Practice Procedures | Veterinary Economics

Practice Procedures

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VETERINARY ECONOMICS: Apr 01, 2006
Should the doctor know the prices for procedures and services?
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VETERINARY ECONOMICS: Mar 01, 2006
Some clients view an office visit as an opportunity to catch up on an assortment of neglected pet health problems. Use these techniques to stay on topic and on schedule.
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VETERINARY ECONOMICS: Mar 01, 2006
Use these guidelines to decide when to send documents to the shredder.
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VETERINARY ECONOMICS: Feb 01, 2006
By dvm360.com staff
A form to help you determine the costs of employment, such as health insurance, continuing education, dues, license, retirement programs, and payroll taxes.
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VETERINARY ECONOMICS: Dec 01, 2005
Do you give this critical player the respect and responsibility she deserves?
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VETERINARY ECONOMICS: Dec 01, 2005
It's easy to overlook the problems that come with making clients wait. We think, "Hey, it comes with the territory." We make excuses. And we hedge our bets, knowing most clients only grow dissatisfied when they wait more than 30 minutes. But that approach won't wow clients. In fact, even a short wait may leave clients disgruntled. So it's an issue you should aim to manage.
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VETERINARY ECONOMICS: Dec 01, 2005
By dvm360.com staff
"We all want our staff members to work together as a team, but it's hard to ask this of your staff unless they know the steps to take," says Julia Culbreth, the practice manager at Jefferson Animal Hospital in Louisville, Ky.
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VETERINARY ECONOMICS: Nov 01, 2005
Every member of your practice team can help increase security.
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VETERINARY ECONOMICS: Nov 01, 2005
There's never enough time in your day—so make every moment in the exam room count. And remember, even small improvements in exam-room procedures can dramatically improve your whole team's efficiency.
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VETERINARY ECONOMICS: Aug 01, 2005
By dvm360.com staff
Data shows that if your clients arrive during a busy time, their average wait for check-in and check-out can hit 21 to 29 minutes during a 42- to 49-minute visit. That's almost half their time at the practice.
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VETERINARY ECONOMICS: May 01, 2005
Acres Animal Hospital in Dartmouth, Nova Scotia, has found a way to help both the practice and its clients see green.
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VETERINARY ECONOMICS: Mar 01, 2005
At our practice, we have an inventory team that handles ordering and tracking of drugs, lab supplies, food, and so on. But we still struggle with inventory accuracy. Would establishing an incentive program for the inventory team help?
Feb 03, 2005
By dvm360.com staff
This sample phone script shows the kind of professional, accurate answers you can develop for team members to use in all their interactions with clients. (PDF)
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VETERINARY ECONOMICS: Dec 01, 2004
By dvm360.com staff
Bit & Spur Animal Hospital in Mobile, Ala., was about to begin a senior pet care plan. But hospital manager Kelley Wilbur knew they needed a better system to recognize senior pets.
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VETERINARY ECONOMICS: Dec 01, 2004
Of course, you use keys and locks to keep valuables secure, but you lose some of the benefits if you don't control the keys. Think about these questions to decide whether you need to tighten up security: