Sharpen up through team training
Our hospitals' annual pilgrimage to the Michigan Veterinary Conference has traditionally been our major event for staff development. We leave motivated and fired up, ready to implement our new ideas. But this year I realized there was a problem with our approach to team training.
Stephen R. Covey, author of The 7 Habits of Highly Effective People (Free Press, 2004), says people are like saws—without renewal they become dull and rusty. and our once-a-year approach isn't fully sharpening our saws. Not everyone is able to attend the meeting, and the doctors are pulled to the medical presentations instead of management and team programs. This really pinpoints the true problem—our staff gets the client service, marketing, and business smarts while the doctors stick to the medical continuing education. Ever notice it's hard for the staff to implement changes if the doctors aren't on the same page?