Stop sabotaging your veterinary team members
Your clinic runs like clockwork because you have a system in place and that's that, right? Are you sure? Fetch dvm360 conference speaker Bash Halow, LVT, CVPM, is here to share a cautionary tale witnessed with his own two eyes—a client care representative who is tasked with admitting a lobby full of patients right as the doors open.
"It dawned on me how often we set up our teammates to fail," Halow says. "If [the client rep] doesn't do a good job, our answer is regularly, work harder, be happier, let's send her to a communication lecture."
But he thinks the system is the problem, not the employee. If ever there were a time to "work smarter, not harder," he says this is it.
"What if we were all to just have a team meeting about the status quo, take a look at it, and see if we can improve upon the situation?" Halow asks.
Your patients, clients and staff will benefit from this clinic contemplation.
Watch the video for more.