http://veterinarybusiness.dvm360.com/vetec/Client+Communication/Article/list/45468 Communicate effectively with your clients to improve service, encourage referrals, head off conflict and establish the kind of strong relationships that lead to high-quality veterinary healthcare 2013-05-22T19:12:26Z http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-pet-insurance-easy-button/ArticleStandard/Article/detail/813159?contextCategoryId=45468&ref=25 Take the pain out of picking pet insurance companies in veterinary practice. 2013-05-14T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/202013/813159null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Take-a-breath/ArticleStandard/Article/detail/811664?contextCategoryId=45468&ref=25 This veterinary team member's lost pen served as a reminder not to take interactions with clients for granted. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172013/811664null XML http://veterinarybusiness.dvm360.com/vetec/Pet+Insurance/Pet-insurance-conversations-Interactive-map-Sponso/ArticleStandard/Article/detail/801759?contextCategoryId=45468&ref=25 When everyone on your team plays a role, you can have fast, effective pet insurance conversations that flow throughout your practice. Review this interactive map to see each team member's role—and how you can keep the discussion alive throughout the pet's visit. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022013/801759null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Posts-and-tweets-about-senior-pets/ArticleStandard/Article/detail/812161?contextCategoryId=45468&ref=25 Use your social media network to educate clients and raise awareness about senior pets with these tweets and posts. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182013/812161/veterinary_seniorpic_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182013/812161null HTML http://veterinarycalendar.dvm360.com/avhc/Pet+Insurance/Sample-job-description-for-pet-insurance-coordinat/ArticleStandard/Article/detail/804167?contextCategoryId=45468&ref=25 Use this job description to find the right person for your practice. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/052013/804167null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/And-in-this-corner-Grandpa-with-the-cane/ArticleStandard/Article/detail/813485?contextCategoryId=45468&ref=25 This old man was about to open a can of whoop a** in my veterinary clinic parking lot. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/202013/813485null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-pat-on-the-back/ArticleStandard/Article/detail/811668?contextCategoryId=45468&ref=25 Why doling out compliments to veterinary clients yields results. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172013/811668null XML http://veterinarycalendar.dvm360.com/avhc/Pet+Insurance/10-best-practices-to-teach-clients-about-pet-insur/ArticleStandard/Article/detail/804261?contextCategoryId=45468&ref=25 Use these steps to boost your education program to the next level and effectively teach pet owners about pet insurance. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/052013/804261null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Bring-new-life-to-parasite-prevention/ArticleStandard/Article/detail/811673?contextCategoryId=45468&ref=25 Your preventive pitch may be perfect, but some new veterinary client education tools could press more pet owners to do the right thing and keep up with your recommendations. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172013/811673/veterinary_parasite_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-power-of-words-in-veterinary-medicine/ArticleStandard/Article/detail/811670?contextCategoryId=45468&ref=25 A cancer diagnosis had become as common as a urinary tract infection. I had forgotten the impact of a poor prognosis. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172013/811670null XML http://veterinarycalendar.dvm360.com/avhc/Pet+Insurance/Your-practice-needs-you-Be-a-pet-insurance-coordin/ArticleStandard/Article/detail/804160?contextCategoryId=45468&ref=25 Taking a leadership role in pet insurance at your practice does more than simply build your program. It helps create a coordinated effort that leads to educated team members who can teach more pet owners about the value of pet insurance—and ultimately offer their pets the care they need. 2013-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/052013/804160null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Posts-and-tweets-about-heartworms/ArticleStandard/Article/detail/810160?contextCategoryId=45468&ref=25 Use your social media network to educate clients and raise awareness about heartworms with these tweets and posts. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/152013/810160/heartworm_thumbnail_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/152013/810160null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Explain-your-clinic-expenses/ArticleStandard/Article/detail/808920?contextCategoryId=45468&ref=25 It's hard for clients to understand where their money goes in your veterinary practice. So give them the details on the dough distribution—and why it's important. