amp;ref=25">

    <title>Got a &amp;#34;C&amp;#34; in compliance?</title>

    <link>
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    <description>If your client and internal compliance is just average&amp;amp;mdash;or worse&amp;amp;mdash;jump to
    the head of the class with these tips.</description>

    <dc:date>2008-09-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Leadership+Strategies/6-reasons-to-mentor-associates-before-you-sell-you/ArticleStandard/Article/detail/550802?contextCategoryId=8802&amp;ref=25">

    <title>6 reasons to mentor associates before you sell your practice to them</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Leadership+Strategies/6-reasons-to-mentor-associates-before-you-sell-you/ArticleStandard/Article/detail/550802?contextCategoryId=8802&amp;ref=25</link>

    <description>&amp;#34;Here are the keys; see ya!&amp;#34; doesn't cut it as a transition plan.</description>

    <dc:date>2008-09-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Live-from-CVC-2008-You-may-be-driving-your-team-cr/ArticleStandard/Article/detail/544905?contextCategoryId=8802&amp;ref=25">

    <title>Live from CVC 2008: You may be driving your team crazy</title>

    <link>
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    <description>At CVC Central 2008, speaker Debbie Allaben Gair explained that every communication style has
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    <dc:date>2008-08-26T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Firstline-Live-highlight-Phased-training-and-consi/ArticleStandard/Article/detail/543867?contextCategoryId=8802&amp;ref=25">

    <title>Firstline Live highlight: Phased training and consistency of care</title>

    <link>
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    <description>Regular training and clinic-wide recommendations are practice owner?s responsibility.</description>

    <dc:date>2008-08-22T04:00:00Z</dc:date>

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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Veterinary+managers/Difficult-doctors-Coaching-the-alpha-Proceedings/ArticleStandard/Article/detail/572658?contextCategoryId=8802&amp;ref=25">

    <title>Difficult doctors: Coaching the alpha (Proceedings)</title>

    <link>
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    <description>Why this? Why now? It's the most common complaint of managers in veterinary medicine.</description>

    <dc:date>2008-08-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Leadership+Strategies/Owners-and-associates-views-differ-on-team-trainin/ArticleStandard/Article/detail/534180?contextCategoryId=8802&amp;ref=25">

    <title>Owners' and associates' views differ on team training</title>

    <link>
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    <description>Owners and associates aren't on the same wavelength when it comes to team education. What's causing
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    <dc:date>2008-08-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Tips-to-help-associates-stand-out/ArticleStandard/Article/detail/534181?contextCategoryId=8802&amp;ref=25">

    <title>Tips to help associates stand out</title>

    <link>
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    <description>Here's how to help associates shine.</description>

    <dc:date>2008-08-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Bridging-the-generation-gap/ArticleStandard/Article/detail/534733?contextCategoryId=8802&amp;ref=25">

    <title>Bridging the generation gap</title>

    <link>
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    <description>Ever feel like you're talking to a wall? Can't understand your boss's way of thinking? What is it with
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    <dc:date>2008-08-01T04:00:00Z</dc:date>

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    <title>Tackling turnover</title>

    <link>
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    <description>Lakewood, Colo. &amp;amp;mdash; Associate veterinarians are jumping jobs faster than the average
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    <dc:date>2008-08-01T04:00:00Z</dc:date>

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    <title>General practitioners vs. emergency doctors</title>

    <link>
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    <description>Appreciate what makes general and emergency veterinarians different.</description>

    <dc:date>2008-07-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Associates-dont-fear-change-Embrace-it/ArticleStandard/Article/detail/522816?contextCategoryId=8802&amp;ref=25">

    <title>Associates, don't fear change. Embrace it.</title>

    <link>
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    <description>You are perfectly positioned to benefit from change. Here's how to make the most of three key
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    <dc:date>2008-06-01T04:00:00Z</dc:date>

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    <title>The shelter dilemma</title>

    <link>
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    <description>Everyone can start to break the impasse between private practitioners and shelters by
    listening.</description>

    <dc:date>2008-05-01T04:00:00Z</dc:date>

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    <title>Perform a SWOT analysis to identify new business opportunities</title>

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    <description>The strongest practice teams work on their business, not just in it. Use this approach to give
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    <dc:date>2008-04-28T04:00:00Z</dc:date>

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    <title>Write or wrong</title>

