Team Communication | Veterinary Economics

Team Communication

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VETERINARY ECONOMICS: Mar 01, 2005
This goal planning form helps you think through the steps you'll take to achieve your objective and spot potential obstacles. (PDF)
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VETERINARY ECONOMICS: Feb 01, 2005
A client sent us a thank-you card for our prompt, undivided attention and praised our team members for their kindness and courtesy. I'd like to post the note on the bulletin board in the reception area. Assuming the client gives permission, is there a downside?
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VETERINARY ECONOMICS: Feb 01, 2005
You and your staff members likely make tough ethical decisions every day. Yet only 43 percent of respondents to a recent survey by VetMedTeam.com, an online resource and team training center, say their practice teams discuss ethics.
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VETERINARY ECONOMICS: Dec 01, 2004
Growing up in the South, I quickly learned that there were certain subjects one simply should not talk about in mixed company--religion, politics, and money. There are similar touchy topics in business, such as pay raises and compensation plans, staff disagreements, a desire to make important changes in the practice, and disagreement about management styles. Although we'd like to avoid these topics, they need to be discussed.
Sep 17, 2004
The trite phrase, "personality conflicts," allows key issues to be ignored or defined out of existence in daily operations. The term could mean the practice did not hire for "team fit," or they did not establish a "safe-haven" environment when establishing behavior expectations.