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132013/808920null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Make-a-case-for-vaccinations/ArticleStandard/Article/detail/808960?contextCategoryId=45468&ref=25 Tired of your veterinary clients' excuses when it comes to vaccinations? Here are a few examples you might hear, with the bad (and better) ways to state your case. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132013/808960null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Meet-the-Great-Becker-Psychic-Veterinarian/ArticleStandard/Article/detail/809118?contextCategoryId=45468&ref=25 Educated guessing has its place in medicine, but not in client discussions. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142013/809118null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Spark-a-conversation-with-veterinary-clients-about/ArticleStandard/Article/detail/809115?contextCategoryId=45468&ref=25 Nearly 40 percent of owners of overweight pets don't realize their animal has a problem. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142013/809115null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinary-client-support--healthy-pets/ArticleStandard/Article/detail/808918?contextCategoryId=45468&ref=25 This handout gives your clients a look at what goes into keeping your veterinary hospital running at peak performance. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132013/808918null HTML http://veterinarynews.dvm360.com/dvm/Pet+Insurance/Insurance-company-analyzes-cost-of-veterinary-trea/ArticleStandard/Article/detail/808860?contextCategoryId=45468&ref=25 Cost analysis of the five most common preventive pet conditions in 2012 revealed. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/122013/808860null XML http://www.dvm360.com/veterinary/Veterinary+business/Vaccinations-The-next-step/ArticleStandard/Article/detail/808967?contextCategoryId=45468&ref=25 Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations. 2013-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/veterinary/132013/808967null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Probe-for-pets-history-and-lifestyle/ArticleStandard/Article/detail/808959?contextCategoryId=45468&ref=25 Get the information you need from veterinary clients in order to make informed decisions about a pet's vaccination protocol. 2013-03-28T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132013/808959null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/AAHA-says-veterinary-hospitals-can-grow-revenue-de/ArticleStandard/Article/detail/808582?contextCategoryId=45468&ref=25 Data suggests focusing on clients and preventive care could bring profession an additional $350 million. 2013-03-20T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/122013/808582/Aveterinary_money_120070976_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Its-all-about-trust-with-veterinary-clients/ArticleStandard/Article/detail/807960?contextCategoryId=45468&ref=25 Good clinical skills count, but establishing a bond with clients is the best way to keep them coming back. 2013-03-12T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/112013/807960null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Canine-hyperadrenocorticism-Cushings-disease/ArticleStandard/Article/detail/806830?contextCategoryId=45468&ref=25 This handout gives your clients the information they need about the cost and tests involved in managing their pet's chronic disease. 2013-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/092013/806830null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Do-you-feel-what-I-feel/ArticleStandard/Article/detail/807259?contextCategoryId=45468&ref=25 Special people in a special industry make practicing veterinary medicine a very special job. 2013-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102013/807259null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Shoot-these-vaccine-tips-to-veterinary-clients/ArticleStandard/Article/detail/807262?contextCategoryId=45468&ref=25 Make sure these crucial facts stick with pet owners. 2013-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102013/807262null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Its-in-every-veterinary-practicemdashwhy-shouldnt-/ArticleStandard/Article/detail/807260?contextCategoryId=45468&ref=25 Don't let this piece of equipment get between your bond with clients. 2013-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102013/807260null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Prep-clients-for-long-term-pet-care/ArticleStandard/Article/detail/806836?contextCategoryId=45468&ref=25 Be clear with clients about their pet's chronic disease management, right from the start. 2013-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/092013/806836null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Last-minute-ways-to-celebrate-Spay-Day/ArticleStandard/Article/detail/806688?contextCategoryId=45468&ref=25 It's OK if your veterinary clinic didn't plan an event. There are still plenty of ways to show you're a spay-neuter advocate. 