Too much gossiping?

Too much gossiping?

Feb 01, 2013
By staff

I just bought a practice, but I think the team wastes time gossiping too much. How do I change things around here?

Dr. Fred Metzger, DABVP, a Veterinary Economics Editorial Advisory Board member and owner of Metzger Animal Hospital in State College, Penn., says this is an (unintentionally) funny question.

"When you're an associate, you don't realize this is a problem," Dr. Metzger says. "But the instant you take over a practice, it's a huge deal because labor is the biggest cost."

Dr. Metzger's first piece of advice is to not "rock the boat until you stabilize the boat."

Make sure you take the time to build a bond with your staff before addressing issues such as staff gossiping. Once you finish your purchase of the practice, immediately start winning over the staff. Take them bowling or have a staff party to build some camaraderie. If you don't win over the staff, the practice won't be successful, says Dr. Metzger.

"Find out who the players are in the practice. Determine what staff members you might need to replace," Dr. Metzger says. "Take six months to figure out who's doing the job and who isn't. People who aren't doing the job? Let them go and promote the people who are."

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.