http://veterinarybusiness.dvm360.com/vetec/Client+Communication/Article/list/45468 Communicate effectively with your clients to improve service, encourage referrals, head off conflict and establish the kind of strong relationships that lead to high-quality veterinary healthcare 2009-11-21T07:12:04Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-clients-coming-back/ArticleStandard/Article/detail/643104?contextCategoryId=45468&ref=25 Watch Dr. Kramer explain his top tip for client retention. 2009-11-19T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/472009/643104/veterinary_heart_1209_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/AVMA-Web-site-answers-H1N1-questions-for-veterinar/ArticleStandard/Article/detail/640400?contextCategoryId=45468&ref=25 Schaumburg, Ill. -- The American Veterinary Medical Association has made new information available on its Web site for veterinarians and pet owners who have questions about H1N1 influenza in light of recent detection of the virus in an Iowa cat. 2009-11-09T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/462009/640400null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/CVC-Live-Could-clients-slip-through-the-cracks/ArticleStandard/Article/detail/640343?contextCategoryId=45468&ref=25 It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help. 2009-11-09T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/462009/640343null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/November-is-Pet-Diabetes-Month/ArticleStandard/Article/detail/640057?contextCategoryId=45468&ref=25 Do your clients know how to recognize the signs of pet diabetes? 2009-11-06T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/452009/640057null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Bargaining-It-takes-two-to-play/ArticleStandard/Article/detail/638790?contextCategoryId=45468&ref=25 Defining the word "bargain." When we bargain for goods, we use caution to avoid being cheated, so we should be careful not to cheat others in doing business as veterinarians. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/452009/638790null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Teach-clients-to-settle-upset-stomachs/ArticleStandard/Article/detail/638184?contextCategoryId=45468&ref=25 Pet motion sickness doesn't have to ruin your clients' travel plans. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638184/veterinary_car_sickness_f_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-respond-to-client-fears-about-feline-diabet/ArticleStandard/Article/detail/638164?contextCategoryId=45468&ref=25 Ward off client worries about feline diabetes in the first few minutes after diagnosis. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638164null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Talking-to-clients-about-Cushings/ArticleStandard/Article/detail/638183?contextCategoryId=45468&ref=25 Use these communication techniques to talk about a chronic but treatable disease like Cushing's. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638183null XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/Hand-write-your-reminders-to-bond-with-clients/ArticleStandard/Article/detail/638181?contextCategoryId=45468&ref=25 Clients will be impressed when you take the time to put pen to paper. 2009-11-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/638181null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-You-wont-let-my-pet-die-will-you/ArticleStandard/Article/detail/636655?contextCategoryId=45468&ref=25 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM. 2009-10-26T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442009/636655null HTML http://veterinarymedicine.dvm360.com/vetmed/Veterinary+Medicine/Dr-Kevin-Fitzgerald-What-happens-when-you-assume/ArticleStandard/Article/detail/633132?contextCategoryId=45468&ref=25 Dr. Kevin Fitzgerald reminds us not to make assumptions about clients. 2009-10-09T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetmed/412009/633132null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Top-10-human-medical-conditions-that-affect-pets/ArticleStandard/Article/detail/631527?contextCategoryId=45468&ref=25 From allergies to acne, pets often suffer from the same conditions as their owners. 2009-10-05T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/412009/631527null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Are-we-winning-the-war-against-fleas/ArticleStandard/Article/detail/632523?contextCategoryId=45468&ref=25 A question-and-answer interview with Dr. Michael Dryden, Department of Diagnostic Medicine and Pathobiology at Kansas State University, about trends in flea biology, compliance and control. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/412009/632523/veterinary_flea_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Geodes-symbols-of-inner-beauty/ArticleStandard/Article/detail/632530?contextCategoryId=45468&ref=25 If we look below the surface, often we will find that, like geodes, each person is unique. Look into others as well as looking at them. We are certain to find more than meets the eye. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/412009/632530null XML http://veterinarybusiness.dvm360.com/vetec/Client+Service/A-handout-for-healthy-teeth/ArticleStandard/Article/detail/630106?contextCategoryId=45468&ref=25 This practice fills clients in on their pets' dental health. See how doctors boosted compliance—and how you can, too. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/402009/630106null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Behavior-medicine-Easing-patient-fear/ArticleStandard/Article/detail/632727?contextCategoryId=45468&ref=25 Fearful and anxious pets require a gentle approach in the clinic or hospital, to minimize and hopefully reduce the pet's fear and prevent escalation. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/412009/632727null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dental-health-client-letter/ArticleStandard/Article/detail/628067?contextCategoryId=45468&ref=25 This form can teach clients about the importance of pet dental care—and keep them coming back for more. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/392009/628067null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Affordability-vs-excellence-Do-veterinarians-have-/ArticleStandard/Article/detail/630086?contextCategoryId=45468&ref=25 Management experts differ on offering clients options. 2009-10-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/402009/630086null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/He-said-she-said-Which-dog-is-best/ArticleStandard/Article/detail/624112?contextCategoryId=45468&ref=25 An Australian study shows that dog owners often veer toward pooches of the opposite sex. 2009-09-03T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/362009/624112/Veterinary_DogPref_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/QampA-Help-pet-owners-navigate-the-Web/ArticleStandard/Article/detail/622703?contextCategoryId=45468&ref=25 How can we teach clients to determine what Internet information is reliable? 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362009/622703null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Avoid-phone-pressure-tactics/ArticleStandard/Article/detail/621428?contextCategoryId=45468&ref=25 Pushy team members can scare clients away with heavy-handed phone tactics. 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/352009/621428null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-handout-Pet-wellness-report-card/ArticleStandard/Article/detail/621417?contextCategoryId=45468&ref=25 Your clients might request additional services after viewing a handout like this. 2009-09-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/352009/621417null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Get-creative-with-client-reminders/ArticleStandard/Article/detail/622516?contextCategoryId=45468&ref=25 Take a personal approach with your veterinary practice's client reminders and increase practice visits. 2009-08-30T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/362009/622516null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/In-defense-of-the-clients-right-to-say-No/ArticleStandard/Article/detail/620869?contextCategoryId=45468&ref=25 Read Dr. Michael A. McLaughlin's commentary on veterinarian-client relations. 2009-08-21T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/342009/620869/DVM_veterinarynews_commentary_flash.s_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/AVMA-blasts-magazine-for-negative-article-about-DV/ArticleStandard/Article/detail/618635?contextCategoryId=45468&ref=25 Schaumburg, Ill. -- Dr. Larry Corry, AVMA president, skewered Smart Money magazine in a letter to the editor for an article titled "10 Things Veterinarians Won't Tell You." (Aug. 7, 2009). 2009-08-12T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/332009/618635null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Want-to-earn-50-Submit-a-Practice-Tip/ArticleStandard/Article/detail/605892?contextCategoryId=45468&ref=25 You could earn $50 if we publish your tip in an upcoming issue of Veterinary Economics. 2009-08-05T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/262009/605892/veterinary_pract_tips_form_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Web+Daily/Dog-owners-want-more-caring-from-veterinarians/ArticleStandard/Article/detail/616475?contextCategoryId=45468&ref=25 Communication and empathy skills score big with clients. 2009-08-04T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/322009/616475null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Concern-for-clients-outweighs-personal-worries/ArticleStandard/Article/detail/617632?contextCategoryId=45468&ref=25 Team members seem more worried about pet owners than themselves during recession. 2009-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/322009/617632null XML http://veterinarynews.dvm360.com/dvm/Client+Communication/Client-taxonomy-Your-field-guide-to-identifying-3-/ArticleStandard/Article/detail/616645?contextCategoryId=45468&ref=25 As you may recall from last month's column, my friend Arnie is America's foremost pioneer in the field of client categorization. 2009-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/322009/616645null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Feline-heartworms-This-cats-got-your-tongue/ArticleStandard/Article/detail/617635?contextCategoryId=45468&ref=25 Team members don't know what to say to educate clients about feline heartworms. 2009-08-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/322009/617635/Veterinary_Kitten_250_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinary-group-to-update-all-its-Web-sites/ArticleStandard/Article/detail/615702?contextCategoryId=45468&ref=25 New sites will feature blogging by doctors and news and tips updated monthly. 2009-07-31T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/312009/615702null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Compulsive-tail-chasing-linked-to-high-cholesterol/ArticleStandard/Article/detail/613153?contextCategoryId=45468&ref=25 Talk to dog owners about obsessive behaviors. 2009-07-23T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/302009/613153/Veteriary_TailChase_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/AVMA-coverage-State-boards-and-standards-of-care/ArticleStandard/Article/detail/611446?contextCategoryId=45468&ref=25 A veterinary specialist asks tough questions and offers advice to practitioners on good habits to survive licensing board investigations. 2009-07-15T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/292009/611446null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Show-us-cat-owners-a-little-love/ArticleStandard/Article/detail/608938?contextCategoryId=45468&ref=25 My cat's a pain, but she requires your care—and kindness. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608938null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/A-case-for-compassion-in-veterinary-medicine/ArticleStandard/Article/detail/608929?contextCategoryId=45468&ref=25 Monitoring practice finances is key, but it's also important to look beyond the numbers. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608929/veterinary_hotbutton_709f_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Client+Communication/Study-examines-communication-style-of-DVMs/ArticleStandard/Article/detail/613824?contextCategoryId=45468&ref=25 Fort Collins, Colo. — During problem appointments, veterinarians tend to hid behind their stethoscopes, which may lead to inferior patient care, according to a new study. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/302009/613824null XML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Are-you-giving-your-best-to-your-best-clients/ArticleStandard/Article/detail/613835?contextCategoryId=45468&ref=25 Tough talk is the basis of my column. And it's especially needed as our struggling economy flops around like a newly caught fish in the bottom of your boat. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/302009/613835null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Do-ya-wanna-turn-callers-into-clients/ArticleStandard/Article/detail/608924?contextCategoryId=45468&ref=25 Fill your appointment book by asking front desk team members to follow these phone tips. 2009-07-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/282009/608924null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personalizing-mass-client-e-mails/ArticleStandard/Article/detail/602630?contextCategoryId=45468&ref=25 Save time and money by sending personalized mass e-mails to clients. 2009-06-10T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/242009/602630null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Study-How-vets-respond-to-clients/ArticleStandard/Article/detail/602522?contextCategoryId=45468&ref=25 When it comes to problem appointments, DVMs may hide behind their stethoscopes. 2009-06-09T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/242009/602522/DVM_veterinarynews_NewOrleans_flash.s_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Celebrate-National-Pet-Microchipping-Month-with-a-/ArticleStandard/Article/detail/601243?contextCategoryId=45468&ref=25 Get the microchip discussion going by letting clients know June is National Pet Microchipping Month. 2009-06-02T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/232009/601243/veterinary_splash_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Commentary-Think-twice-before-criticizing-a-collea/ArticleStandard/Article/detail/599807?contextCategoryId=45468&ref=25 Badmouthing our colleagues in front of clients paints a bad picture. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599807null XML http://veterinaryteam.dvm360.com/firstline/Leadership+Strategies/Whats-your-dermatologic-role/ArticleStandard/Article/detail/602927?contextCategoryId=45468&ref=25 How you can help itchy pets. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/242009/602927null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Pet-names-arent-for-clients/ArticleStandard/Article/detail/602790?contextCategoryId=45468&ref=25 Why you shouldn't call clients "honey." 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/242009/602790null XML http://veterinarybusiness.dvm360.com/vetec/Client+Communication/What-your-clients-really-think/ArticleStandard/Article/detail/599817?contextCategoryId=45468&ref=25 They may smile and nod while visiting your practice, but what really goes on in your clients' minds? Find out with client questionnaires, Internet ratings, and mystery shoppers. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599817null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/RU-ready-2-adapt/ArticleStandard/Article/detail/602803?contextCategoryId=45468&ref=25 Firstline's on Twitter. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/242009/602803null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-successfully-market-microchipping/ArticleStandard/Article/detail/599812?contextCategoryId=45468&ref=25 Microchipping is becoming standard procedure for many practices. Is your clinic keeping up with the times? 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599812/veterinary_microchip_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Help-clients-say-goodbye/ArticleStandard/Article/detail/599805?contextCategoryId=45468&ref=25 Sympathy cards show grieving clients you care. 2009-06-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/222009/599805null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Income-disparity-apparent-with-feline-sterilizatio/ArticleStandard/Article/detail/600450?contextCategoryId=45468&ref=25 A new study examines household income related to feline neutering. 