2013-02-26T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/092013/806688null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/WVC-keynote-How-to-work-with-four-generations-of-p/ArticleStandard/Article/detail/805968?contextCategoryId=45468&ref=25 Veterinary hospitals need to prepare for 85 million Millennials coming of age. 2013-02-19T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/082013/805968null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Being-friendly-vs-being-a-friend-to-veterinary-cli/ArticleStandard/Article/detail/804213?contextCategoryId=45468&ref=25 Clients expect you to be professional—so be careful about blurring the line. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/052013/804213/veterinary_cat_dog_friends_144352429_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Posts-and-tweets-about-nutrition-and-obesity/ArticleStandard/Article/detail/804342?contextCategoryId=45468&ref=25 Use your social media network to educate clients and raise awareness about nutrition and obesity with these tweets and posts. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/804342/veterinary_obesity_thumbnail_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/804342null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Does-your-veterinary-practice-have-an-image-gap/ArticleStandard/Article/detail/804063?contextCategoryId=45468&ref=25 Sometimes it pays to tell clients why you're out of the office. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/804063null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Youre-not-bringing-in-new-veterinary-clients/ArticleStandard/Article/detail/804060?contextCategoryId=45468&ref=25 If you can't remember the last time you introduced yourself to a client, that's a problem. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/804060/veterinary_chairs_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Tell-the-pets-owner-how-you-really-feel/ArticleStandard/Article/detail/804056?contextCategoryId=45468&ref=25 Make sure you're watching out for the best interests of the veterinary patient, not the owner. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/804056null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Serve-veterinary-clients-these-nutritional-nuggets/ArticleStandard/Article/detail/804064?contextCategoryId=45468&ref=25 Beef up your online presence to help patients eat better and lose the weight. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/804064null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/New-client-information-form/ArticleStandard/Article/detail/803984?contextCategoryId=45468&ref=25 This new-client form not only gathers pertinent information about clients and their pets, but also helps lay the groundwork for good communication. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/803984null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/A-new-twist-on-an-old-form/ArticleStandard/Article/detail/803967?contextCategoryId=45468&ref=25 A new-client form can do so much more than just collect pet owner information. Let yours help with veterinary client communication, too. 2013-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052013/803967null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Posts-and-tweets-about-diagnostics/ArticleStandard/Article/detail/801271?contextCategoryId=45468&ref=25 Use your social media network to educate clients and raise awareness about the importance of diagnostics with these tweets and posts. 2013-01-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/012013/801271/veterinary_blood_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/012013/801271/veterinary_bigblood_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Whats-in-a-name/ArticleStandard/Article/detail/801056?contextCategoryId=45468&ref=25 Stories about pet names help you keep track and give veterinary clients a chance to share why this particular pet is so beloved. 2013-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/522012/801056null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Publicize-your-diagnostic-probing/ArticleStandard/Article/detail/801055?contextCategoryId=45468&ref=25 Educate veterinary clients—sometimes in 140 characters or less—with these tweets and Facebook posts just for them. 2013-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/522012/801055null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Overcoming-the-barriers-to-heartworm-prevention-in/ArticleStandard/Article/detail/801505?contextCategoryId=45468&ref=25 See how four veterinarians from across the country achieve year-round compliance. 2013-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/012013/801505/Heartworm_DogTag_250_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Moving-on--down/ArticleStandard/Article/detail/801048?contextCategoryId=45468&ref=25 Dr. Jeff Rothstein answers one veterinarian's concerns about moving his practice 10 miles away. 2013-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/522012/801048null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Top-veterinary-news-trends-in-2013/ArticleStandard/Article/detail/800397?contextCategoryId=45468&ref=25 A look to what we'll be talking about in 2013. 2012-12-18T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/512012/800397/thumbnail_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/512012/800397null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Preventive-veterinary-care-is-sexy-too/ArticleStandard/Article/detail/797399?contextCategoryId=45468&ref=25 Time to make the ugly stepsister of veterinary medicine an important member of the family. 