Shawn G. McVey, MA, MSW
Shawn McVey, MA, MSW, is owner of McVey Management Solutions (formerly IVMS), a consulting business that specializes in improving health care delivery systems and correcting workplace culture. He is also a member of the Firstline and Veterinary Economics editorial advisory boards. He regularly leads a range of practice management sessions at CVC Washington D.C., CVC Kansas City, and CVC San Diego.
VETERINARY ECONOMICS - Sep 11, 2014
Q: A new mobile, free-or-almost-free nonprofit on wheels opens up shop once a week in my working-middle-class-to-upper-class neighborhood. As a practice owner, what can I do to deal with this situation and avoid losing business?
FIRSTLINE - Jun 30, 2014
Smart policies are good—even for those who make them.
FIRSTLINE - Jun 01, 2014
Shawn McVey offers advice for a veterinary hospital manager struggling to define her job duties.
FIRSTLINE - Apr 10, 2014
One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out
VETERINARY ECONOMICS - Mar 12, 2014
Adapt and survive market segmentation by the consumer.
FIRSTLINE - Feb 01, 2014
There doesn't seem to be appreciation for kennel technicians at my practice. We do a lot of the dirty work and are treated like we aren't as good as everyone else. How can I make my fellow team members value my work?--In the doghouse
FIRSTLINE - Dec 01, 2013
I'm a receptionist, but I also do a lot of assisting the doctor and technicians. My biggest frustration is trying to learn tasks at the back of the clinic that would make me more helpful while always being interrupted by the phone and walk-ins. How do I balance the work?—Not dropping the ball
FIRSTLINE - Nov 01, 2013
Every person at our practice has an important job to keep this business running smoothly. But our reception, kennel and lab team members don't always get along. I wish all areas could be more understanding of each other's jobs. But sometimes it feels like we're considered expendable. How can we bring our group together as a team?—Feeling expendable
FIRSTLINE - Sep 01, 2013
I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!
FIRSTLINE - Jul 01, 2013
Q: A team member hangs out in the kennel area on her phone and spends all her work time texting her boyfriend and Facebooking with friends. Some of the other team members and I end up working harder to pick up the slack. How can I tell the manager without sounding like I'm tattling?—Tempted to tattle
FIRSTLINE - Jun 13, 2013
Stand up straight and send a message.
VETERINARY ECONOMICS - May 16, 2013
Clarity in the clinic is crucial.
FIRSTLINE - Apr 17, 2013
Avoid awkward conversations by citing clinic rules.
VETERINARY ECONOMICS - Apr 01, 2013
Create a fit, toned hospital that won't run out of steam before you reach your goal. Use advice from "The Biggest Gainer" coaches and participants to shape up the financial health of your practice and reach your best in fiscal fitness.