Team at work

Team at work

Sep 01, 2007

Sheila Grosdidier
Why do some of my team members seem to avoid work while others are so dedicated to it?

There are more people in the work force now than ever before—which also means there are more less-than-stellar employees out there, too. Employers need to adjust to this burgeoning labor pool. "Many employees today aren't well trained, aren't coached effectively, or aren't working in an environment geared to the changing needs of veterinary practice," says Sheila Grosdidier, RVT, a consultant with VMC Inc. in Evergreen, Colo. So if you have a team member who's not living up to your expectations, first think about whether you gave her the tools she needs to meet those expectations.

Did she receive appropriate training and development? Did you hire right for the position or could the employee be more effective in another post in your practice? If you've done everything you can to prepare the team member for the position—and it's still not working—you may need to encourage her to seek employment elsewhere.

Think about whether you need to raise the bar on your recruiting, interviewing, and hiring processes. Employees with excellent skills and a strong commitment to quality are out there, Grosdidier says—but they're hard to find. Once you've hoisted your standards, establish consistent training and development procedures and make sure you offer competitive compensation and benefits. "You don't have to settle for a warm body," Grosdidier says. "While the labor market has changed, there are still ways to ensure a high-quality team."

And there are countless upsides to making investments in team development. If you focus on becoming the employer of choice by offering favorable compensation, effective training, and a positive practice environment, one day you'll look around and realize that everyone at your practice works.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.