2009-05-28T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/222009/600450/DVM_veterinarynews_income_disparities_flash.l_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-mystery-of-client-pet-look-alikes-explained/ArticleStandard/Article/detail/599041?contextCategoryId=45468&ref=25 Shared qualities between dog owner and dog are skin deep. 2009-05-20T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/212009/599041/veterinary_lookalike_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Pets-pose-danger-to-clumsy-clients/ArticleStandard/Article/detail/597168?contextCategoryId=45468&ref=25 New data shows that pets cause thousands of falls per year. 2009-05-07T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/192009/597168/veterinary_falls_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Extreme-makeover-Parasite-edition-for-team-members/ArticleStandard/Article/detail/597472?contextCategoryId=45468&ref=25 Remodel your ho-hum parasite prevention program. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/192009/597472/ParasiteMakeover250_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/DVMs-prefer-the-phone/ArticleStandard/Article/detail/598729?contextCategoryId=45468&ref=25 National Report — While the telephone may be the most preferred method of communicating with clients, veterinarians recognize the benefits of e-mail and social networking. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/212009/598729null XML http://veterinaryteam.dvm360.com/firstline/Parasitology+Center/Secure-a-fecal-sample/ArticleStandard/Article/detail/597469?contextCategoryId=45468&ref=25 Four steps to securing a fecal sample. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/192009/597469/veterinary_fecal_sample_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Face-off-Two-generations-reflect-on-their-differen/ArticleStandard/Article/detail/598732?contextCategoryId=45468&ref=25 National Report: Generation X and Baby Boomers are different, but they have one important thing in common - they are veterinarians. 2009-05-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/212009/598732null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Me-OW/ArticleStandard/Article/detail/594856?contextCategoryId=45468&ref=25 Editor's letter rubs some team members the wrong way. 2009-04-26T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/172009/594856null HTML http://veterinarynews.dvm360.com/dvm/Weight+Center/AVMA-Hills-target-obesity-in-new-broadcast/ArticleStandard/Article/detail/595000?contextCategoryId=45468&ref=25 National Report -- The AVMA and Hill?s Pet Nutrition have teamed up to create a public service announcement that they hope will spur dialogue on pet obesity between veterinarians and pet owners. 2009-04-25T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/172009/595000null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-let-clients-phone-it-in/ArticleStandard/Article/detail/594660?contextCategoryId=45468&ref=25 Don't let clients take the "wait and see" approach to their pets' health. 2009-04-22T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/172009/594660null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dr-Ernie-Ward-appears-on-Animal-Planet-program/ArticleStandard/Article/detail/593839?contextCategoryId=45468&ref=25 Veterinary Economics board member gives health and exercise tips for dogs on Faithful Friends. 2009-04-16T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/162009/593839null HTML http://veterinarymedicine.dvm360.com/vetmed/Medicine/Dr-Kevin-Fitzgerald-Positive-vibrations/ArticleStandard/Article/detail/593107?contextCategoryId=45468&ref=25 In his blog, Dr. Fitzgerald discusses the benefits of a positive attitude. 2009-04-13T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetmed/162009/593107/FitzgeraldCat250_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Pets-go-paperless/ArticleStandard/Article/detail/591018?contextCategoryId=45468&ref=25 iPhone application helps owners track their pets' health. 2009-04-07T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/142009/591018/veterinary_ipod_team_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Animal-Planet-in-AAHAs-sights-for-new-campaign/ArticleStandard/Article/detail/591491?contextCategoryId=45468&ref=25 Phoenix -- A new million-dollar campaign to increase awareness among pet owners of choosing accredited care services has been launched by the American Animal Hospital Association. 2009-04-03T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/142009/591491null HTML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/April-is-Heartworm-Awareness-Month/ArticleStandard/Article/detail/591472?contextCategoryId=45468&ref=25 Clear up client misconceptions about the transmission, prevention, and treatment of heartworm disease. 2009-04-03T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/142009/591472null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Not-before-their-time/ArticleStandard/Article/detail/592035?contextCategoryId=45468&ref=25 Remind clients old age isn't a disease. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/152009/592035null XML http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Lets-talk-about--Part-1-Proceedings/ArticleStandard/Article/detail/607391?contextCategoryId=45468&ref=25 No one likes to talk about $, yet cost almost always is discussed every day in our practices. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/272009/607391null XML http://veterinarycalendar.dvm360.com/avhc/Veterinary+business/Lets-talk-about--Part-2-Proceedings/ArticleStandard/Article/detail/607403?contextCategoryId=45468&ref=25 Every day in every practice there are numerous conversations about money, and, given the taboo, it's no wonder that many of us become uncomfortable. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/272009/607403null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Problem-children-at-the-practice/ArticleStandard/Article/detail/592033?contextCategoryId=45468&ref=25 How to talk to parents. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/152009/592033null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-script-Sticky-payment-scenario/ArticleStandard/Article/detail/592036?contextCategoryId=45468&ref=25 When pet insurance is denied. 2009-04-01T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/152009/592036null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/New-study-compares-changes-in-compliance/ArticleStandard/Article/detail/589133?contextCategoryId=45468&ref=25 Lakewood, Colo. -- Since 2002, veterinarians have realized that they play as much a role in compliance as pet owners, and compliance levels have increased as a result, according to a new study. 2009-03-27T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/132009/589133null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Annual-report-cards-key-to-client-compliance/ArticleStandard/Article/detail/587020?contextCategoryId=45468&ref=25 Learn what to ask clients to lock in compliance. 2009-03-16T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/112009/587020null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Webster-donates-imaging-software-to-veterinary-sch/ArticleStandard/Article/detail/587042?contextCategoryId=45468&ref=25 Sterling, Mass. -- Webster Veterinary has donated a copy of the its new student edition imaging program to each U.S. veterinary college to use in their teaching hospitals. 2009-03-15T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/112009/587042null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Cocoa-mulch-can-be-deadly-to-dogs/ArticleStandard/Article/detail/586006?contextCategoryId=45468&ref=25 E-mail raises awareness of landscaping dangers. 2009-03-10T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/112009/586006/Veterinary_Mulch_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-handout-Boarding-vacation-report/ArticleStandard/Article/detail/584187?contextCategoryId=45468&ref=25 Clients want to know about their pets' behavior during boarding. Show them with this form. 2009-03-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584187null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dos-and-donts-for-selling-recommendations/ArticleStandard/Article/detail/584302?contextCategoryId=45468&ref=25 What to say when making a recommendation. 2009-03-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/584302/pearlsform_main.jpg http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/584302null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/5-tolerance-commandments/ArticleStandard/Article/detail/584317?contextCategoryId=45468&ref=25 Make a pact not to judge clients. 2009-03-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/584317null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-like-my-cat-Fake-it/ArticleStandard/Article/detail/585554?contextCategoryId=45468&ref=25 Clients can sense if you're not a feline fan. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585554null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Euthanasias-legal-side-Issues-DVMs-must-consider/ArticleStandard/Article/detail/586889?contextCategoryId=45468&ref=25 The moment of a pet's euthanasia nearly always is difficult for the owner and is troubling for the veterinarian. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/112009/586889null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/More-cats-less-care/ArticleStandard/Article/detail/585567?contextCategoryId=45468&ref=25 Cats are the top pet, but dogs are the top patient. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/102009/585567null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Listen-closely-for-clues-on-pet-behavior/ArticleStandard/Article/detail/584370?contextCategoryId=45468&ref=25 Veterinarians should pay attention to clients' words when diagnosing behavior problems. 2009-03-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/102009/584370null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Euthanasia-guide-helps-DVMs-talk-to-clients/ArticleStandard/Article/detail/583179?contextCategoryId=45468&ref=25 Fort Collins, Colo. -- Talking to a pet owner about euthanasia can be difficult, which is why Colorado State University's Argus Institute is offering a printed guide for veterinarians on end-of-life decisions. 2009-02-24T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/092009/583179null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/AAHA-releases-new-behavior-guide/ArticleStandard/Article/detail/582824?contextCategoryId=45468&ref=25 Lakewood, Colo. -- A new guide to help veterinarians counsel pet owners about behavior problems has been developed by the American Animal Hospital Association (AAHA). 2009-02-21T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/082009/582824null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Part-1-Were-in-this-recession-together/ArticleStandard/Article/detail/581544?contextCategoryId=45468&ref=25 A doctor explains the realities of surviving slow times to team members. 2009-02-13T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/072009/581544null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Part-2-Were-in-this-recession-together/ArticleStandard/Article/detail/582618?contextCategoryId=45468&ref=25 A practice manager reminds clients of the importance of wellness care in a downturn. 