    <link>
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    <description>It's 10 a.m. on Monday morning. Mrs. Hodge rushes in with her 13-year-old miniature Schnauzer, which
    is lethargic and vomiting. The problems began yesterday, and all Mrs. Hodge can tell you is that she's been giving
    her dog some kind of pill for the past week.</description>

    <dc:date>2008-03-01T05:00:00Z</dc:date>

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    <title>Take it home: these take-home points will help you put your referral network plan into action (Supported by
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    <link>
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    <description>These steps will guide you on your way toward establishing a referral network for your own
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    <dc:date>2008-01-01T05:00:00Z</dc:date>

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    <title>From Islands to Networks: The future of veterinary practice (Supported by Nestl&amp;amp;eacute; Purina,
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    <link>
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    <description>Present day veterinarians have evolved from human islands to networks of people&amp;amp;mdash;treating
    pets in concert, making the most of the rapidly expanding body of knowledge that is veterinary medicine, and
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    pets.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>AAHA guide to smooth referrals (Supported by Nestl&amp;amp;eacute; Purina, Pfizer Animal Health, and the
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    <link>
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    <description>To help bridge the communication gap between primary care veterinarians and specialists, the AAHA
    developed practical referral guidelines for companian animal practices.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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    <title>Partnership in patient care: Making the most of the primary care veterinarian/specialist relationship
    (Supported by Nestl&amp;amp;eacute; Purina, Pfizer Animal Health, and the Veterinary Specialty Practice
    Alliance)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Leadership+Strategies/Partnership-in-patient-care-Making-the-most-of-the/ArticleStandard/Article/detail/573418?contextCategoryId=8802&amp;ref=25</link>

    <description>As a primary care veterinarian knows the patients' healthcare needs better than anyone. And sometimes
    those needs require that you utilize an extension of your practice&amp;amp;mdash;the specialist. By collaborating
    together, the primary care veterinarian and the specialist can provide excellent overall care. Learn how to shape
    the referral process into a success for everyone&amp;amp;mdash;your patients, your clients, and your
    practice.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/012008/573418null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Leadership+Strategies/Talk-the-good-talk-The-necessity-of-effective-comm/ArticleStandard/Article/detail/573421?contextCategoryId=8802&amp;ref=25">

    <title>Talk the good talk: The necessity of effective communication (Supported by Nestl&amp;amp;eacute; Purina,
    Pfizer Animal Health, and the Veterinary Specialty Practice Alliance)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Leadership+Strategies/Talk-the-good-talk-The-necessity-of-effective-comm/ArticleStandard/Article/detail/573421?contextCategoryId=8802&amp;ref=25</link>

    <description>Communication is an essential element of the relationship among primary care veterinarians,
    specialists, and clients.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarycalendar.dvm360.com/avhc/Leadership+Strategies/How-to-build-a-referral-network-Nuts-bolts-and-goo/ArticleStandard/Article/detail/573420?contextCategoryId=8802&amp;ref=25">

    <title>How to build a referral network: Nuts, bolts, and good manners (Supported by Nestl&amp;amp;eacute; Purina,
    Pfizer Animal Health, and the Veterinary Specialty Practice Alliance)</title>

    <link>
    http://veterinarycalendar.dvm360.com/avhc/Leadership+Strategies/How-to-build-a-referral-network-Nuts-bolts-and-goo/ArticleStandard/Article/detail/573420?contextCategoryId=8802&amp;ref=25</link>

    <description>You've decided to expand the horizons of your practice, accept the mantle of the primary care
    veterinarian, and become part of a network of colleagues&amp;amp;mdash;responding to the health care needs of pets
    with the best care possible.</description>

    <dc:date>2008-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/012008/573420null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Practice+Management+Q%26A/Communicating-with-referring-doctors/ArticleStandard/Article/detail/479742?contextCategoryId=8802&amp;ref=25">

    <title>Communicating with referring doctors</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Practice+Management+Q%26A/Communicating-with-referring-doctors/ArticleStandard/Article/detail/479742?contextCategoryId=8802&amp;ref=25</link>

    <description>How can I encourage general practitioners to refer cases that are beyond their expertise? And how do I
    do this without coming across as self-serving?</description>

    <dc:date>2007-12-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/512007/479742null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Coach-your-boss/ArticleStandard/Article/detail/460630?contextCategoryId=8802&amp;ref=25">

