She's a superstar

She's a superstar

Apr 01, 2007

Q. I have a superstar on my team but the other team members hate her. What should I do?

Sheila Grosdidier
There are two types of superstars, says Sheila Grosdidier, RVT, a consultant with VMC Inc. in Evergreen, Colo.: "There's the person you want leading your team and then there's the diva who takes so much energy to manage that you have to decide if she's worth the effort."

Do you know which one you're dealing with? Interviewing team members and discussing the situation with them discreetly will help you understand their issues with your practice's star. The next step is to consider whether these issues are valid, make sense, and are more than just the result of personality quirks. If so, start counseling your staff about working as a true team. Coach for the behaviors you want: professionalism, respect, giving positive feedback to each another, and offering and asking for support. Your team members also need someone to let them know that they can all be superstars, Grosdidier says. And they need a leader who can share a clear vision of what the hospital can achieve for pets, clients, and the team.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.