2009-02-13T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/082009/582618null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Consumer-Reports-tackles-pet-food/ArticleStandard/Article/detail/579666?contextCategoryId=45468&ref=25 Veterinary expert Dr. Ernie Ward says that if clients ask questions as a result, it's a chance for you to bond. 2009-02-04T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/062009/579666null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Audio-tip-Get-back-to-basics/ArticleStandard/Article/detail/578889?contextCategoryId=45468&ref=25 Mark Opperman explains why you need to review the success of your reminders system. 2009-02-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/062009/578889null HTML http://veterinarybusiness.dvm360.com/vetec/Client+Communication/Sample-script-reminders/ArticleStandard/Article/detail/577898?contextCategoryId=45468&ref=25 Every client "no" should be followed with one of three kinds of reminders. 2009-02-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/052009/577898null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Audio-tip-Dont-discount-services/ArticleStandard/Article/detail/574026?contextCategoryId=45468&ref=25 Mark Opperman explains why you shouldn't discount your veterinary services. 2009-01-06T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022009/574026/veterinary_opperman_bf_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Call-your-overdue-clients/ArticleStandard/Article/detail/573847?contextCategoryId=45468&ref=25 Calling clients can be a great revenue builder. 2009-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022009/573847/veterinary_overdue_bf_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-infamous-front-office-eye-roll/ArticleStandard/Article/detail/573854?contextCategoryId=45468&ref=25 Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff. 2009-01-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/022009/573854/veterinary_eyeroll_bf_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-tips-Traveling-by-air-with-pets/ArticleStandard/Article/detail/571456?contextCategoryId=45468&ref=25 Clients should keep these guidelines in mind when traveling by air with their pets. 2008-12-12T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/502008/571456null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Audio-tip-Show-clients-the-value/ArticleStandard/Article/detail/569033?contextCategoryId=45468&ref=25 Make sure clients understand the quality of the services you provide. Mark Opperman explains how. 2008-12-02T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/492008/569033/veterinary_oppermanfire_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Becoming-fluent-in-horse-owner/ArticleStandard/Article/detail/568971?contextCategoryId=45468&ref=25 Clear communication is crucial when dealing with equine owners. 2008-12-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/492008/568971null XML http://veterinarybusiness.dvm360.com/vetec/Client+Communication/How-to-wow-3-client-types/ArticleStandard/Article/detail/568965?contextCategoryId=45468&ref=25 You should adjust your strategy for communicating with clients based on the person. 2008-12-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/492008/568965null XML http://veterinarynews.dvm360.com/dvm/Veterinary+business/Clients-confidence-How-can-we-earn-it/ArticleStandard/Article/detail/569284?contextCategoryId=45468&ref=25 Trust is one of the highest forms of human motivation. It fosters a climate in which veterinarians and clients can work cooperatively to establish shared objectives of patient care. 2008-12-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/dvm/492008/569284null XML http://veterinarycalendar.dvm360.com/avhc/Client+Communication/Communicating-value-in-difficult-times-Sponsored-b/ArticleStandard/Article/detail/571843?contextCategoryId=45468&ref=25 Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value: 2008-12-01T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/avhc/512008/571843null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Keeping-pets-warm/ArticleStandard/Article/detail/567111?contextCategoryId=45468&ref=25 Pets need a little extra TLC in the cold winter months. 2008-11-19T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/472008/567111/veterinary_pets-cold_dvm360_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-e-mail-template/ArticleStandard/Article/detail/565943?contextCategoryId=45468&ref=25 Stop calling clients and e-mail them instead using this timesaving template. 2008-11-13T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/firstline/462008/565943null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-How-to-recommend-an-expensive-treatment/ArticleStandard/Article/detail/564497?contextCategoryId=45468&ref=25 Your clients' wallets may be stretched, but their pets' health should still be a priority. Dr. Jim Kramer gives tips on recommending pricey treatments. 2008-11-07T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/452008/564497null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-Creating-a-feline-friendly-practice/ArticleStandard/Article/detail/564075?contextCategoryId=45468&ref=25 CATalyst's Dr. Jane Brunt offers tips on how to treat cats well—and draw more of their owners in the door. 2008-11-06T05:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/452008/564075/veterinary_healthy_bf_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Live-from-CVC-West-The-endless-balance-of-revenue-/ArticleStandard/Article/detail/562604?contextCategoryId=45468&ref=25 Especially in the current economic environment, you may hate that moment when you ask the client for money. In this audio clip from Progress in Practice, consultant Denise Tumblin addresses this issue and talks about how to explain the value you're offering as you make your recommendation. 2008-10-31T04:00:00Z http://veterinarybusiness.dvm360.com/vetec/data/articlestandard/vetec/442008/562604null HTML