http://veterinarybusiness.dvm360.com/vetec/Client+Service/Article/list/45470 Tips and strategies that help veterinary practitioners deliver great service and build strong one-on-one relationships with pet owners 2009-11-21T13:39:47Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talking-to-clients-Can-my-pet-get-H1N1/ArticleStandard/Article/detail/635421?contextCategoryId=45470&ref=25 Answer clients' biggest flu question with confidence. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/432009/635421null HTML http://veterinarybusiness.dvm360.com/vetec/Client+Service/Hand-write-your-reminders-to-bond-with-clients/ArticleStandard/Article/detail/638181?contextCategoryId=45470&ref=25 Clients will be impressed when you take the time to put pen to paper. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638181null XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/The-psychology-of-client-waiting/ArticleStandard/Article/detail/638170?contextCategoryId=45470&ref=25 Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638170null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Teach-clients-to-settle-upset-stomachs/ArticleStandard/Article/detail/638184?contextCategoryId=45470&ref=25 Pet motion sickness doesn't have to ruin your clients' travel plans. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638184/veterinary_car_sickness_f_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Case-Study-How-I-bond-clients-to-my-practice/ArticleStandard/Article/detail/638174?contextCategoryId=45470&ref=25 I want my clients to be personally invested in my practice. Here's what I do to better communicate my practice mission. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638174null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Health-coverage-goes-to-the-dogs/ArticleStandard/Article/detail/636852?contextCategoryId=45470&ref=25 Cats represent only 10 percent of insured pets in America. 2009-10-27T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/442009/636852/Veterinary_InsuranceDogs_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/National-Breast-Cancer-Awareness-Month-is-for-pets/ArticleStandard/Article/detail/634060?contextCategoryId=45470&ref=25 Spread the word to educate clients on the deadly disease. 2009-10-15T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/422009/634060/veterinary_pink_ribbon_flash.jpg HTML http://veterinarymedicine.dvm360.com/vetmed/Veterinary+Medicine/Dr-Kevin-Fitzgerald-What-happens-when-you-assume/ArticleStandard/Article/detail/633132?contextCategoryId=45470&ref=25 Dr. Kevin Fitzgerald reminds us not to make assumptions about clients. 2009-10-09T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetmed/412009/633132null HTML http://veterinarybusiness.dvm360.com/vetec/Client+Service/Come-in-your-clinics-front-door-to-see-if-youre-im/ArticleStandard/Article/detail/630096?contextCategoryId=45470&ref=25 Is your practice's face screaming: "Do not enter!" to clients walking in? How would you know? 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/402009/630096/veterinary_front_door_360_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Brave-new-practice-Two-doctors-develop-new-clinic-/ArticleStandard/Article/detail/630102?contextCategoryId=45470&ref=25 Colleagues join forces in effort to help stop economic euthanasias. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/402009/630102/veterinary_rollo_360_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Affordability-vs-excellence-Do-veterinarians-have-/ArticleStandard/Article/detail/630086?contextCategoryId=45470&ref=25 Management experts differ on offering clients options. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/402009/630086null XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/A-handout-for-healthy-teeth/ArticleStandard/Article/detail/630106?contextCategoryId=45470&ref=25 This practice fills clients in on their pets' dental health. See how doctors boosted compliance—and how you can, too. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/402009/630106null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-avoid-potential-pantry-pitfalls/ArticleStandard/Article/detail/630328?contextCategoryId=45470&ref=25 When opening a pet food bank, watch out for these challenges. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/402009/630328null HTML http://veterinaryteam.dvm360.com/firstline/Client+Service/Pet-food-for-the-soul/ArticleStandard/Article/detail/635166?contextCategoryId=45470&ref=25 A team member's true story of starting a pet food pantry. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/432009/635166null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dental-health-client-letter/ArticleStandard/Article/detail/628067?contextCategoryId=45470&ref=25 This form can teach clients about the importance of pet dental care—and keep them coming back for more. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/392009/628067null HTML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/Extend-hours-to-keep-clients-happy-and-patients-he/ArticleStandard/Article/detail/627617?contextCategoryId=45470&ref=25 Extend hours to keep clients happy and patients healthy. 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/382009/627617/Veterinary_timesaver_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Clients-No-1-complaint/ArticleStandard/Article/detail/627624?contextCategoryId=45470&ref=25 What's the best way to minimize the cash clash? 