Three cheers for the team

Three cheers for the team

source-image
Feb 01, 2008

Here are three ways we recognize our team members' efforts at Michigan Veterinary Specialists:

1. Public displays of appreciation. Each time a co-worker, supervisor, or manager notices a team member going above and beyond, he or she writes up a STAR (service, teamwork, attitude, respect) card and posts it on the STAR board located outside the break room. Each week we take these cards down and randomly draw one from the bunch. The winner receives a certificate, a star pin, a bag of candy, and a $25 gift card. At the end of the month, we put all of the cards in a box and draw one for the monthly STAR award, which is a $50 gift card.

2. "Paws down, you're doing a good job." When a team member goes the extra mile for a fellow employee or a client, another co-worker or manager can nominate him or her for a Paws card. Team members accumulate these cards—each is worth one credit—and redeem them for a gift card, pet care, food, or boarding here at our hospital.

3. Break the routine. We spend up to $175 for monthly staff appreciation celebrations. A different department plans a unique celebration for the whole hospital each month. We've had cider and doughnut day in the fall, taco day, soup and salad day, pie day, ice cream sundae day, and so on. It gets the whole team involved, and everyone looks forward to what the next month will bring.

Kathy Estrada, LVT is the technical services manager at Michigan Veterinary Specialists in Southfield, Mich.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.