Time is money (yours and your clients') in the veterinary practice

Take 10 seconds to explain the holdup and save everyone some trouble.
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Sep 18, 2013

In a veterinary hospital, emergencies will happen and they will disrupt your day. But a busy schedule is no reason to blow off a client. Here Brian Conrad, CVPM, exhibits the effective—and ineffective—way to keep clients apprised of the timeline. It's part of our video series "Say this, not that!"