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/382009/627624/Technician70GrandTEAM_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Avoid-phone-pressure-tactics/ArticleStandard/Article/detail/621428?contextCategoryId=45470&ref=25 Pushy team members can scare clients away with heavy-handed phone tactics. 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/352009/621428null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-handout-Pet-wellness-report-card/ArticleStandard/Article/detail/621417?contextCategoryId=45470&ref=25 Your clients might request additional services after viewing a handout like this. 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/352009/621417null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Real-clients-reveal-why-they-love-their-veterinary/ArticleStandard/Article/detail/627611?contextCategoryId=45470&ref=25 Real clients share what keeps them going back to their practices. 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/382009/627611/Veterinary_0909_love_DVM_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-relations-secret-from-Marty-Becker-at-CVC-i/ArticleStandard/Article/detail/622517?contextCategoryId=45470&ref=25 What you say in the first 10 seconds can make or break a client bond. 2009-08-30T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362009/622517null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Get-creative-with-client-reminders/ArticleStandard/Article/detail/622516?contextCategoryId=45470&ref=25 Take a personal approach with your veterinary practice's client reminders and increase practice visits. 2009-08-30T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362009/622516null HTML http://veterinarymedicine.dvm360.com/vetmed/Veterinary+Medicine/Dr-Kevin-Fitzgerald-Be-a-better-you/ArticleStandard/Article/detail/620807?contextCategoryId=45470&ref=25 In the veterinary world, integrity is everything. 2009-08-21T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetmed/342009/620807/FitzgeraldCat250_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Want-to-earn-50-Submit-a-Practice-Tip/ArticleStandard/Article/detail/605892?contextCategoryId=45470&ref=25 You could earn $50 if we publish your tip in an upcoming issue of Veterinary Economics. 2009-08-05T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262009/605892/veterinary_pract_tips_form_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Web+Daily/Dog-owners-want-more-caring-from-veterinarians/ArticleStandard/Article/detail/616475?contextCategoryId=45470&ref=25 Communication and empathy skills score big with clients. 2009-08-04T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/322009/616475null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Look-at-the-pros-and-cons-of-different-client-paym/ArticleStandard/Article/detail/615559?contextCategoryId=45470&ref=25 Holding a check, discounting services, letting clients work off bills, and more 2009-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/312009/615559null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinarians-offer-alternative-payment-methods-to/ArticleStandard/Article/detail/615567?contextCategoryId=45470&ref=25 Some of your clients are struggling financially. Here's what you should and shouldn't be doing to help them pay for pet healthcare. 2009-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/312009/615567null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Twitter-can-makemdashor-breakmdashyour-reputation/ArticleStandard/Article/detail/610337?contextCategoryId=45470&ref=25 Proactive use of online social networks preserves your practice's standing with clients. 2009-07-13T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/282009/610337/Veterinary_TwitterSm_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Mystery-shopper-form/ArticleStandard/Article/detail/608558?contextCategoryId=45470&ref=25 Use this mystery shopper form to get critical feedback about your service. 2009-07-02T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/272009/608558null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Inactive-client-letter/ArticleStandard/Article/detail/608573?contextCategoryId=45470&ref=25 Use this letter to uncover the reason a client stopped visiting your practice. 2009-07-02T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/272009/608573null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Show-us-cat-owners-a-little-love/ArticleStandard/Article/detail/608938?contextCategoryId=45470&ref=25 My cat's a pain, but she requires your care—and kindness. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608938null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Encourage-dental-compliance-with-a-goody-basket/ArticleStandard/Article/detail/608927?contextCategoryId=45470&ref=25 This veterinary practice increased compliance by giving clients a choice. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608927null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-forgotten-feline-Grow-your-veterinary-practice/ArticleStandard/Article/detail/608934?contextCategoryId=45470&ref=25 Are the cats in your veterinary practice crying out for attention? Here's how you can help to meet their healthcare needs, attract the best cat-owning clients, and grow your practice. Everybody wins. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608934/veterinary_cover1_709_f_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Are-you-giving-your-best-to-your-best-clients/ArticleStandard/Article/detail/613835?contextCategoryId=45470&ref=25 Tough talk is the basis of my column. And it's especially needed as our struggling economy flops around like a newly caught fish in the bottom of your boat. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/302009/613835null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Survey-says-Make-sure-clients-are-satisfied/ArticleStandard/Article/detail/608937?contextCategoryId=45470&ref=25 A new era in the medical profession is here. Is your veterinary practice ready for it? 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608937null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Free-medical-care-for-epileptic-dogs/ArticleStandard/Article/detail/605569?contextCategoryId=45470&ref=25 FDA-regulated clinical trial continues to accept applicants. 2009-06-23T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/262009/605569/Veterinary_Nerve_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Study-How-vets-respond-to-clients/ArticleStandard/Article/detail/602522?contextCategoryId=45470&ref=25 When it comes to problem appointments, DVMs may hide behind their stethoscopes. 2009-06-09T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/242009/602522/DVM_veterinarynews_NewOrleans_flash.s_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Fast-fix-ups-for-less/ArticleStandard/Article/detail/601519?contextCategoryId=45470&ref=25 Quick and thrifty ideas to take your practice from blah to beautiful. 2009-06-08T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/232009/601519/veterinary_tools_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Form-Compare-pet-insurance-plans/ArticleStandard/Article/detail/601926?contextCategoryId=45470&ref=25 Find the plan that's right for you, your practice, and your clients. 2009-06-05T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/232009/601926null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Celebrate-National-Pet-Microchipping-Month-with-a-/ArticleStandard/Article/detail/601243?contextCategoryId=45470&ref=25 Get the microchip discussion going by letting clients know June is National Pet Microchipping Month. 2009-06-02T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/232009/601243/veterinary_splash_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/QampA-How-to-ditch-discounts/ArticleStandard/Article/detail/599804?contextCategoryId=45470&ref=25 We gave dental discounts to increase business, and we're now ready to eliminate them. How can we do this without upsetting clients who have come to expect them? 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599804null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Help-clients-say-goodbye/ArticleStandard/Article/detail/599805?contextCategoryId=45470&ref=25 Sympathy cards show grieving clients you care. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599805null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Your-reputation-precedes-you/ArticleStandard/Article/detail/599814?contextCategoryId=45470&ref=25 Your practice's reputation is crucial. Make sure clients are hearing good things. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599814null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Its-OK-to-name-drop/ArticleStandard/Article/detail/602791?contextCategoryId=45470&ref=25 Personalize your greetings. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/242009/602791null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-successfully-market-microchipping/ArticleStandard/Article/detail/599812?contextCategoryId=45470&ref=25 Microchipping is becoming standard procedure for many practices. Is your clinic keeping up with the times? 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599812/veterinary_microchip_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Adopt-a-manatee-for-mom/ArticleStandard/Article/detail/595239?contextCategoryId=45470&ref=25 Make this Mother's Day memorable with Save the Manatee Club. 2009-05-07T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/182009/595239/veterinary_manatee_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Interesting-tidbit-Women-are-better-off-in-recessi/ArticleStandard/Article/detail/595901?contextCategoryId=45470&ref=25 Men more likely to lose jobs during hard times 2009-05-05T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/182009/595901/Veterinary_faceoff_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Extreme-makeover-Parasite-edition-for-team-members/ArticleStandard/Article/detail/597472?contextCategoryId=45470&ref=25 Remodel your ho-hum parasite prevention program. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/192009/597472/ParasiteMakeover250_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Prevention-More-than-the-big-three/ArticleStandard/Article/detail/597476?contextCategoryId=45470&ref=25 Top five parasites for dogs and cats. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/192009/597476null XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/QampA-The-cost-of-client-consultations/ArticleStandard/Article/detail/596590?contextCategoryId=45470&ref=25 Our practice gives out too much free advice over the phone. How can we make these interactions worth our time without alienating our clients? 