    <title>Coach your boss</title>

    <link>
    http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Coach-your-boss/ArticleStandard/Article/detail/460630?contextCategoryId=8802&amp;ref=25</link>

    <description>Before you punt the ball on your relationship with your boss, consider whether you can gain ground
    with a little coaching. Then tackle any sore spots with these six strategies.</description>

    <dc:date>2007-09-01T04:00:00Z</dc:date>

    <EMSArticle:thumbnailImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-startup-horror-stories/ArticleStandard/Article/detail/438155?contextCategoryId=8802&amp;ref=25">

    <title>5 startup horror stories</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-startup-horror-stories/ArticleStandard/Article/detail/438155?contextCategoryId=8802&amp;ref=25</link>

    <description>Let these lessons keep you out of a business nightmare of your own.</description>

    <dc:date>2007-07-01T04:00:00Z</dc:date>

    <EMSArticle:heroImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262007/438155/main_main.jpg</EMSArticle:heroImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Vetcetera/You-know-what-happens-when-you-assume-/ArticleStandard/Article/detail/438142?contextCategoryId=8802&amp;ref=25">

    <title>You know what happens when you assume ...</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Vetcetera/You-know-what-happens-when-you-assume-/ArticleStandard/Article/detail/438142?contextCategoryId=8802&amp;ref=25</link>

    <description>When two people are knowledgeable in the same field, misunderstandings arise if one assumes the other
    already knows something, according to a University of Chicago study.</description>

    <dc:date>2007-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262007/438142null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/Meet-and-greet/ArticleStandard/Article/detail/424589?contextCategoryId=8802&amp;ref=25">

    <title>Meet and greet</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/Meet-and-greet/ArticleStandard/Article/detail/424589?contextCategoryId=8802&amp;ref=25</link>

    <description>Q. I'm a specialist in a community with a lot of old-guard general practitioners. How can I build
    rapport and convince them I'm not out to steal their clients?</description>

    <dc:date>2007-05-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182007/424589null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/Make-a-good-impression/ArticleStandard/Article/detail/424588?contextCategoryId=8802&amp;ref=25">

    <title>Make a good impression</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/Make-a-good-impression/ArticleStandard/Article/detail/424588?contextCategoryId=8802&amp;ref=25</link>

    <description>Q. I'm a specialist at a referral practice and I'd like to visit the referring veterinarians in my
    area. What's the best approach?</description>

    <dc:date>2007-05-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182007/424588null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Practice+Management+Q%26A/Putting-out-PR-fires/ArticleStandard/Article/detail/396700?contextCategoryId=8802&amp;ref=25">

    <title>Putting out PR fires</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Practice+Management+Q%26A/Putting-out-PR-fires/ArticleStandard/Article/detail/396700?contextCategoryId=8802&amp;ref=25</link>

    <description>I recently discovered that patients were vaccinated with expired vaccines. We pulled the vaccines out
    of use immediately and called clients, but what can I do to calm the commotion?</description>

    <dc:date>2007-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022007/396700null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Vetcetera/Dont-ask-dont-tell-has-to-stop/ArticleStandard/Article/detail/396697?contextCategoryId=8802&amp;ref=25">

    <title>&amp;#34;Don't ask, don't tell&amp;#34; has to stop</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Vetcetera/Dont-ask-dont-tell-has-to-stop/ArticleStandard/Article/detail/396697?contextCategoryId=8802&amp;ref=25</link>

    <description>More owners are taking advantage of herbs, nutritional supplements, chiropractic medicine, and
    acupuncture for their pets, but few are telling their veterinarians.</description>

    <dc:date>2007-01-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/Please-pass-the-pus/ArticleStandard/Article/detail/389953?contextCategoryId=8802&amp;ref=25">

    <title>Please pass the pus!</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/Please-pass-the-pus/ArticleStandard/Article/detail/389953?contextCategoryId=8802&amp;ref=25</link>

    <description>Sometimes, as the saying goes, &amp;#34;'tis better to be silent and be thought a fool, than to speak
    and remove all doubt.&amp;#34; Remember this when you feel the need to discuss rectal diseases with your
    colleagues&amp;amp;mdash;in a crowded public place.</description>

    <dc:date>2006-12-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/492006/389953null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Practice+Management+Q%26A/Sticky-salary-situation/ArticleStandard/Article/detail/370123?contextCategoryId=8802&amp;ref=25">