2012-12-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/472012/797399/Mike_Paul_New2012_250_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dont-leave-em-asking/ArticleStandard/Article/detail/794640?contextCategoryId=45468&ref=25 Eight questions to uncover whether you're exceeding clients' expectations during visits for better service and more information. 2012-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442012/794640null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/10-steps-to-client-friendly-reminders/ArticleStandard/Article/detail/794628?contextCategoryId=45468&ref=25 Use these suggestions to improve and diversify your scheduling and communication with clients. 2012-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442012/794628/veterinary_reminders_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/6-Halloween-dangers-for-pets/ArticleStandard/Article/detail/692580?contextCategoryId=45468&ref=25 Ghosts, goblins, and ... raisins? There's a lot for your veterinary patients to fear during America's spookiest holiday. 2012-10-31T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442010/692580/veterinary_halloween_thumb_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442010/692580/sized_candycorn_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinarians-Think-bigger-than-blogging/ArticleStandard/Article/detail/793499?contextCategoryId=45468&ref=25 There's a better way to educate pet owners and drive more visitors—and potential clients—to your veterinary practice's website. 2012-10-24T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/422012/793499null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Why-veterinarians-shouldnt-be-allowed-to-blog/ArticleStandard/Article/detail/792718?contextCategoryId=45468&ref=25 Blogging may be the latest trend, but evidence suggests that veterinarians should share their knowledge in other ways. 2012-10-17T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/422012/792718/veterinary_blog_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/4-tips-to-engage-your-Facebook-fans--and-keep-em/ArticleStandard/Article/detail/790691?contextCategoryId=45468&ref=25 Don't let rookie mistakes damage your connection with veterinary clients. Find out how to keep your faithful followers with a few easy tips. 2012-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/392012/790691null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Two-technology-tools-that-can-enhance-veterinary-p/ArticleStandard/Article/detail/790662?contextCategoryId=45468&ref=25 Drs. Alan Green and David Sachs use a census board and fax report to help increase efficiency at Charleston Veterinary Referral Center. 2012-09-28T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/392012/790662null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Availability-of-Novartis-Animal-Health-products-re/ArticleStandard/Article/detail/790160?contextCategoryId=45468&ref=25 Manufacturer assures veterinarians, pet owners that production and distribution of popular brands will resume. 2012-09-25T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/392012/790160null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Play-offense-in-the-pharmaceutical-marketplace/ArticleStandard/Article/detail/789749?contextCategoryId=45468&ref=25 Consultant Fritz Wood explains how and why it’s essential to the health of veterinary practices. 2012-09-21T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/382012/789749null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Help-veterinary-clients-with-end-of-life-decisions/ArticleStandard/Article/detail/789656?contextCategoryId=45468&ref=25 Matters of the heart make for difficult choices. Pet owners may need assistance sticking to the facts. 2012-09-20T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/382012/789656null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Bridge-the-veterinary-client-communication-gap/ArticleStandard/Article/detail/787872?contextCategoryId=45468&ref=25 Improve client compliance and word-of-mouth referrals with these three insights drawn from the 2012 Veterinary Information Gap Study. 2012-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362012/787872null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Talk-is-cheap-in-veterinary-practice/ArticleStandard/Article/detail/787868?contextCategoryId=45468&ref=25 And really effective when delivered just right to clients. 2012-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362012/787868null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Face-time-in-veterinary-practice/ArticleStandard/Article/detail/787871?contextCategoryId=45468&ref=25 The undeniable power of individual relationships with your clients is the motivator to fight back against declining visits. 