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/192009/596590null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Face-off-Two-generations-reflect-on-their-differen/ArticleStandard/Article/detail/598732?contextCategoryId=45470&ref=25 National Report: Generation X and Baby Boomers are different, but they have one important thing in common - they are veterinarians. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/212009/598732null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/DVM-News-Poll-The-recessions-high-stakes/ArticleStandard/Article/detail/598710?contextCategoryId=45470&ref=25 The biggest concern for veterinarians is financial pressure on clients, whose disposable income may be reduced in a down economy. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/212009/598710null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/QampA-Caring-for-your-community/ArticleStandard/Article/detail/596577?contextCategoryId=45470&ref=25 I wish our practice would contribute more to our community through discounts and free care, especially considering the state of the economy and the number of struggling pet owners. How can I make a case to the owner? 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/192009/596577null XML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Secure-a-fecal-sample/ArticleStandard/Article/detail/597469?contextCategoryId=45470&ref=25 Four steps to securing a fecal sample. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/192009/597469/veterinary_fecal_sample_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Focusing-on-pet-insurance-The-myths-and-truths/ArticleStandard/Article/detail/596671?contextCategoryId=45470&ref=25 Develop a crystal-clear picture of how pet insurance works. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/192009/596671/veterinary509_pet_insurance_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/QampA-Keep-clients-from-leavingmdashif-you-can/ArticleStandard/Article/detail/596582?contextCategoryId=45470&ref=25 One of my best clients is reluctantly leaving my practice to seek cheaper treatment elsewhere. Should I be concerned about this? 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/192009/596582null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/DVMs-prefer-the-phone/ArticleStandard/Article/detail/598729?contextCategoryId=45470&ref=25 National Report — While the telephone may be the most preferred method of communicating with clients, veterinarians recognize the benefits of e-mail and social networking. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/212009/598729null XML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Parasite-control-scenario-What-would-you-do/ArticleStandard/Article/detail/596152?contextCategoryId=45470&ref=25 Consider this true pet owner scenario. Discuss what your strategy would be, then check out our experts' recommendations. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182009/596152null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Help-senior-pets-graduate-to-good-health/ArticleStandard/Article/detail/596586?contextCategoryId=45470&ref=25 A senior wellness program can stimulate growth and keep older patients healthy. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/192009/596586null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Red-flags-for-team-members/ArticleStandard/Article/detail/594848?contextCategoryId=45470&ref=25 New law affects veterinary teams. 2009-04-24T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/172009/594848null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dr-Ernie-Ward-appears-on-Animal-Planet-program/ArticleStandard/Article/detail/593839?contextCategoryId=45470&ref=25 Veterinary Economics board member gives health and exercise tips for dogs on Faithful Friends. 2009-04-16T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/162009/593839null HTML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/April-is-Heartworm-Awareness-Month/ArticleStandard/Article/detail/591472?contextCategoryId=45470&ref=25 Clear up client misconceptions about the transmission, prevention, and treatment of heartworm disease. 2009-04-03T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142009/591472null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Heartworm-reminder/ArticleStandard/Article/detail/590598?contextCategoryId=45470&ref=25 Scope out this sample form. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/142009/590598null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Quality-of-life-scale/ArticleStandard/Article/detail/590536?contextCategoryId=45470&ref=25 Help clients considering euthanasia. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/142009/590536null HTML http://veterinarycalendar.dvm360.com/avhc/Veterinary+team/Creating-an-outpatient-experience-that-creates-mor/ArticleStandard/Article/detail/600750?contextCategoryId=45470&ref=25 Once the receptionist has greeted the client and pulled the medical record, she should then review the record to make sure that the patient is current on all preventative procedures and indicate on the patient visit slip, as well as the medical record, why the animal has been presented. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/222009/600750null XML http://veterinarycalendar.dvm360.com/avhc/Veterinary+team/Extreme-client-service-Part-1-Proceedings/ArticleStandard/Article/detail/607384?contextCategoryId=45470&ref=25 Client service is more than just being nice it requires setting expectations, teaching individuals how to EXCEED those expectations and holding individuals accountable. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/272009/607384null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Offer-the-best-care-plan/ArticleStandard/Article/detail/592040?contextCategoryId=45470&ref=25 Pets deserve the best. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/152009/592040null XML http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Fine-tuning-first-impressions-Proceedings/ArticleStandard/Article/detail/607417?contextCategoryId=45470&ref=25 What message does your facility send to your clients? 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/272009/607417null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Discounts-Always-a-bad-idea/ArticleStandard/Article/detail/590713?contextCategoryId=45470&ref=25 Many practice owners reject discounts, but offering clients little freebies can sometimes benefit your practice. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142009/590713null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/We-are-always-on-call/ArticleStandard/Article/detail/590717?contextCategoryId=45470&ref=25 We should represent our profession at all times—even when we're off duty. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142009/590717/veterinary409_hotbutton1_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Stay-dry-in-the-financial-storm/ArticleStandard/Article/detail/590712?contextCategoryId=45470&ref=25 Feeling pelted by the recession? From your fellow owners, associates, and practice managers, here are 17 ideas for making the best of the downturn. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142009/590712/veterinary409_recession1_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-costs-affordable/ArticleStandard/Article/detail/592039?contextCategoryId=45470&ref=25 Invaluable health care at a cost clients like. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/152009/592039/veterinary_affordable_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Canine-annual-examination-report/ArticleStandard/Article/detail/587866?contextCategoryId=45470&ref=25 A convenient handout of what to ask clients to lock in compliance. 2009-03-18T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/122009/587866null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handout-Certificate-of-bravery/ArticleStandard/Article/detail/586245?contextCategoryId=45470&ref=25 Award surgery patients for their bravery. 2009-03-10T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/112009/586245null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-handout-Boarding-vacation-report/ArticleStandard/Article/detail/584187?contextCategoryId=45470&ref=25 Clients want to know about their pets' behavior during boarding. Show them with this form. 2009-03-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584187null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-mouser-myths-debunked/ArticleStandard/Article/detail/585570?contextCategoryId=45470&ref=25 Teach clients the facts behind the top feline fables. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585570/Veterinary_MouserTECH_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Get-cats-out-of-the-shadows/ArticleStandard/Article/detail/585566?contextCategoryId=45470&ref=25 Data show that feline health is experiencing an alarming downward spiral. Here are a few practical ways any team member can illuminate these dark days for cats. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585566/veterinary_feline_shadowTEA_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/Vacation-reports-communicate-value-to-clients/ArticleStandard/Article/detail/584375?contextCategoryId=45470&ref=25 Fill clients in on their pets' activity during boarding by offering vacation reports. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584375null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-should-you-act-as-the-jury/ArticleStandard/Article/detail/585578?contextCategoryId=45470&ref=25 Take a gavel to judgmental thinking. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585578null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/More-cats-less-care/ArticleStandard/Article/detail/585567?contextCategoryId=45470&ref=25 Cats are the top pet, but dogs are the top patient. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585567null XML http://veterinaryteam.dvm360.com/firstline/Client+Service/Who-are-your-patients/ArticleStandard/Article/detail/585569?contextCategoryId=45470&ref=25 See which species visited the veterinarian in 2006. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585569null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Nuzzle-up-to-muzzles/ArticleStandard/Article/detail/585565?contextCategoryId=45470&ref=25 Warm clients up to the idea of muzzles. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585565/VeterinaryNuzzleMuzzle_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dont-send-patients-home-groggy/ArticleStandard/Article/detail/584380?contextCategoryId=45470&ref=25 Re-evaluate your anesthesia protocol to prevent patients going home groggy. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584380/TechnicianNeglect_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-like-my-cat-Fake-it/ArticleStandard/Article/detail/585554?contextCategoryId=45470&ref=25 Clients can sense if you're not a feline fan. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585554null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-I-wow-clients-at-every-visit/ArticleStandard/Article/detail/584379?contextCategoryId=45470&ref=25 Take extra steps to leave clients saying, "Wow!" 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584379null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Stop-judging-clients/ArticleStandard/Article/detail/586708?contextCategoryId=45470&ref=25 Eradicate assumptions to improve client and patient care. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/112009/586708/VeterinaryJudgeTEAM_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Proactive-protocols-pound-parasites/ArticleStandard/Article/detail/584374?contextCategoryId=45470&ref=25 More frequent and better fecal tests and reminders help clients keep pets parasite free. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584374null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Variety-is-the-spice-of-lifemdashand-quality-care/ArticleStandard/Article/detail/585568?contextCategoryId=45470&ref=25 Build the skills you need to treat feline patients. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585568null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Service-The-secret-to-survival/ArticleStandard/Article/detail/582740?contextCategoryId=45470&ref=25 Practices that offer superior client care today will be better off tomorrow. 2009-02-20T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/082009/582740/veterinary_handopen_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Audio-tip-Get-back-to-basics/ArticleStandard/Article/detail/578889?contextCategoryId=45470&ref=25 Mark Opperman explains why you need to review the success of your reminders system. 2009-02-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/062009/578889null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Pearly-white-profits/ArticleStandard/Article/detail/577897?contextCategoryId=45470&ref=25 Tips from doctors who offer dentistry as demand for other services declines. 2009-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052009/577897/veterinary_pearly_white_bf_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/Offer-your-clients-credit/ArticleStandard/Article/detail/577896?contextCategoryId=45470&ref=25 In a lagging economy, third-party payment plans can be a lifeline for pet owners. 2009-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052009/577896null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Audio-tip-Dont-discount-services/ArticleStandard/Article/detail/574026?contextCategoryId=45470&ref=25 Mark Opperman explains why you shouldn't discount your veterinary services. 2009-01-06T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022009/574026/veterinary_opperman_bf_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Go-far-to-find-a-dental-specialist/ArticleStandard/Article/detail/573848?contextCategoryId=45470&ref=25 Bring in a part-time dental specialist to generate revenue and promote dentistry services. 2009-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022009/573848null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Use-towels-to-comfort-patients/ArticleStandard/Article/detail/573843?contextCategoryId=45470&ref=25 Used towels can make great bedding for patient recovering from procedures. 2009-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022009/573843null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Consumers-would-kick-caffeine-for-canines/ArticleStandard/Article/detail/573015?contextCategoryId=45470&ref=25 Dog owners will give up cups of joe to care for their dogs. 2008-12-23T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/522008/573015/veterinary_caffeine_bf_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-veterinary-bills-that-stole-Christmas/ArticleStandard/Article/detail/572410?contextCategoryId=45470&ref=25 Your clients' trees may be a little more bare this year thanks to their pets. 2008-12-18T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/512008/572410/veterinary_vetbills_dvm360_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-tips-Traveling-by-air-with-pets/ArticleStandard/Article/detail/571456?contextCategoryId=45470&ref=25 Clients should keep these guidelines in mind when traveling by air with their pets. 2008-12-12T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/502008/571456null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Press-9-to-talk-to-a-real-person/ArticleStandard/Article/detail/568970?contextCategoryId=45470&ref=25 Proper phone etiquette can help guide owners through an emergency situation. 2008-12-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/492008/568970/veterinary_miller_bf_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Keeping-pets-warm/ArticleStandard/Article/detail/567111?contextCategoryId=45470&ref=25 Pets need a little extra TLC in the cold winter months. 2008-11-19T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/472008/567111/veterinary_pets-cold_dvm360_flash.jpg HTML