Pet insurance companies can deny renewal

Pet insurance companies can deny renewal

May 01, 2009
By staff

One of Dr. Mona Rosenberg's clients was a loyal pet insurance customer—the client renewed her plan year after year. By the time this client came to see Dr. Rosenberg for cancer treatments for her dog, it was time to renew the plan for the year. But the pet insurance company denied renewal of the client's plan—and now considered the dog's cancer a preexisting condition, even though the client had been a customer for years. "If you've got heart disease when you get insurance, they're not going to cover you for developing heart disease because it's considered preexisting, I understand that," Dr. Rosenberg says. "But if you have a policy in place and you develop a new health problem and you start paying your deductible again, it seems ludicrous to me that the insurance company can call that a preexisting condition." The dog's chemotherapy became on out-of-pocket expense—and the client later canceled her pet insurance altogether. Dr. Rosenberg says for future pets, the client still feels like it's a good idea to have pet insurance, but she's going to look into other companies. "And now that client has the tools to ask more questions as she's researching other plans," Dr. Rosenberg says.

Hot topics on dvm360

Follow dvm360 on Twitter, Facebook, and Pinterest

For quick updates and to touch base with the editors of dvm360, Veterinary Economics, Veterinary Medicine, and Firstline, and check us out on Twitter, Facebook, and Pinterest.

Sell veterinary clients on your service

But you don't have to have butler-style service to win new clients and keep existing clients happy.

Why veterinarians should be more like a Louisiana shoeshiner

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Texts from your veterinary clinic cat

If your clinic cat had a cell phone and opposable thumbs, what would he or she text you?

Learning goodbye: Veterinarians fill a void by focusing on end of life care

Veterinarians dedicating their careers to hospice and euthansia medicine may be pioneering the profession's next specialty—at clients' request.