2012-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362012/787871/facetime_small_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Market-Watch-5-steps-to-a-stellar-first-impression/ArticleStandard/Article/detail/785821?contextCategoryId=45468&ref=25 You don't get a second chance to make a first impression with your veterinary clients – so you better do it well. 2012-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/342012/785821/veterinary_impression_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Live-from-CVC-Website-and-e-mail-tips-Marketing-yo/ArticleStandard/Article/detail/786352?contextCategoryId=45468&ref=25 At CVC Kansas City this week, Dr. Dave Nicol, author of the e-book The Yellow Pages Are Dead: Marketing Your Veterinary Practice in the Digital Age, presented to an eager crowd some website and e-mail strategies to help you market your veterinary practice. Here are his top tips. 2012-08-27T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/352012/786352null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/From-Andy-Roark-6-tips-for-leaving-your-job/ArticleStandard/Article/detail/785337?contextCategoryId=45468&ref=25 A smile (vs. a snarl) goes a long way toward keeping the bridges intact throughout your veterinary career. 2012-08-16T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/332012/785337/roarkthumbnail_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/332012/785337/roarkflash_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Bad-reception-The-veterinary-client-compliance-gap/ArticleStandard/Article/detail/783973?contextCategoryId=45468&ref=25 You think you're broadcasting loud and clear, but pet owners may not be getting the message -- or feeling as though their needs are served. Find out what you can do with this exclusive data from Veterinary Economics and Trone Brand Energy. 2012-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/312012/783973null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinary-culture-clash-Are-you-caring-for-mans-b/ArticleStandard/Article/detail/783983?contextCategoryId=45468&ref=25 For one in four veterinarians across the country, clients who don't speak English are increasingly common. Here's how two practices tried to bridge the language barrier. 2012-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/312012/783983null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dont-drown-in-social-media-at-your-veterinary-prac/ArticleStandard/Article/detail/784816?contextCategoryId=45468&ref=25 Keep your practice afloat on newsfeeds and websites with these tips from our experts. Learn how to maximize your presence and success on Facebook, Twitter, and beyond. 2012-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/322012/784816null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinarians-own-compliance-leads-to-client-compl/ArticleStandard/Article/detail/782818?contextCategoryId=45468&ref=25 Pet owners are paying attention—set an example. 2012-07-25T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/302012/782818null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinary-case-study-Share-your-own-pets-struggle/ArticleStandard/Article/detail/780136?contextCategoryId=45468&ref=25 Sharing personal stories of pet illness in exam rooms, veterinary newsletters and emails can bridge the gap between a seemingly trouble-free veterinarian and scared clients. 2012-07-04T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/272012/780136null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Tough-love/ArticleStandard/Article/detail/779859?contextCategoryId=45468&ref=25 Should we skip the pet kisses to protect our health? 2012-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262012/779859null XML http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Partners-in-Wellness-Sponsored-by-PurinaCare-Pet-H/ArticleStandard/Article/detail/780785?contextCategoryId=45468&ref=25 Learn how to create wellness plans, how they affect your revenue, seven steps to introducing clients to them, and answers to your questions. 2012-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/282012/780785null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-your-veterinary-clients-the-right-questions/ArticleStandard/Article/detail/781160?contextCategoryId=45468&ref=25 Use this advice to get the most valuable information from clients and learn the truth about how pet owners perceive your service and care. 2012-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/282012/781160null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Put-rude-client-behavior-on-hold/ArticleStandard/Article/detail/779862?contextCategoryId=45468&ref=25 If cellphone use is becoming a nuisance in your practice, you're not alone. 2012-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262012/779862null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Handling-no-pay-pet-owners/ArticleStandard/Article/detail/779865?contextCategoryId=45468&ref=25 We have more and more clients who accept a treatment plan with an estimate and then claim they have no money to pay the bill. Is there a way to prevent this from happening? 2012-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262012/779865null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Are-your-pet-owners-straying-to-another-veterinary/ArticleStandard/Article/detail/781157?contextCategoryId=45468&ref=25 You drove the lonely streets, wondering where they went. You watched for their cat or dog, their appreciative smile, their punctual friendliness. Don't give up. Don't just let your missing clients go—find out where they went, why they left, and maybe, just maybe, get them back. 2012-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/282012/781157null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Posts-and-tweets-about-behavior/ArticleStandard/Article/detail/778143?contextCategoryId=45468&ref=25 Use these Facebook posts and tweets to raise veterinary clients' awareness about behavior issues. 