Practice Procedures | Veterinary Economics

Practice Procedures

Feb 03, 2005
By dvm360.com staff
This sample phone script shows the kind of professional, accurate answers you can develop for team members to use in all their interactions with clients. (PDF)
source-image
VETERINARY ECONOMICS: Dec 01, 2004
By dvm360.com staff
Bit & Spur Animal Hospital in Mobile, Ala., was about to begin a senior pet care plan. But hospital manager Kelley Wilbur knew they needed a better system to recognize senior pets.
source-image
VETERINARY ECONOMICS: Dec 01, 2004
Of course, you use keys and locks to keep valuables secure, but you lose some of the benefits if you don't control the keys. Think about these questions to decide whether you need to tighten up security:
source-image
VETERINARY ECONOMICS: Oct 01, 2004
How many hours should I schedule for my receptionists in relation to the number of veterinarians on staff?
source-image
VETERINARY ECONOMICS: Oct 01, 2004
Recently, a veterinarian in the process of hiring a new practice manager asked me "What are the 10 things a practice manager needs to know to be effective?" What a great question! It took a little thinking to narrow the "must-know" list to just 10 items. But whether you're an owner-veterinarian, a practice manager, or the owner's managing spouse, I think you need to apply these strategies to manage the practice effectively.