We're taking our practices to the next level by introducing quality control protocols. Better control means better results, which gives us the foundation we need to be more than just a good hospital; we want to be great.
Only 21 percent of practices conduct performance evaluations, says Veterinary Economics Editorial Advisory Board member Dr. Karen Felsted, CPA, MS, CVPM, a consultant with Brakke Consulting Inc. in Dallas. Yet your success in practice largely depends on how well you manage people. And performance evaluations let employees know how they're doing, so they—and you—can improve.
The greatest motivation you can offer is something new and challenging to complete. So give your team members jobs that are just beyond their comfort zone, and they'll enjoy a sense of accomplishment when they complete the difficult new task.
Occasionally, even the best employee has a lapse in judgment. And lapses have consequences. For example, you may have reached into an empty tray of distemper vaccines on a busy Saturday, or found the practice shorthanded one afternoon.