Make no bones about it: Team members flourish when you take the time to recognize their efforts. Receptionist Candace Lane at Wolfe Animal Hospital in Jesup, Ga., says her practice has improved client relations, team appreciation efforts, and efficiency with an Employee of the Month program.
When clients or coworkers catch a team member doing something great, they fill out a doggie-bone card. Each card counts as a vote, and the staff recognizes the team member with the most votes each month. Lane says this program has improved front vs. back team member relations. "If a secretary helps bathe a pet, a technician may vote for the secretary," Lane says. "Or if a technician helps answer phones in the front office, that may earn a vote, too."