When it comes to successful transition to new (and old!) practice cultures after a clinic is sold and bought, you may feel like a big fish in a small pond. This advice should help. Come on in, the water’s fine!
If you’ve ever been blindsided by an employee’s departure from your veterinary hospital, it might be because you’ve clogged communication with logs of blissful ignorance and denial. Here’s some advice to get things flowing again.
Getting (and keeping) clients compliant with your practice's tick control recommendations will always be an uphill battle ... which is why we're here to give you a hand. (With an educational grant provided by Zoetis)
Almost three-quarters of veterinary practice owners and managers think they’ve got a clear picture of their hospital’s culture -- and roughly half think they’re doing a good job at managing team conflict. The rest of the team? Judge for yourself, but it’s like the bosses might be digging
themselves a hole.
When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
Short answer? Maybe. In triangulated communication, one person in the veterinary practice refuses to talk to another, forcing a third person (read: manager) to serve as a go-between. Let's take a look at data from the 2017 dvm360 Toxic Teams Survey to see how managers address toxic team environments.