2012-06-18T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/252012/778143/veterinary_behavior_th_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/252012/778143null HTML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Posts-and-tweets-about-ticks/ArticleStandard/Article/detail/777785?contextCategoryId=45468&ref=25 Use your social media network to raise awareness about the pet health issues related to ticks with these tweets and posts. 2012-06-14T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/242012/777785/veterinary_deertick_th_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/242012/777785null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Posts-and-tweets-about-dental-care/ArticleStandard/Article/detail/777536?contextCategoryId=45468&ref=25 Use these Facebook posts and tweets to raise pet owners awareness about their pets' dental needs. 2012-06-13T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/242012/777536/veterinary_toothbrush_TH_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/242012/777536null HTML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Posts-and-tweets-about-fleas/ArticleStandard/Article/detail/777046?contextCategoryId=45468&ref=25 Use your social media network to raise awareness about the importance of flea control with these tweets and posts. 2012-06-11T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/242012/777046/veterinary_flea_th_thumbnail.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/242012/777046null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Honor-those-veterinary-clients-who-give/ArticleStandard/Article/detail/776876?contextCategoryId=45468&ref=25 Post names of donors around the office 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/232012/776876null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Lost-and-Found/ArticleStandard/Article/detail/778572?contextCategoryId=45468&ref=25 Two potential owners, one dog, and no microchip. Here's what happened when our veterinary practice got stuck between a Good Samaritan and the owner who wanted her dog back. 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/252012/778572/teamflashtug_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/A-question-that-opens-the-door-to-better-patient-c/ArticleStandard/Article/detail/775270?contextCategoryId=45468&ref=25 Ask veterinary clients, "How long do you want your pet to live?" Their answers can open the door to better care. 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/222012/775270null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-veterinary-clients-say-No/ArticleStandard/Article/detail/778574?contextCategoryId=45468&ref=25 When we offer pet insurance or third-party payment plans, some clients are quick to turn us down. What are we doing wrong? 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/252012/778574null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-out-How-veterinary-clients-block-you/ArticleStandard/Article/detail/778576?contextCategoryId=45468&ref=25 Learn how to reach out when clients put up "stay away" or "back off" signs—and get to the root of the pet's problem. 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/252012/778576/keepout_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Whats-your-EQ/ArticleStandard/Article/detail/776881?contextCategoryId=45468&ref=25 Ask yourself the following questions to determine your practice's emotional intelligence climate. 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/232012/776881null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinarians-Tune-up-your-emotional-gears/ArticleStandard/Article/detail/776893?contextCategoryId=45468&ref=25 Are you just painfully grinding through your days? It's time to put your clinical knowledge aside and start retooling your brain for a new kind of intelligence that can help—the emotional kind. 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/232012/776893/tunein_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Shine-the-spotlight-on-compliant-veterinary-client/ArticleStandard/Article/detail/776882?contextCategoryId=45468&ref=25 Give veterinary clients incentives for good behavior 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/232012/776882null XML http://veterinarybusiness.dvm360.com/vetec/Client+Communication/Growing-appreciation-for-veterinary-clients/ArticleStandard/Article/detail/776894?contextCategoryId=45468&ref=25 Plant a tree in pet's name to show appreciation 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/232012/776894/veterinary_grass_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Extinguish-negative-veterinary-practice-reviews/ArticleStandard/Article/detail/776884?contextCategoryId=45468&ref=25 Burned by scathing Internet comments? Posting a response may actually help you gain veterinary clients—if you take the right approach. 