Remind veterinary clients that you price match

Remind veterinary clients that you price match

Don't let an emotional reaction damage an important relationship.
source-image
Sep 18, 2013

Clients who request that their pets' prescriptions be submitted to an online pharmacy may mean no offense—they simply might not be aware that your practice will match those prices locally. Watch as Dr. Ernie Ward illustrates how to standoffishly aggravate a client and how to turn the conversation in your favor in the video series "Say this, not that!"

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.