    <title>Sticky salary situation</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Practice+Management+Q%26A/Sticky-salary-situation/ArticleStandard/Article/detail/370123?contextCategoryId=8802&amp;ref=25</link>

    <description>I've been with the same clinic for seven years. There's a lot of turnover, and my boss hires new
    graduates. Depending on my day, I'm stuck playing teacher with up to three new veterinarians. My boss isn't around
    much and says I'm not pulling my weight given what I'm being paid. How can I explain the situation to
    him?</description>

    <dc:date>2006-09-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362006/370123null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Web+Exclusives/Sample-standards-to-get-you-started/ArticleStandard/Article/detail/358165?contextCategoryId=8802&amp;ref=25">

    <title>Sample standards to get you started</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Web+Exclusives/Sample-standards-to-get-you-started/ArticleStandard/Article/detail/358165?contextCategoryId=8802&amp;ref=25</link>

    <description>Your standards should be clear, concise protocols&amp;amp;#151;like the ones listed
    below&amp;amp;mdash;for what you believe is the best care for the pets you see.</description>

    <dc:date>2006-07-01T04:00:00Z</dc:date>

    <EMSArticle:thumbnailImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282006/358165/icon_pdf_thumbnail_thumbnail.gif</EMSArticle:thumbnailImageUrl>

    <EMSArticle:flashImageUrl>
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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/3-steps-to-internal-compliance/ArticleStandard/Article/detail/357459?contextCategoryId=8802&amp;ref=25">

    <title>3 steps to internal compliance</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/3-steps-to-internal-compliance/ArticleStandard/Article/detail/357459?contextCategoryId=8802&amp;ref=25</link>

    <description>Agree on the basic care you want to deliver at your veterinary hospital. Write it down. And get all
    your team members heading in the same direction.</description>

    <dc:date>2006-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282006/357459null</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Issues-that-drive-associates-bananas/ArticleStandard/Article/detail/357464?contextCategoryId=8802&amp;ref=25">

    <title>Issues that drive associates bananas</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Issues-that-drive-associates-bananas/ArticleStandard/Article/detail/357464?contextCategoryId=8802&amp;ref=25</link>

    <description>Owners and associates, you can see eye to eye. Just get the monkeys off your back.</description>

    <dc:date>2006-07-01T04:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282006/357464/veterinary_monkeys_flash.jpg</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+owners/Conflict/ArticleStandard/Article/detail/319468?contextCategoryId=8802&amp;ref=25">

    <title>Conflict</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+owners/Conflict/ArticleStandard/Article/detail/319468?contextCategoryId=8802&amp;ref=25</link>

    <description>Conflict closed this practice's doors for good. Don't suffer the same fate.</description>

    <dc:date>2006-04-01T05:00:00Z</dc:date>

    <EMSArticle:flashImageUrl>
    http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/152006/319468/veterinary_conflict_flash.jpg</EMSArticle:flashImageUrl>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Managing+Smart/Pop-quiz-A-test-of-your-loyalty-IQ/ArticleStandard/Article/detail/253694?contextCategoryId=8802&amp;ref=25">

    <title>Pop quiz: A test of your loyalty IQ</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Managing+Smart/Pop-quiz-A-test-of-your-loyalty-IQ/ArticleStandard/Article/detail/253694?contextCategoryId=8802&amp;ref=25</link>

    <description>&amp;#34;Increased customer loyalty is the single most important driver of long-term
    profitability,&amp;#34; say Scott Robinette, Claire Brand, and Vicki Lenz, authors of Emotion Marketing: The
    Hallmark Way of Winning Customers for Life (McGraw-Hill, 2000).</description>

    <dc:date>2005-12-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Associate-contracts-Walk-a-mile-in-the-practice-ow/ArticleStandard/Article/detail/181059?contextCategoryId=8802&amp;ref=25">

    <title>Associate contracts: Walk a mile in the practice owner's shoes</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Associate-contracts-Walk-a-mile-in-the-practice-ow/ArticleStandard/Article/detail/181059?contextCategoryId=8802&amp;ref=25</link>

    <description>There is a fundamental concept about contract law that students learn in their very first weeks of law
    school. It's a concept referred to as &amp;#34;meeting of the minds.&amp;#34;</description>

