Phase training program for veterinary receptionists

Phase training program for veterinary receptionists

Train your veterinary receptionists right from the beginning.
source-image
May 01, 2012
By dvm360.com staff

The best program for new employees, including associates, is a three-to-four-week phased training program that outlines each task the new hire is expected to perform, says Mark Opperman, CVPM. "The training I use begins with basic information, such as where the employee should park and how to use the time clock, and continues all the way to the most complicated procedures," he says.

Click here to download a sample program just for receptionists.

Hot topics on dvm360

Pol on defense as Michigan veterinary board discusses negligence charges

Controversial reality TV veterinarian calls his approach 'common sense.'

Photo gallery: The top 10 veterinary schools in America, according to U.S. News

U.S. News & World Report ranks programs for the first time since 2011.

Front Desk Disasters, Episode 3: Dude looks like a lady

Everyone's favorite receptionist is at it again. Would you handle this situation differently?

Video: Flea hideouts in the house

Parasitology expert Michael Dryden, DVM, MS, PhD, reveals prime hideouts for fleas—and gives tips to clear them out of clients' homes for good.

Veterinarians: Your clients are going to Google with these cat questions

You might be surprised by what your clients are researching. Plus, get an educational client handout.