Solution #1 to increase visits: Track metrics monthly

Chapter 5 of a nine-part video series about the Veterinary Care Usage Study by Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues.
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May 05, 2011

In this nine-part video series from Dr. Karen Felsted, CEO of the National Commission on Veterinary Economic Issues, you’ll learn about the issues contributing to the decline in veterinary visits. How can we reverse this disturbing trend?

"You can't manage what isn't measured," says Dr. Felsted. In Chapter 5, she answers the following questions:

  • How are visit and transaction metrics different?
  • How can I easily track the number of visits at my practice?
  • What other metrics are important?

Back: What can I do about it? | Next: Communicate a need for exams >

 

View the entire video series:
Chapter 1: Overview
Chapter 2: About the Veterinary Care Usage Study
Chapter 3: Results of the Veterinary Care Usage Study
Chapter 4: Why are visits declining, and what can I do about it?
Chapter 5: Solution #1 to increase visits—Track metrics monthly
Chapter 6: Solution #2 to increase visits—Communicate a need for exams
Chapter 7: Solution #3 to increase visits—Avoid sticker shock
Chapter 8: Solution #4 to increase visits—"Friend" the cats
Chapter 9: Solution #5 to increase visits—Simplify scheduling