    <dc:date>2005-09-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/What-owners-and-associates-see-differently/ArticleStandard/Article/detail/171862?contextCategoryId=8802&amp;ref=25">

    <title>What owners and associates see differently</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/What-owners-and-associates-see-differently/ArticleStandard/Article/detail/171862?contextCategoryId=8802&amp;ref=25</link>

    <description>When it comes to service, associates may think owners see the world through rose-colored glasses. But
    in general, you may all be more alike than you think.</description>

    <dc:date>2005-08-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Practice+Tips/Managing-workplace-confrontations/ArticleStandard/Article/detail/159686?contextCategoryId=8802&amp;ref=25">

    <title>Managing workplace confrontations</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Practice+Tips/Managing-workplace-confrontations/ArticleStandard/Article/detail/159686?contextCategoryId=8802&amp;ref=25</link>

    <description>Confrontation in the workplace can be tricky&amp;amp;#8212;you don't want to burn bridges, but you
    also don't want to suffer at the hands of a colleague.</description>

    <dc:date>2005-05-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/E-mail-etiquette/ArticleStandard/Article/detail/153238?contextCategoryId=8802&amp;ref=25">

    <title>E-mail etiquette</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/E-mail-etiquette/ArticleStandard/Article/detail/153238?contextCategoryId=8802&amp;ref=25</link>

    <description>With the advent of e-mail, it's easy to jot a disjointed note and send it off to clients or
    colleagues. But a slap-dash approach may lead you to say things you'd never consider appropriate if you were using
    a pen and paper. Keep out of trouble with these e-mail etiquette tips:</description>

    <dc:date>2005-04-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Features/Talking-about-touchy-subjects/ArticleStandard/Article/detail/135208?contextCategoryId=8802&amp;ref=25">

    <title>Talking about touchy subjects</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Features/Talking-about-touchy-subjects/ArticleStandard/Article/detail/135208?contextCategoryId=8802&amp;ref=25</link>

    <description>Growing up in the South, I quickly learned that there were certain subjects one simply should not talk
    about in mixed company--religion, politics, and money. There are similar touchy topics in business, such as pay
    raises and compensation plans, staff disagreements, a desire to make important changes in the practice, and
    disagreement about management styles. Although we'd like to avoid these topics, they need to be
    discussed.</description>

    <dc:date>2004-12-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Veterinary+owners/Keeping-a-relief-veterinarian-to-your-fee-schedule/ArticleStandard/Article/detail/130960?contextCategoryId=8802&amp;ref=25">

    <title>Keeping a relief veterinarian to your fee schedule</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Veterinary+owners/Keeping-a-relief-veterinarian-to-your-fee-schedule/ArticleStandard/Article/detail/130960?contextCategoryId=8802&amp;ref=25</link>

    <description>What do I do with a relief veterinarian who doesn't stick to my fee schedule?</description>

    <dc:date>2004-11-01T05:00:00Z</dc:date>

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  rdf:about="http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/A-partner-who-isnt-working/ArticleStandard/Article/detail/130814?contextCategoryId=8802&amp;ref=25">

    <title>A partner who isn't working</title>

    <link>
    http://veterinarybusiness.dvm360.com/vetec/Doctor+Communication/A-partner-who-isnt-working/ArticleStandard/Article/detail/130814?contextCategoryId=8802&amp;ref=25</link>

    <description>After we hired an associate, my partner started cutting back on the number of patients he sees without
    consulting me. How should I handle this?</description>

    <dc:date>2004-10-01T04:00:00Z</dc:date>

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  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Associate-employment-contractsScrutinize-them-prio/ArticleStandard/Article/detail/126506?contextCategoryId=8802&amp;ref=25">

    <title>Associate employment contracts:Scrutinize them prior to signing</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Associate-employment-contractsScrutinize-them-prio/ArticleStandard/Article/detail/126506?contextCategoryId=8802&amp;ref=25</link>

    <description>He or she might be in the unenviable position of asking an employer to pony up thousands of dollars
    for disputed, unpaid productivity revenue.</description>

    <dc:date>2004-10-01T04:00:00Z</dc:date>

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  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Consider-your-partnership-carefully/ArticleStandard/Article/detail/113285?contextCategoryId=8802&amp;ref=25">

    <title>Consider your partnership carefully</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Consider-your-partnership-carefully/ArticleStandard/Article/detail/113285?contextCategoryId=8802&amp;ref=25</link>