2012-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/232012/776884/review_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Report-Pet-owners-unaware-of-their-pets-suffering-/ArticleStandard/Article/detail/772343?contextCategoryId=45468&ref=25 New findings from the Pet Allergy Worldwide Survey reveal surprising results. 2012-05-07T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/192012/772343null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Pause-before-you-pucker-up/ArticleStandard/Article/detail/770839?contextCategoryId=45468&ref=25 How can you tell if a veterinary patient's bark is worse than his bite? Study Dr. Christina Winn's safety tips before you kiss that dog. 2012-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172012/770839null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/6-steps-to-bearing-bad-news-to-veterinary-equine-c/ArticleStandard/Article/detail/766457?contextCategoryId=45468&ref=25 Support clients in painful moments. 2012-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132012/766457/veterinary_horse_0512_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Cat-friendly-resources/ArticleStandard/Article/detail/771536?contextCategoryId=45468&ref=25 Is your veterinary practice cat friendly? It will be once you start implementing these tips and programs. 2012-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182012/771536null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Kiss-the-dog-and-4-more-ways-to-improve-client-com/ArticleStandard/Article/detail/770840?contextCategoryId=45468&ref=25 What kind of veterinarian do you appear to be? Start being the kind of doctor you would want working on your pets. 2012-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172012/770840/veterinary_smallkiss_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-top-5-reasons-veterinary-clients-dont-comply/ArticleStandard/Article/detail/771283?contextCategoryId=45468&ref=25 At a practice management session at CVC Washington, D.C., Dr. Mike Paul reveals the best ways to get veterinary clients on board with your recommendations. 2012-04-30T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/182012/771283null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-get-your-Facebook-fans-to-stop-ignoring-you/ArticleStandard/Article/detail/770453?contextCategoryId=45468&ref=25 If the engagement among your veterinary practice's Facebook fans has dropped off, an algorithm may be to blame. 2012-04-25T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/172012/770453null HTML http://veterinarybusiness.dvm360.com/vetec/Working+with+clients+-+technicians/5-ways-to-get-veterinary-clients-on-board-with-you/ArticleStandard/Article/detail/766144?contextCategoryId=45468&ref=25 Polish your communication skills and increase client compliance in the exam room. 2012-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132012/766144null XML http://veterinarybusiness.dvm360.com/vetec/Client+Communication/Ease-your-veterinary-clients-anesthesia-fears/ArticleStandard/Article/detail/766131?contextCategoryId=45468&ref=25 My clients are afraid of anesthesia. How can I explain the risks and importance? 2012-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132012/766131null XML http://veterinarynews.dvm360.com/dvm/Veterinary+business/The-final-bill/ArticleStandard/Article/detail/767086?contextCategoryId=45468&ref=25 National Report — A Syracuse, N.Y., television station opted to air a report critical of area veterinarians for charging owners to stay in the room during the euthanasia. 2012-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/132012/767086/bill_flash.jpg XML http://veterinarymedicine.dvm360.com/vetmed/Medicine/Leading-Off-Its-not-what-iyoui-knowmdashits-what-i/ArticleStandard/Article/detail/768618?contextCategoryId=45468&ref=25 Dr. Jason Coe discusses a key component of getting clients to accept your recommendations. 2012-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetmed/152012/768618/Jason_Coe_250_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Fees-Its-all-in-the-presentation/ArticleStandard/Article/detail/767094?contextCategoryId=45468&ref=25 Turn common sense on its head: Present your fee schedule to pet-owning clients—personally 2012-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/132012/767094null XML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Client-handout-Myths-vs-Facts-The-truth-about-tick/ArticleStandard/Article/detail/766853?contextCategoryId=45468&ref=25 Make sure parasites have no place on your veterinary patients. 2012-03-30T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/132012/766853null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Sample-veterinary-breed-sheet/ArticleStandard/Article/detail/763675?contextCategoryId=45468&ref=25 Download this breed sheet and customize your veterinary clients' experience. 2012-03-07T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102012/763675null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Play-nice-with-local-low-cost-veterinary-clinics/ArticleStandard/Article/detail/762565?contextCategoryId=45468&ref=25 They're popping up everywhere, they mean well, and they can't give clients what you do. 2012-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/092012/762565null XML