    <description>All partnerships should have the legal equivalent of a prenuptial agreement.</description>

    <dc:date>2004-08-01T04:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Doctor+Communication/Painless-contract-negotiation-possible-experts-say/ArticleStandard/Article/detail/88531?contextCategoryId=8802&amp;ref=25">

    <title>Painless contract negotiation possible, experts say</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Doctor+Communication/Painless-contract-negotiation-possible-experts-say/ArticleStandard/Article/detail/88531?contextCategoryId=8802&amp;ref=25</link>

    <description>Negotiating for the right deal means understanding the compensation process,&amp;#xD; seeking out
    appropriate counsel</description>

    <dc:date>2004-02-01T05:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Last-in-a-four-part-series-Associate-contracts/ArticleStandard/Article/detail/53651?contextCategoryId=8802&amp;ref=25">

    <title>Last in a four-part-series: Associate contracts</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Last-in-a-four-part-series-Associate-contracts/ArticleStandard/Article/detail/53651?contextCategoryId=8802&amp;ref=25</link>

    <description>Don't overlook disability and pension benefits; make sure you understand documents; &amp;#xD; legalese
    can short-circuit best intentions</description>

    <dc:date>2003-04-01T05:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Third-in-a-four-part-series--Associate-contracts-s/ArticleStandard/Article/detail/50193?contextCategoryId=8802&amp;ref=25">

    <title>Third in a four-part series- Associate contracts: salary vs. production-based&amp;#xD; compensation</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Third-in-a-four-part-series--Associate-contracts-s/ArticleStandard/Article/detail/50193?contextCategoryId=8802&amp;ref=25</link>

    <description>The initial two articles in this series on associate employment contracts dealt &amp;#xD; primarily
    with legal details of the contract; contract periods, renewal provisions &amp;#xD; and other esoteric elements that
    are commonly ignored when a new associate is &amp;#xD; considering a job offer.</description>

    <dc:date>2003-03-01T05:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/PFirst-in-a-four-part-series-Associate-contracts-W/ArticleStandard/Article/detail/43486?contextCategoryId=8802&amp;ref=25">

    <title>First in a four-part series: Associate contracts: When are they necessary?</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/PFirst-in-a-four-part-series-Associate-contracts-W/ArticleStandard/Article/detail/43486?contextCategoryId=8802&amp;ref=25</link>

    <description>There are a host of decisions and options facing newly graduating veterinary &amp;#xD; students as
    they work through their final year.</description>

    <dc:date>2003-01-01T05:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Future-partners-Do-your-homework/ArticleStandard/Article/detail/39041?contextCategoryId=8802&amp;ref=25">

    <title>Future partners: Do your homework</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Future-partners-Do-your-homework/ArticleStandard/Article/detail/39041?contextCategoryId=8802&amp;ref=25</link>

    <description>Veterinarians who are preparing to enter into partnerships are usually&amp;#xD; thinking one main
    thought, &amp;amp;quot;We are going to make such great money and&amp;#xD; I can't wait to be able to share the
    workload.&amp;amp;quot;</description>

    <dc:date>2002-11-01T05:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Partnerships-Can-you-protect-yourself-from-liabili/ArticleStandard/Article/detail/35196?contextCategoryId=8802&amp;ref=25">

    <title>Partnerships: Can you protect yourself from liability?</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Partnerships-Can-you-protect-yourself-from-liabili/ArticleStandard/Article/detail/35196?contextCategoryId=8802&amp;ref=25</link>

    <description>Second in a three-part series</description>

    <dc:date>2002-10-01T04:00:00Z</dc:date>

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  </item>

  <item
  rdf:about="http://veterinarynews.dvm360.com/dvm/Veterinary+business/Good-partnerships-revolve-around-mutual-goals/ArticleStandard/Article/detail/1143?contextCategoryId=8802&amp;ref=25">

    <title>Good partnerships revolve around mutual goals</title>

    <link>
    http://veterinarynews.dvm360.com/dvm/Veterinary+business/Good-partnerships-revolve-around-mutual-goals/ArticleStandard/Article/detail/1143?contextCategoryId=8802&amp;ref=25</link>

    <description>Many of the comments I received about my recent series on non-competition agreements related to
    non-competes and partnerships.</description>

    <dc:date>2001-04-01T05:00:00Z</dc:date>

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</rdf:RDF>


